A Place for Mom

Contacted a Retirement facility on my own. Was put immediately in touch with " Diane " What followed was a nightmare of harassing phone calls until I threatened to get authorities involved. WHY DOESN'T OUR GOVERNMENT PROTECT ITS MOST VULNERABLE, ELDERLY CITIZENS? I MIGHT BE OLD, BUT I'M READY TO TAKE THOSE MERCENARY CORPORATIONS ON! E. S.

They helped me find a place within Mom's budget that was friendly and clean, plus great food. She eats well. Semiprivate rooms are very spacious and she could bring her bedroom furniture.

I am a Home Care provider. These people are just selling leads to the highest bidder. PEOPLE, do your own research! Ever heard of Google and a telephone?

When I was transferred to the "Housing Counselor, she was really nice until she found out my clients budget. She then began to cut me off as I was asking questions, telling me she just could not help. She even told me she had another call coming in that she had to take so she had to go. Really? Answering my questions weren't important? She Caren or Karin, or whatever her name was could not have been more rude. She also knew I was calling from an organization, but she did not seem to care.

We had used Care Patrol and had a good experience getting my in-laws into an assisted living with a memory care in Ohio. When circumstances changed I contacted both Care Patrol and A Place for Mom. WOW, what a different experience. The advisor was happy to talk to us and set up appointments, but when we asked about other facilities - silence. Would not answer emails. It also made some somewhat leery that she was in NY and we live outside Washington, DC. When we made the first contact I explained my father-in-law was in the hospital and we might have to cancel to travel when they returned him back to the assisted living facility as hospitals in OH did not allow visitors. Unfortunately that is what happened and I emailed her and she never responded nor did she contact the assisted living facilities she had booked a virtual tour for me (5 of them). I called their 800 number to request to be removed from any further communication and the young lady who answered the phone was very nice and processed my request.

Care Patrol was a much better experience for us. We will go back to them.

The list of facilities in Southern Indiana is endless, and trying to distinguish the good from the horrendous is daunting. Our opinions of senior living are likely somewhat negative, unless we have seen the slick TV and magazine ads for chic senior resorts for the wealthy. It is the other kind of facility we fear, and not knowing the quality and the huge price tags, and lists of expensive service levels, and all these considerations we neither know nor understand. And yet, our greatest fear, we have to make a decision and then entrust that person we love to the care of strangers. How do you decide?

You get the best guide you can find. Unless you are an expert outdoors adventurer, you would not go on a safari, shoot level 4 rapids, or set up a base station on a mountain side alone. You would find a guide who really knows what they are doing. I am a retired, but experienced hospital manager who worked closely with nursing facilities and knew them well. When the time came to literally find a place for my mom I felt totally lost.
The issues, the facilities, the pricing were dizzying and it felt like total chaos. Until I called "A Place for Mom" and asked for help. When my guide, Marti, called me back from Louisville, she immediately assessed what we needed, helped us learn about options, set up interviews for me, and guided us through our search of the facilities. With Marti's help and guidance, we found a wonderful place for Mom;

A Place for Mom uses fraudulent practices to obtain their referral fees from placement organizations. All this company cares about is their fee - even when they did absolutely nothing to facilitate a placement! I live three states away from my parents in Wichita, Kansas and used the internet to see what options they might have for local care. I was contacted by a representative who spoke with me briefly about my parents situation. I advised that I was simply looking at options and that my parents were planning on staying where they were and I did not want any further contact. A year and a half later, my mom broke her hip and my brother worked with a local person in Wichita to find an assisted living facility who said A Place for Mom would get the referral fee, even though they did no work on the placement. When I contacted Mark Werner, Midwest Regional Sales Representative, whom neither me or my family had ever spoken with asking him to waive the fee, he told me he would call the facility. Instead, that very day, he sent an email to the facility stating he had been emailing, texting and calling me with placement information which was a lie as I had no contact with him whatsoever. All to ensure his organization would get the fee. He basically perpetrated a fraud on my family to receive a commission he was not entitled to. A Place for Mom wants you to trust it - DON'T! If they do this to get a fee, what other fraudulent practices will they engage in to take advantage of elders and families?

