• A Place for Mom

A Place for Mom

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Overview

A Place for Mom has a rating of 4.4 stars from 1,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.

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This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 97%
Positive
829
Neutral
7
Negative
19
39
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How would you rate A Place for Mom?
Top Positive Review

“2 thumbs up!”

Jennifer S.
10/11/24

"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.

Top Critical Review

“Horrible snaked”

Edith P.
10/25/24

Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.

Reviews (1,397)

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phone number (33)
Thumbnail of user teril43
Washington
1 review
1 helpful vote
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April 10th, 2019

We were forced to find a home for my mother-in-law who had been hospitalized. A Place For Mom assisted us with such patience. We had never dealt with dementia or being responsible for an elder and had no idea where to start. The representative was very helpful, she gave us lots of options close buy and checked on us to be sure we were doing okay. We couldn't be more thankful for their assistance finding the perfect home for our mom!

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

We are so happy to hear this! Thank you for sharing.

Thumbnail of user frankd236
Arizona
1 review
1 helpful vote
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December 12th, 2018

I spoke to them by phone and they gave me 6 care home names to visit. I had to visit them myself and 1 claimed they had no vacancy the same day I received the information, so they obviously were not vetted as I was told. 1 home did not accept medicaid as payment, as I had requested, 1 home could not handle the level of care my Mom needed and another was so scary that I walked directly out as soon as I saw the conditions. Only 1 home was acceptable and then I learned they had to give the entire first months cost I paid to A Place For Mom. That was hardly earned for providing me with bad information one 2 phone calls. I recommend people do their own internet search of homes near them and skip the gift to this referral agency. They didn't earn it.

Thumbnail of user alisonk51
Washington
1 review
0 helpful votes
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August 6th, 2019

We had been taking care of my mother at home for several years. We realized that as mere mortals we were no longer up to the task. So I began looking at having someone come into the home several days a week. That was impossible. Suddenly, my mother needed more help than even someone coming into the home could give. I had to find her a placement. I called A Place For Mom, I spoke with Grace. Her name was so appropriate. She was a wash of soothing calm in my chaos-filled life. She helped find the most amazing place for my mother. She is now there and fitting in wonderfully. She is not happy about having to leave her home, but she understands. My mom hasn't fallen, she hasn't been getting up in the middle of the night having delusions, or eating too much or too little. I think this is all due to the calm and serene atmosphere of the home that Grace found for her. I know this is all for the best. Thank you A Place For Mom and especially Grace.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing this with us. We are so happy that Grace could help you and your family out and that she is in a safe place!

Thumbnail of user benr330
California
2 reviews
0 helpful votes
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August 13th, 2020

I appreciate the help I received when things seemed so impossible. Dion was very resourceful and accommodating. I consider your organization the light at the end of a very dark tunnel. Thank You

Ben Rodriguez

Thumbnail of user cb223
Arizona
1 review
22 helpful votes
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July 26th, 2017

I went to the Web site to get help on "memory care" places in my home town. No help on the Web site, I had to put in my contact information and wait for a rep to call me back. The next day I get a call asking for a bunch of info about my situation. I tell them the name of my home town and that I'm just looking for places that offer memory care. I'd been to a couple already but just saw their commercial and thought they could help. They wanted even more information. I finally said I just want a list of places. At that point they tell me there are none in my location and the closest is 30 miles away. Why didn't they start with this information. I assume they just have a list of facilities that pay them to be "recommended". UGH. What a waste of my time.

Service
Value
Thumbnail of user joycec150
Wisconsin
1 review
10 helpful votes
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November 21st, 2018

We chose an assisted living facility that was not on A Place for Mom's list. Just the same, I still get calls from them, wanting to help me place my husband. My husband did great in the place we chose. He died two months ago. I am still hounded by A Place for Mom. I'm ready to look for legal means to get them off my back.

Thumbnail of user annh362
Virginia
1 review
0 helpful votes
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December 10th, 2019

I contacted A Place for Mom accidentally when trying to get information for my mother and honestly tried to avoid the calls. But when I spoke to Natalie, she was so helpful... she totally understood my needs and pointed me in the right direction, which I was initially resistant to because I thought I had my mind made up. She ended up telling me about a place that was right in my backyard that I didn't know existed. It turned out to be a perfect fit for my mother who has moved in and is happy there today!

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thanks so much for sharing your positive experience. We are so glad Natalie was able to help you find the perfect place for mom.

