• A Place for Mom

A Place for Mom

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Overview

A Place for Mom has a rating of 4.4 stars from 1,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 97%
Positive
828
Neutral
7
Negative
19
39
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How would you rate A Place for Mom?
Top Positive Review

“2 thumbs up!”

Jennifer S.
10/11/24

"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.

Top Critical Review

“Horrible snaked”

Edith P.
10/25/24

Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.

Reviews (1,396)

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phone number (33)
Thumbnail of user karenb275
Florida
1 review
93 helpful votes
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February 5th, 2017

A Place for Mom will broadcast your information to all of the facilities in your search area. They are "claiming" you as their client by doing this. I was working with a local Senior Services Consultant who would have been compensated by the facility we chose. The first facility we visited told my consultant that we were clients of a Place for Mom even though I made the call to schedule the appointment and never even talked to one an advisor from a Place for Mom. This is a racket, does not help the family and hurts local independent professionals.

Thumbnail of user marione14
North Carolina
1 review
45 helpful votes
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August 5th, 2017

Called looking for recommendation for 1 week of respite care for spouse. Consultant told me I would not be able to find any place that offered only 1 week. When I told her I'd just handle it on my own, she actually hung up on me. By the way, I found 2 venues that offer week-long respite care without too much effort and didn't even look further. I would NOT recommend this service!

Thumbnail of user karenu27
Michigan
1 review
1 helpful vote
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February 9th, 2019

Michelle was extremely helpful during a very stressful time for our family. She reached out to help us with our search and patiently adapted to our many changes in location and needs. I learned so much through this difficult process thanks to Michelle's knowledge and suggestions.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing!

Thumbnail of user cherylw311
Texas
1 review
0 helpful votes
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October 13th, 2019

I googled Care for aging parents. Thank goodness I immediately received a call from Tracy with "A place for mom". A true God send. Tracy immediately reassured me help was forthcoming.

Further calls to Tracy proved fruitful as we set up a plan for getting my parents from Florida to Texas.

Today my parents are settled in a safe comfortable loving place, thanks to "A Place For Mom". With the aging of America baby boomers coming to senior ages "A Place For Mom" is essential for placing loved ones in independent, assisted or total care facilities where they are sure to thrive. Thank you Tracy.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thanks so much for sharing your positive experience. We are so glad Tracy was able to help you and your family out!

Thumbnail of user lindas4378
California
1 review
1 helpful vote
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February 18th, 2022

I met Ria and learned of her house from A Place for Mom. Her home is an excellent care home. Ria is careful and kind and makes very intelligent decisions benefiting the elders in her care. The home is spotless. The food provided is healthy and appropriate for the patients needs. My mother spent 3 years here. All of them bed bound. NOT ONE SINGLE dangerous sore in the entire 3 years. I am amazed. My mother had shrunk from 300 pounds and had lots of excess skin. My grateful wish is if you are kind you choose Ria to care for your elder.

Tip for consumers:
Get the addresses of 5 or 6 homes. Visit between 3-5 pm when it is the wackiest in this line of work. Then revisit your top to at 10 am or 8 pm to see if it is clean and peaceful in the calm parts of the day. Think about who will visit. My kids visited my dad a lot and it helped that they had a yard and a dog at the home he was at. My uncle visited mom in his wheel chair and it was easy at Dhaniella’s

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Thumbnail of user carlf87
Maryland
1 review
4 helpful votes
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March 27th, 2019

First of all, they ask you for your contact info, including your location and phone #, and as soon as you hit submit, a message pops up on the screen telling you that they're calling you. Secondly, after asking for my location, they failed to show at least three highly rated Erickson communities that are 25 min, 40 min, and 1 hour from my town. Instead they gave me listings for communities that were much farther away.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing your feedback. Your local Senior Living Advisor will ask questions to get an understanding of your personal situation and will then identify and provide a list of the providers and/or communities from our network that meet your care needs and budget. We encourage you to connect with your local Advisor as they can provide you with additional providers and/or communities in our network that fit your needs.

Thumbnail of user saraf100
Florida
1 review
1 helpful vote
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May 10th, 2019

My family received amazing help finding the right assisted living community for our father. Our representative was extremely knowledgeable and kind. Unfortunately, he passed away before he could move in the place we chose with this agency's help, but we know he would have enjoyed living there! Thank you!

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing and we are so sorry to hear about your loss!

