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A Place for Mom has a rating of 4.4 stars from 1,514 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.
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Highly knowledgeable of this industry. Within 30 minutes after contacting APFM, I had 5 confirmed appointments, complete with contact names, addresses, phone numbers and a description of services available. Highly, highly recommended!
Elison of Lake Worth. FL is getting bad, The food is mediocre at best, maintenance is poor.and Sagora Corp.,the owners,does not seem to want to invest a penny to remedy the situation. Moral is at an all time low with staff and residents. I would think twice about placing a loved one here.
Continuous calling. Anybody that desperate can't be doing anything right, in my opinion. These people labeled a place for Mom call day and night. I don't think that anyone wants to be bullied by these people. I refuse to answer my phone when a place for mom is calling day and night. Thank God for phone monitoring. In my opinion this place is the worst. If anyone is in need of assistance, they certainly do not want to be harassed. In my opinion these people need to get a grip and stop harassing sick and elderly people.
Date of experience: December 21, 2016
When I was looking for a new residence close to my son's home A Place for Mom gave my son great assistance in finding a residence for me in Virginia.
Your help made my move much easier. Thank you.
When I moved to California in 2015 A Place for Mom helped me navigate a strange location. I was provided a great deal of help with a list of Retirement Homes that would mkeet my needs. Several years later A Place for Mom helped me find a Home in GA.
This Agency has helped me relocate to three states in the last nine years.
Thank you.
Date of experience: January 22, 2024
A Place for Mom led us to housing and care opportunities for my mother that we didn't even know existed. During a time of real stress, it was everything to have someone helping to identify options. Our advisor was calm and certain; his demeanor was a welcomed light during what felt like a dark time.
Date of experience: March 16, 2022
I don't know what to do to get them to stop. I told them I can only work with them by email, I have gotten 10 calls in 2 days form different names. At this point I will never use them. I don't blame the callers, they are doing what the company tells them--read up they are now owned by investment group for-profit. No thank you.
Date of experience: July 10, 2019
Cindy was amazing she helped us over a six month period. As we made the adjustment for dad to be in assisted living. We we felt overwhelmed she was there to talk to and help guide us. We really couldn't have asked for a better advisor.
Date of experience: October 8, 2019
Connie Engel was knowledgeable, caring and very supportive. She guided me through a great deal of mazes to get to our home. I couldn't have done it without her and I very much appreciate her help.
I started the search by myself and found it very difficult and frustrating. Connie was able to take my parameters and search for me.
Date of experience: January 19, 2024
Kristen Parker, my adviser, is super. Kept me posted on different Assisted Living Places for my brother and what would fit his needs. He is a bit younger (60 yrs) and a lot of places wouldn't take anyone under 62 or 64. When she told me about The Concord Place in Northlake, IL, I checked it out and he has now been there just about 2 months and loves it. Have been talking on and off with Kristen for almost 2 1/2 years when I first had to move my brother and the first place he was in was not for him. She would check in with me every so often, which was great and just wanted up dates. Can't Thank her enough.
Date of experience: December 1, 2018
Having to find help for an ailing elderly parent, you come to realize how difficult it is to search out resources, while governments convince us that there is plenty out there. I happened to come across A Place for Mom while surfing the net. One call to them had a Co-ordinator calling me within hours and scoping my community for locations and appointments. Very caring professionals who understand how vulnerable seniors are and the attention needed to make them feel that they still matter. Thank you.
Date of experience: February 28, 2017
I was told that I would get one free month, but it turned out that the first month was going to be used to update the room. My understanding was we would get two or three weeks of free rent, but it did not work that way. It took them the full month to get the room ready, and it still not ready, the shower safety bar and a lock to the front door is not installed I did sign a contract and I don't know what the contract said, I did not get a copy. As for as moving in I am still undecided, I paid the rent for Oct.(as required) and have turned in the 30 day move out notice. It does seem like residents are treated good and it would be a good place ti live.
I feel we were not treated right, so now there is no trust in what they say.
Date of experience: October 9, 2019
Hi Jerry - We're sorry to hear the community move-in process has not met your expectations. Please share your feedback directly with the community so they can address your concerns or contact your Senior Living Advisor who can escalate if necessary.