Thumbnail of user lisam482
Indiana
1 review
23 helpful votes
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September 11th, 2017

Received call after call during times I was unavailable. Finally was able to speak with the initial caller. She got the local rep on the line and when I couldn't understand how it was that they were not able to assist me in my mothers situation she actually hung up on me.
Do not waste your time - do your own research. Apparently these folks are not into helping.

Thumbnail of user peterb514
Ohio
1 review
5 helpful votes
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April 9th, 2019

Called three times to aid my search in finding a memory care home for dad. No help at all in narrowing my search from a long list of memory care homes. All I received were Internet links to the area agency on aging, Medicaid info and how to finance dad's stay. That was not my priority as I have an elder law attorney to advise me on that. I prefer to narrow down my search and discuss financing with the business one-on-one. The aplaceformom.com website lists a number of memory care homes for my area but the pricing is locked. The prices would not unlock despite entering my personal info as requested. When I called the provided number for a local advisor to help me unlock the prices, I was told the prices were private and to call the homes directly. Strike three, I'm out. Thanks for nothing.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Hi Peter - We are sorry to hear about your experience. Please email us at feedback@aplaceformom.com so we can assist you.

Thumbnail of user susanf1115
Illinois
1 review
14 helpful votes
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March 1st, 2021

Contacted A Place for Mom and the people were very nice, but basically, if you are not wealthy, they cannot help you and just send you e-mails telling you "how sorry they are" and "good luck on your search". A total waste of time. They are just like the rest - in it for the almighty dollar.

Service
Value
Thumbnail of user annk630
Ohio
2 reviews
17 helpful votes
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November 25th, 2022

Nothing more than paid advertising for assisted living complexes. I was looking for help finding assisted living for my Mother. Suddenly I was receiving phone calls from a sales person in New Jersey (I'm located in Ohio). She was telling me about the various facilities located near me and she knew nothing more than what I knew and was able to find out on the internet. She had no personal knowledge of the facilities.

Tip for consumers:
Go elsewhere or just do your own legwork and research on assisted living facilities.

Products used:
None, their service was useless to me.

Service
Value
Quality
Thumbnail of user chelseap47
Virginia
1 review
0 helpful votes
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August 6th, 2019

We had to find a place for my best friends mother in 30 days and they were extremely helpful and gave us amazing attention to the detail of her needs and we did finally after just a week of contact their referrals we found a perfect fit for her and couldn't be happier with where she ended up.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing!

Thumbnail of user carlah156
Alabama
1 review
33 helpful votes
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May 13th, 2020

Avoid these unhelpful people. They only find you places that pay them commissions. Those places May be the worst possible places for your mom. Do your own research. When they call you and you inform them that you placed mom elsewhere, they start telling you how bad the place is and what bad care mom will get there. Sore losers! Unprofessional and unethical. Obviously democrats.

Thumbnail of user vic2ry2013
Georgia
1 review
9 helpful votes
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April 7th, 2023

Speaking with Wendy about assistance with finding a residence for my brother. Immediately, I realized she wasn't familiar with the Atlanta area so out of my reluctance I said, "I think I'll look independently on my own since I'm more familiar with the area and know what my brother wants. Ms Wendy said. "You can do what you want to do." As if I didn't already know that. Tried to be courteous with my disengagement. WOW!

* A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user naomia46
Michigan
1 review
2 helpful votes
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February 20th, 2020

They were wonderful. I needed help finding a place for my Step Dad, because he has dementia. It is very bad. I didn't want a big place, I wanted a smaller facility where he would get more individual time with the staff. A place for mom helped me find it. I want to thank them very much for the help, without it I would have been lost.

Thumbnail of user noneo23
Pennsylvania
1 review
51 helpful votes
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August 2nd, 2017

I went online to look at the available and locations of assisted living near my father. I was required to enter my email and phone number to access the results. Literally seconds after I clicked, I got a call from A Place for Mom. Then two more calls a few minutes apart. Then another call 30 minutes after the 3 call. I had to block the calls in my Caller ID. What kind of scam is this. I wonder if Joan Lunden, a trusted news person who serves as a spokesperson for these scammers is aware of this harassment.

Thumbnail of user millas2
New York
2 reviews
0 helpful votes
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August 6th, 2019

Emily Mulvehill depth of knowledge, local contacts, responsiveness, patience, willingness to stay with us and truly help until our case was resolved is very rare, absolutely amazing! Highly recommend to contact Emily Mulvehill for any needs related to elderly temporary respite and long term placement, especially in the area of Rochester NY. We were very fortunate to find Emily and greatly appreciate her very competent, caring and effective help!

