• A Place for Mom

A Place for Mom

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Overview

A Place for Mom has a rating of 4.4 stars from 1,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.

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This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 97%
Positive
829
Neutral
7
Negative
19
39
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How would you rate A Place for Mom?
Top Positive Review

“2 thumbs up!”

Jennifer S.
10/11/24

"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.

Top Critical Review

“Horrible snaked”

Edith P.
10/25/24

Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.

Reviews (1,397)

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phone number (33)
Thumbnail of user karolt1
North Carolina
2 reviews
46 helpful votes
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May 10th, 2017

Worst con job around! Super useless! Called at beginning of April. Told no partners in town I live. Advised I wanted closest city, i. E. Asheville. No one called back. Called again 05/04/17: Told someone had already spoken with me in April and they could not help me. Period! Don't waste your time with these useless middlemen and nothing but a damn con job.

Thumbnail of user terris163
Ohio
1 review
5 helpful votes
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January 6th, 2019

My sister called A Place for Mom to help me locate places to consider for our mom. I think she had a decent phone experience with a rep and the rep emailed her places I'd seen on the web. We chose Senior Home Choice 6 in Gahanna, Ohio. This place was not a warm environment and the supervising owners were rarely there -- living out of town. I only met one of the two in a few months' time my mom was there. My mom suffered a bad fall there due to no fault of her own, and the two in charge NEVER called me to see how my mom was doing. And they NEVER apologized. Tried to blame the aide on duty and my mom for trying to go to the bathroom. Unacceptable in a place you trust to care for an elderly parent. She died three weeks later.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Hi Terri - Thank you for your feedback about A Place for Mom and we are very to hear about the loss of your mother. We will send you a private message to learn more about the situation. Again, we are so sorry about your loss.

Thumbnail of user jamesv146
New Hampshire
1 review
23 helpful votes
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August 10th, 2018

I called them a couple of years ago for information on assisted living facilities in Mooresville, NC area in which my mom (95) lived.

After that one call to a nice lady, I received at least 50 more calls at home in NH. Over the next 18 months many different people called; day and night. I told them to stop calling and they did not. I finally called corporate and told them to stop calling and they finally stopped. Do you know they are paid by only the living facilities that will pay them there fee. What this means, What about the best or safest facilities. They won't mention them? Make your own visits to assisted living facilities.

Quality
Thumbnail of user deveram
Texas
1 review
53 helpful votes
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June 20th, 2017

I would rate them negative if I could. Yes I went to the site. Yes I gave them my information. They were recommended by someone at my MiL's church. However, they immediately started calling me FIVE or more times a day. Finally on about the third day I spoke with someone and asked them to stop calling me. I needed to compile information from family members before I could have anything like an intelligent conversation. Well, they are back to calling me five times a day. No one even bothers to leave a VM. I only know it's them by looking up this second number on the internet. I'm now blocking these numbers, and I wouldn't use their service if someone paid me.

Thumbnail of user ricky25
Maryland
1 review
1 helpful vote
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November 30th, 2018

David Albert was a perfect guide thru the maze of options and facilities. He was very knowledgeable, but NEVER pushy. Available, but NEVER even close to nagging. I'm extremely thankful for the assistance I received. Mom is now 10 minutes away and HAPPY! Thank you, David!

Thumbnail of user markf195
Georgia
1 review
49 helpful votes
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December 26th, 2017

This "service" is a true disaster! You are in such a vulnerable position when you call these "help" providers and all they do is take advantage of the situation! I was horrified to find out by calling them some of the Senior Home care place would not consider taking my family member because A place for mom would hit them with a HUGE Commission! Do not call them! HORRIBLE service!

Thumbnail of user beckyb149
Kentucky
1 review
0 helpful votes
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August 10th, 2019

I contacted them on a weekend and really didn't expect a reply right away, but was contacted that same day and was given information on the ones in my area. I found a great place for my Dad in an assisted living facility near me.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing!

Thumbnail of user tammyf481
Illinois
1 review
4 helpful votes
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November 2nd, 2022

I was assigned Tara Luck and all she did was send me a link that I could put my zip code in to find places close to me. Which I could of done that myself. When I asked for more help she never returned my email. I thought you were supposed to help people find place to stay.

Service
Value
Shipping
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Quality
Thumbnail of user montyr6
California
5 reviews
17 helpful votes
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May 6th, 2013

Same here. I found A Place for Mom to be pretty useful but I don't know how much I trust them. They are probably just trying to get me to place my loved one in an Alzheimer's home or some lousy nursing home they get paid for. But I still used them for leads.

Thumbnail of user marlenem81
Pennsylvania
1 review
0 helpful votes
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June 10th, 2019

I contacted a place for mom a couple of years before I needed to place her in an assisted living facility. A place for mom gave me a list based on my mom's physical and financial needs. I took my time to review each facility and am very happy with the one I selected which happened to be the last one I visited. My mom has been there for 8 months and it was a perfect fit for her.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you for sharing, Marlene! We are so happy to hear your mom found the perfect fit!

Thumbnail of user bobl286
Georgia
1 review
0 helpful votes
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October 9th, 2019

Working with 'A Place for Mom' was easy and straight forward. Using the references and suggestion sites, we were able to identify a place and begin the process of the move. Unfortunately, our Parent passed-away the day she was suppose to move into the new residence.

Everyone was very understanding and kind during our difficult time.

Thumbnail of user dianel1803
Arizona
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

I had success finding a place for my mom but felt that this time I didn't get as much guidance. I did most of the work myself but appreciated a list to go by.