Our representative from A Place For Mom continues to work and reach out for us to help my husband find a place close to his doctors and family. It is rare that she doesn't check in with me and recommend places for him. She continues to be a valued friend
Date of experience: December 12, 2018
Very helpful with advice and referrals. Beth was very informative
Date of experience: June 27, 2024
I entered my information late at night to inquire about assisted living places. The guy literally called me at night, he kept texting me and entered my information at every AL so he could get a commission. This place is aggressive and unethical!
Date of experience: May 5, 2021
The people that answered the phone each time I called were very nice and helpful. I was transferred to a senior living advisor named Carrie. She stated that they could not provide the service I was looking for and stated she would email information with other resources. I never received the information and called back and was given her email. I emailed her and she has not responded. I was disappointed because I was already stressed about finding a facility for my mom and the lack of follow up was very disappointing.
Date of experience: May 18, 2022
While trying to find a place for my grandfather, this site showed me options, put me in touch with a great place, and walked with me through the whole process.
Date of experience: January 23, 2024
They advertise that it's Free! I fell for it, found a nice home for mom. They came over to sign papers for and the last page was for a $1,700.00 non refundable application fee. I was outraged and showed them the door out.
Date of experience: January 29, 2017
I called A Place for Mom early in the process if finding a place for our mother we delayed many months before getting serious about the matter. Your Christina never gave up on me, and she was the BEST! Thank you for your service!
Date of experience: April 9, 2019
Thank you for sharing. We will be sure to pass this along to Christina!
I called and got help immediately. I was given my own personal assistant who listened to my needs and sent me recommendations on what was best for me. They explained their service and how they are paid. When I got frustrated she went above and beyond to help me find a place for my mother. They send you checklists and tell you what to look for!
Date of experience: September 18, 2017
I STARTED OUT AS A COMPLETE NOVICE WHEN I BEGAN LOOKING FOR AN ASSISTANT LIVING LOCATION. THEY HELPED ME BY EXPOSING ME TO A VARIETY OF LOCATIONS ANDALSO AT DIFFERNET COSTS. I WAS ABLE TO FIND THE PERFECT LOCATION WHICH HAD A LARGE APARTMENT, A COMPLETE KITCHEN, AN EXTENSIVE INTERIOR COURTYARD, AND IT WAS FAIRLY NEW. MY HUSBAND AND I ARE LOOKING FOR SHARING THIS NEW CHAPTER IN OUR LIFE TOGETHER THERE.
I CHOSE A PLACE FOR MOM BECAUSE THEY WERE VERY HELPFUL FROM THE VERY BEGINNING, CONTINUED WITH INFORMATION ON NEW LOCATIONS, AND FOLLOWED UP TO FIND OUT HOW SUCCESSFUL I WAS, AND PROVIDE ANY SUGGESTIONS THAT MIGHT BE HELPFUL. I KNOW THAT I WAS ABLE TO FIND AND DECIDE ON OUR NEW LOCATION BECAUSE OF THEIR CONTINUED HELP AND SUPPORT. IT IS TRULY THE ONLY AND BEST WAY TO START!
Date of experience: January 22, 2024
A place for mom was pretty helpful helping me quickly compile a list of homes near us, and when we decided home care was better were helpful with resources for that as well. However, my MIL passed in November (it's now almost July) and I was called in December, January, and now TODAY to see how we were liking our services. By the SAME REP.
Very disappointed. No one needs to have that brought up, by someone clearly just trying to make a buck.
If you're going to work with people when they are the most vulnerable, have the courtesy to keep records when your services are no longer needed.
Date of experience: June 27, 2017
When your looking for a little help it is nice to find somebody that has some of the information that can maybe help you, everybody needs help. Alice the lady that helped me went out of her way to personally contact some of the providers because of fiance problems I had and was able to find me a provider that would work with me and for that I thank her, and i'm sure she is not the only one that works there that would do that.
Date of experience: August 6, 2019
Thank you for sharing and we will be sure to pass along your note to Alice!
The search to find a place for my mom was very stressful. I had a small timeframe to find a place with a limited budget. Adam was awesome he listened to what I was trying to do and set up appointments based on my criteria. He made the process less stressful. Thank Adam for an awesome job!