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing! We will be sure to pass along your kind note to Emily.

Thumbnail of user steveb869
Pennsylvania
2 reviews
1 helpful vote
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December 12th, 2018

A Place for Mom did a good job providing a list of options based on location and pricing models and provided good background info on each community. We were very pleased with the service and my mother is quite happy with the choice we made, now comfortably transitioned into her new surroundings.

Thumbnail of user debrac259
Michigan
1 review
0 helpful votes
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August 6th, 2019

After my mom fell and the dreaded news that she couldn't go back home was received I felt helpless. I knew absolutely nothing about what to do next. Fortunately I remembered "A Place For Mom" commercials and decided to give them a call. I was immediately reassured by Lori that we would be fine and she explained step by step the process I would be going through. Within an hour she had 3 solid communities all about half hour from me. She set up appointments with the sales people and sent me an itinerary. Within 3 days we had a beautiful apartment complete with meals, housekeeping, salon, and all sorts of classes and activities and best of all, loaded with safety features in case of falls or injuries.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you so much for sharing! We are so happy to hear this and to know your mom is settled in her new home and safe!

Thumbnail of user robertf3975
Illinois
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

The arrangements were made in good time. The local provider (All Ways Caring Home Care) was very helpful with deciding what we needed and found us a worker who is efficient and reliable.

Reason I chose this business:

Ads on tv and the internet.

Thumbnail of user teresai15
Washington
1 review
3 helpful votes
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January 30th, 2019

I was given many inappropriate places to check out for my parents, when I had been very specific about their needs. I had appointments made for me at places I would never have considered. I was told there was "nothing" in Auburn, but I found three places myself. An employee at one of the inappropriate places was hugely helpful to me, he gave me the names of about 6 places to call, all of them were right in line with what I was seeking, even he knew his place was wrong before we even spoke.

Thumbnail of user jennyb539
Idaho
1 review
7 helpful votes
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February 27th, 2023

During my recent search for options for my 94 year old grandmother, it seemed every website I clicked on for searching homes took me to A Place For Mom's website, which was frustrating because you think you are looking at a different companies website because they name the link differently.

It was great customer service at first, until I reported that grandma cannot afford over $2000 / month and does not have assets. All return phone calls stopped at this point and further messages to APFM yielded no response. Shameful.

Products used:
None, Found a different resource for assistance in finding a suitable retirement home.

Service
Thumbnail of user lorettab1
California
2 reviews
170 helpful votes
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April 10th, 2016

A Place For Mom is really interested into getting you into the most expensive place... because of the commission they will get. They do NOT have your elderly parent's best interest at heart. We all have jobs and that is just theirs. But do yourself a favor and just use google and get the same lists yourself.

Thumbnail of user chelsiah
APlaceForMom C. – A Place for Mom Rep

Hi Loretta,

Thank you for your feedback. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service. Our knowledgeable and compassionate Senior Living Advisors are paid on salary and strive to help as many families as possible find the right options for their unique situation.

Also, you can do your own searches online, and we encourage families to research and educate themselves as much as possible on the process and their options. Our local Senior Living Advisors learn your needs, which helps narrow your search so you don’t have to look through thousands of listings online. Your Advisor will ask questions to get an understanding of your personal situation and will then identify and provide a list of the providers and/or communities from our network that meet your care needs and budget.

If you’re doing research online, we recommend searching communities on SeniorAdvisor.com, our site dedicated to consumer-generated ratings and reviews: https://www.senioradvisor.com/

Thumbnail of user mandya114
Tennessee
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

My brother and I had no idea where to begin with placing our dad in memory care. A Pace for Mom gave advice and comfort in a very scary situation. We placed our dad in four days with their help.

Reason I chose this business:

The social workers at the hospital my dad was in told us about A Place for Mom.

Thumbnail of user km243
Massachusetts
1 review
20 helpful votes
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June 18th, 2018

I made an initial call to a Place For Mom. They responded immediately and were very nice. However, I had no idea they shared my phone number and email with countless facilities. I have been harassed from so many facilities aggressive rude and totally unprofessional. I would not place my mom or yours with the initial contact with these facilities. I have contacted the Better Business Bureau on these particular facilities. Unfortunately I have to place the blame/burden on A Place For Mom. They are totally in it for money and I dont think they care about my mom or yours. Buyers Beware!

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Usually responds not within the first month
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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