Thumbnail of user dawnm281
Nevada
1 review
1 helpful vote
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December 27th, 2018

I am so thrilled to say that finding A Place for Mom was the best thing that happened to my family! My mom is ecstatic of the new community in which she lives and we owe it all to you! Our Senior Advisor, Ryan Gates was so helpful in answering all of my questions from beginning to end. With me trying to find communities from out-of-state was made so much easier with his assistance. As of Oct. 2018 my mother is safe & secure in a place she calls home. We appreciate A Place for Mom!

Thumbnail of user laurac591
Washington
1 review
0 helpful votes
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August 7th, 2019

We are so grateful for the help which Jessica Sherman at A Place for Mom gave us when we needed help. We had been in contact for about two years, and Jessica would call every few months to see how my mother was doing. We had decided on at home care for as long as possible.

When Mom broke her hip last April and Jessica happened to call, the timing was perfect. She helped us find several places to interview and choose from. Her gentle and professional guidance was outstanding and she knew which places would be a good fit for my mother.

I recommend that anyone who may need help in finding a memory care unit to call and talk with Jessica just to narrow down the options and give yourself time to do the visits and ask questions. We are very happy with Mom's care at Brookdale in Pittsford.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you so much for sharing this! We will pass along your kind note to Jessica.

Thumbnail of user dinam203
Washington
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

My search for looking for a place for my mom to live was very scarce because of what she could afford with her health issues and her budget. When I contacted A Place for Mom I got help I never would have imagined.

Reason I chose this business:

I had no other options but to contact them for help. I was all out of other options. When I called I was connected with Stephen Holloway he was my guided angel. He contacted me every day with info I could use to help me find a suitable living home for my mom and in her budget I could not have found some place without his help.

Thumbnail of user zakeyag
Pennsylvania
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

APFM was great with assisting me with finding the right place for a relative. It wasn't easy because this relative is in another state and has no family to rely on. APFM was diligent in helping find the right place for my relative. She is doing great now.
Thanks!

Thumbnail of user janetg74
California
1 review
41 helpful votes
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January 30th, 2018

Not knowing what to do when my Mom's dementia forced us to place her in a home I contacted A Place for Mom. They sent me a list of corporate, institution type homes that kick back big referral fees to them. Thinking this was the only option available, we placed Mom in one until recently until I realized the care had deteriorated to the point of complete neglect. I contacted A Place for Mom again and received my personalized updated computer generated list of the exact same places I eliminated years ago. Stay away from any places they suggest unless you want to be abused financially and more offensive see the horrible care provided, or not, to your loved one.

Thumbnail of user sharonw1912
Pennsylvania
2 reviews
29 helpful votes
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July 6th, 2022

These website is completely misleading, they immediately bombard you with text, email and phone calls. They can text and email but you cannot respond. Phone call or nothing, pushy, rude, heard nothing I said, just kept talking, may as well been taking to a robot. I've never been so disgusted with a company that is supposed to help. All they are worried about is the $ for their commission.

Tip for consumers:
Don't bother with this site

Products used:
None

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Thumbnail of user carols1412
California
1 review
0 helpful votes
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August 11th, 2020

It was as if I had a warm hand holding mine for the whole 6 months I was searching to get my older brother into his own independent retirement apartment. Jeannette Williams was that warm, helping hand. She recommended several places and called them. My brother is so very happy with his new home. I'm so grateful to God for her.

Thumbnail of user db771
Texas
1 review
1 helpful vote
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February 20th, 2020

My aunt has dementia and had lived with us for 6 yrs. I realized that her behaviors were negatively impacting our young child. She has limited resources and I was having a hard time finding a safe situation for her. A Place For Mom really came through with options I didn't know existed and then contacted us several times to be sure her needs were met! This is a great service and helped my family beyond my hopes!

Thumbnail of user gigig15
California
1 review
5 helpful votes
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August 29th, 2017

Thank you to an amazing service that got me through the most difficult time of my life! I was absolutely overwhelmed with the decision to place my mom in memory care. Paula G. At A Place For Mom helped me every step of the way! She gave me options, reviews, was able to find a beautiful place on my budget and arranged everything. She was kind, patient and an expert. All services were free and she never asked for anything and never tried to sell me anything. I can only send her my gratitude in return. Mom is safe and blessed!