Date of experience: February 8, 2020
If you think there is no money involved you are kidding yourselves. Caring for the elderly is a huge business only for the wealthy. If your loved one has no assets just tell them from the start and you will never hear another word from them. With no assets the elderly is destined to a Medicaid facility, a nursing home. Another way to punish the elderly for not having wealth.
Maybe another great thing that would help is A place for mom to be seen trying to get care for all elderly, not just the wealthy. And pushing facilities that you don't even visit is wrong.
Date of experience: February 11, 2016
Hi Robin,
Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and it’s usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.
Federal law prevents us from referring families directly to senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:
• Administration on Aging (www.aoa.gov): The “Elders and Families” section of the AoA is particularly useful for accessing links to information regarding state and local services for older adults and their families; public and private benefits programs; Medicare; and long-term care planning
• Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
• U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
• The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
• Department of Veterans Affairs (www.va.gov): Veteran’s benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under “Veteran Services.”
• Disability.gov (www.disabilityinfo.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.
My younger brother, who is 60 years old with some physical and medical issues since birth, fell very ill with COVID recently. He quickly deteriorated and developed pneumonia. The only sibling who lives nearby got him admitted to the hospital. But this sibling works full-time and has their own family to take care of. He could not be his brother's 24/7 caregiver after he came home from the hospital.
I live more than 2000 miles away...how can I provide help to my ill brother, now soon to be discharged from the hospital but unable to care for himself yet?
I found A Place for Mom online, called the number, and that same day was connected with an adviser. Within 24 hours the adviser had emailed me with the name of 4 retirement facilities in my brother's city that would accept respite care for a limited time. One of the facilities reached out to me that day with a huge amount of information about their facility, including pricing. We scheduled a tour for my ill brother and several days later upon discharge he entered The Redwoods for 2 weeks of respite care. My brother is steadily recovering but has now decided to retire early. And, he is seriously considering returning to this facility as an independent care resident when he retires!
Turning to A Place for Mom during this family crisis was the best thing we could have done! From more than 2000 miles away I was able to quickly find a wonderful facility for my brother where he could safely recover from serious illness.
My advisor has been very responsive, checking in by phone and email as our family navigates this crisis. I can say the same thing about the retirement facility. It has been such a blessing to have caring, knowledgeable people helping us during this difficult time. This helped to significantly reduce the stress our family has been going through. I would highly recommend A Place for Mom for anyone needing help in handling a loved ones' illness or pending retirement.
I desperately needed help in finding a suitable place for my brother. Because I live more than 2000 miles away from my brother I needed a service organization that could rapidly provide the information I required. The online reviews for A Place for Mom were very positive so I decided to try them. I am so glad I did!
Date of experience: May 14, 2024
We were looking for a facility for our mother in law. So we did like most people and went online. Well now that we look back we know what went wrong. They have every facility on their site but the phone number listed goes to aplaceformom not to the facility. So we wanted some other facility but the lady on the phone insisted that the one she recommended was much better We put mother in law there and it lasted 1 month. We called the place that we original wanted and found out why. The original facility does not pay aplaceformom the $8000-$******* fee but the one they told us about did. I could not believe that this is how they work. Try it you will see what I mean. I asked my web guy how they have so many good reviews on their site but all the other public reviews are bad. Well the ones on their site are the ones that aplaceformom chooses to put on their site. I will never use them again and I will tell everybody I know about this situation.
Date of experience: October 7, 2016
My biggest problem with this Service is the time it took for places to contact me. After finishing my phone contact with representative, not 10 minutes passed that I received a phone call from one of the suggested places. Another phone 20: minutes later; different place.
Then two emails within two hours. Also they do not have a listing of all places within a geographical area; only those with whom they have a contract. The representative was ignorant about a CCRC stating that route may not be for me. There is not one type of CCRCS but several plans A, B, C plus co-op. I actually was more confused after speaking with representative.
Products used:
Service incompetent.
Date of experience: March 15, 2022
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
We are sorry to hear about your experience. Please email us at privacy@aplaceformom.com so we can add you to our do not contact list.