Reason I chose this business:

It’s easier to have all of options in one area and they did that for me twice now. I recommend others use it because it’s so difficult to stay organized during the process of finding the right place.

Thumbnail of user johnc1995
Virginia
1 review
2 helpful votes
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January 31st, 2019

I was desperate to quickly find a great place for my Mom and "A place for Mom" was a God Send! They listened carefully to what I needed for my Mom and responded immediately with places that would meet her needs. Within a week I had my Mom in her new assisted living home and she has never been happier! Thank You for your help and guidance during this process. You all are Fantastic!

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

We appreciate you sharing this with us!

Thumbnail of user richardc1358
Texas
1 review
0 helpful votes
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February 2nd, 2020

They helped me find the right place for my mother, but it took some time, they do not always start with the best cost effective places, but will help hunt it down. Very helpful and easy way to find the right place.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Great to hear!

Thumbnail of user davidw4983
Georgia
1 review
1 helpful vote
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March 16th, 2022

The moment I contacted them they were very helpful in helping me make an informed decision as to where my dad was going for his needs at this time. The articles they provided me were very helpful in dealing with my loved one going to an assisted living facility.

Service
Value
Quality
Thumbnail of user kennetha18
Georgia
1 review
168 helpful votes
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January 28th, 2016

They will tell you all the wonderful places that are available in the area you are searching, quoting prices, but when it comes down to actually researching those places you find out that they are either not available or are charging much more than what they initially tell you. Find a Place for Mom is a scam.

Thumbnail of user chelsiah
APlaceForMom C. – A Place for Mom Rep

Hi Kenneth,

Thank you for your feedback and I’m sorry you had a bad experience. We endeavor to have up to date information from our partner providers. Some partners are better at providing us updated information and some partners are lax in providing us updated information. Availability in particular can change by the day and week. We are constantly working on making sure the information our providers have given to us is up to date.

Thumbnail of user lauraf219
Texas
1 review
2 helpful votes
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March 27th, 2019

A Place for Mom was very helpful narrowing my search when I was looking for assisted living for my mother. They took my requirements and then I had a list to work from to find the right choice. They would follow up and make sure I had what I needed. Thanks for helping. Laura F

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

Thank you and we are so happy we could help you out!

Thumbnail of user robertk2514
Ohio
1 review
5 helpful votes
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January 2nd, 2022

Mt Alverna is the worse place for a loved one if they can't speak for themselves. A nurse was supposed to give my parent medication & did not. She proceeded to lie & then after filling a complaint she verbally attacked me in front of my mother along with her supervisor who was screaming in front of my parent. I asked her to stop she was scaring my mother. I then filed a complaint the next day with administration & everyone turned again me saying it was hard to believe. I removed my mother. If the entire staff has each other's backs in this capacity you have to ask yourself what do they hide from everyone's family regarding their loved ones. I find this to be a very dangerous place & wouldn't leave a dog in their care. The religious aspect is a facade they lure faithful people in with. The higher ups are the worse humans I've ever dealt with. If you love someone do not leave them here. Listen to your gut instinct & look passed the fake smiles.

Service
Value
Thumbnail of user cd269
Canada
1 review
5 helpful votes
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July 10th, 2019

They only do placements for homes that don't accept Medicaid.

If you can sell your parents home and pay $30,000 - $75,000 a year for care, go for it. If you need help locating a facility and don't have the cash, too bad for you.

Thumbnail of user vernonr80
Michigan
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

A Place for Mom is the most helpful organization I have ever dealt with for this type of situation.

Reason I chose this business:

Used this service before

Thumbnail of user erikm290
California
1 review
8 helpful votes
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October 16th, 2022

Before my mother passed away, I tried to get her into A Place for Mom here in Victorville, California. She had dementia. Unfortunately, they would not take her because she was too poor. I could not afford to pay for her costly private care they wanted. She ended up going to a public facility in Redlands, which was also horrible.

Thumbnail of user lindaf516
Virginia
1 review
1 helpful vote
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February 2nd, 2019

When I first contacted A Place for Mom it turned out that I didn't need them. However, they didn't forget about us and would contact me every so often. Then they contacted me when I was looking for an assisted living facility for my mom, and they helped me find a really nice assisted living facility for mom. Extremely happy!

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

We are so happy to hear this!

Thumbnail of user racheln28
North Carolina
2 reviews
85 helpful votes
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December 21st, 2016

Continuous calling. Anybody that desperate can't be doing anything right, in my opinion. These people labeled a place for Mom call day and night. I don't think that anyone wants to be bullied by these people. I refuse to answer my phone when a place for mom is calling day and night. Thank God for phone monitoring. In my opinion this place is the worst. If anyone is in need of assistance, they certainly do not want to be harassed. In my opinion these people need to get a grip and stop harassing sick and elderly people.

Thumbnail of user shannonq29
District of Columbia
1 review
1 helpful vote
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March 17th, 2022

A Place for Mom led us to housing and care opportunities for my mother that we didn't even know existed. During a time of real stress, it was everything to have someone helping to identify options. Our advisor was calm and certain; his demeanor was a welcomed light during what felt like a dark time.

Service
Value
Thumbnail of user kd135
New Jersey
1 review
15 helpful votes
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July 10th, 2019

I don't know what to do to get them to stop. I told them I can only work with them by email, I have gotten 10 calls in 2 days form different names. At this point I will never use them. I don't blame the callers, they are doing what the company tells them--read up they are now owned by investment group for-profit. No thank you.

Thumbnail of user courtneyp74
APFM C. – A Place for Mom Rep

We are sorry to hear about your experience. Please email us at privacy@aplaceformom.com so we can add you to our do not contact list.

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Usually responds not within the first month
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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