Thumbnail of user karih39
Canada
1 review
1 helpful vote
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January 31st, 2019

The appointments were all set up for us at locations filling our wants list. We were able to locate a new place for mom within 4 days of interviews. Mom was able to get moved in right away and they took care of her every need. As a gift to mom they had her hair done at the local salon. She felt very pampered every single day she was there. Unfortunately mom passed away soon after getting moved in. We feel very grateful that her last days were filled with love, care and simply pampered. "No more cooking, no more cleaning" She loved it.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing this with us and we are so sorry to hear about your loss!

Thumbnail of user julies590
Pennsylvania
1 review
3 helpful votes
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April 17th, 2019

Finding a place that is understanding and compassionate about caring for a Dementia patient is almost impossible. The system is beyond broken. I finally reached out to a place for mom when all other services and nursing homes just didn't get it. I was tired of apologizing for my fathers behaviour. HE HAS A DISEASE. Places advertise and communicate one thing but then their actions display a complete lack of understanding. Within one day of contacting a place for mom I was visiting appropriate places for my father where he could be himself and receive the care he needed. I found that at Arden Court in Harrisburg thanks to this service.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

We are happy to hear this and so glad we could help your family out!

Thumbnail of user wendyv13
Michigan
1 review
58 helpful votes
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October 31st, 2016

A place for mom is simply a lead generating company. I thought I was calling a facility to get their prices for an acquaintance of mine and they farmed out my information to several facilities (but not the one I wanted the information from). Nine months later I'm still getting phone calls even though I have asked them to take me off their list. Today during a work meeting I was interrupted with three phone calls from them. When I called back after the meeting, Paul said he could not take me off the list until they knew more about the decision my acquaintance made. In other words, he will lose his lead generation revenue if he takes me off the list. It's not up to me to share my acquaintance's information. I would not recommend calling this company. You would be better off calling the individual facilities your self.

Thumbnail of user maries45
California
1 review
163 helpful votes
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October 21st, 2014

Beware! We called this service to help find a place for an elderly family member. They were very agressive with asking for financial info, assets etc. The more research I do on them the more they seem like they are after peoples money. Its a common practice to be the "caregiver" for an elderly person and then get control of their finances and end up taking all their money so beware.

Thumbnail of user chelsiah
APlaceForMom C. – A Place for Mom Rep

Hi Marie,

Thank you for your feedback. Asking you for your financial information is a key part of understanding your situation and needs. Your feedback on how we approach this question is appreciated and we’ll send it to our customer care team.

Thumbnail of user jacks2002
Virginia
1 review
0 helpful votes
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April 13th, 2023

Exton Senior Living has great relationship with A Place For Mom! Informative team of advisors to work with who value all that our community has to offer, from 2 week respite to long-term personal care and memory care. Daily tours available!

Thumbnail of user barbaraj1920
Virginia
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Phillip Stanton was wonderful, touching base regularly and getting us immediately in contact with services we needed. Highly recommend if you are coping with aging parents.

Reason I chose this business:

Needed Help

Thumbnail of user jlb17
Virginia
1 review
1 helpful vote
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March 27th, 2022

I had no idea what "A Place for Mom" was. My mother-in-law had used the service for her brother and insisted I call. I was beyond thrilled with the associate (Virginia). She was warm, compassionate and efficient. She was not only able to identify locations that fit my needs but also made the reservations and gave me the point of contact information. She also followed up to get my opinion of my experience. I now have successfully literally found a place for mom which she and I are very pleased with. Thank you!

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Thumbnail of user kareng2252
Texas
2 reviews
6 helpful votes
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August 15th, 2023

The sales rep. Was SO rude, he cut me off after hearing my mother's situation and said he could not help. They do not care about helping the elderly, just making a buck off the unfortunate. Your better off going through a non-profit. I found Care Patrol who put me in contact with several services and attorneys.

Tip for consumers:
Do not use if you care about looking for quality care.

Products used:
None

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Thumbnail of user williamy53
Utah
1 review
0 helpful votes
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July 10th, 2019

We are so thankful to have found this website and service. It really was helpful, and the answer so many questions. I had one week to make a hard decision on where to place my mom for memory care. I Live out of state and needed to fly in and make my punches count. Having "A Place For Mom" And my representative, help me organize, research, and understand more what I needed to do when I got to my parents city. Couldn't have done it without them. Found a place that my parents love. Fits their requirements, and is closer to some of my other relatives. Thank you so much I really appreciate it:-)

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Usually responds not within the first month
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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