I typed a specific ALF into google, and thought I was on a specific ALF website, yet the phone # listed ended up being the phone for A Place for Mom. Only after giving replies to many of their questions, I found out that I was not speaking to the ALF who I thought I called, so I excused myself from the call saying that I would call the ALF directly. They, in turn, blacklisted me. Two weeks later, I was reviewing info for a different ALF and the same thing happened...and once again, I was connected (inadvertently) to A Place for Mom. When they asked me my info, I was informed by the Assistant who answered the call, that I didn't qualify for their services because they were unable to assist me with my previous call. I tried to explain that I didn't request, nor receive any assistance but her answer was that her " notes said I did". Conversation ensued but she wasn't interested in me. Suffice it to say that she told me to have a nice day and hung up on me! Being a caregiver myself, and dealing with many ALF's throughout the Bay Area, I'm truly disappointed in the way I was treated, and I'm saddened to know that they would be that uncaring to the hundreds and thousands of people who genuinely need help for a loved one. If they mistreat one, they'll mistreat many! They lost my initial impression of them and I would urge anyone to think twice before using the services from A Place for Mom. Thank you, Debi

A Place for Mom found us a place when the movers were coming and our plans fell through. This should have been my first call - would have saved me so much time. I tell everyone to use this service!

Claudia was wonderful. What a great resource for my husband & I. She was not only informative but empathetic as well. We have forwarded her contact information to others in need as well.

The first open of four was perfect. Great location. Great price. Great value. Even more importantly, my sister had blossomed. She loves her new home and friends.

There is a Nationwide Class Action Suit against Brookdale Senior Living. APFM should be included in this law suit!
APFM does not inspect or research these places. They recommend only ALF's that pay them a finders fee.
They are not concerned about your Mom, that TV spokesperson is paid to make you believe they really care.
I paid a $1800. 00 Community fee which I am sure was the finders fee Brookdale paid to APFM. I wasn't told about that fee until the day before my Mom was released from the SNF she was at after a fall sent her to the hospital and she needed to be placed in an ALF.
APFM owes me $1800. 00 for placing my Mom in that horrible facility.

A TOTAL SHAMEFUL SCAM AS ARE THE MAJORITY OF NURSING HOMES IN AMERICA.
THEY PLACE THEY "RECOMMENDED/ENDORSED" ROBBED HALF MY MOTHERS CLOTHES,
STOLE THE RADIO I GAVE HER, LET HER LAY IN HER SH*T AND PI*S... SHE DIED
2 YRS AGO. FU*CK "A PLACE FOR MOM".

I would recommend this service to anyone who does not know where to start

They answered all of my questions and literally took the lead with finding a place that would fit all of my mom's needs. There's no way we could have done this alone.

Words cannot express how " A Place for Mom" was a answer to prayer for me and my family. My sister had been hospitalized twice and had a life- changing surgery that was going to make it impossible to return home by herself. I was given a 48 hour notice by her rehab facility to find her a new place to go. I had heard of " A Place for mom through commercials, but was not sure what services they provided. After searching for places for hours with no luck, I called " A Place for Mom". The local representative listened to all of our needs, what we could afford, etc. and immediately gave me a list of facilities that met our criteria. She was very knowledgeable about all the facilities in our area. My sister ended up at Skyline Village in Homewood, Alabama. This facility is absolutely wonderful. It is a independent living facility with services. It is aesthetically beautiful as it situated overlooking the city of Birmingham. It is a close community where the residents care for one another. The staff works tirelessly to make it like home and to make sure all the residents needs are met! Very reasonably priced with great amenities! I can't say enough to express my appreciation for the services provided by "A Place for Mom" and for my sister's new home, " Skyline Village!"

They sent me multiple emails about places to go and check out also helped set appointments very very helpful thank you all for you assistance

Karen Reissman was very helpful and provided me with several good choices and scheduled several tours for me. Professional and experienced.

Great! Very helpful and knowledgeable about the type of community we were looking for.

I was at the end of my rope. The hospital would no longer keep my husband and the only places I could find were so horrible I wouldn't put a mangy dog in one. A nurse at one of the hospitals had given me a phone number and I had put it in my purse and forgotten it. My husband's doctor recommended A Place For Mom and called them for me.

By this time, I had only a little more than a week to fine something; and Heather called several places. I made appointments, but none of them were set up for a patient with my husband's problems. Now I was down to three days and Heatherfounde Storey Oaks for me. The manager at Storey Oaks (also named Heather) put everything and everyone in super-sonic speed to approve a place for my husband.

If it hadn't been for both Heathers, I truly don't know what I would have done. I couldn't bring him home because of the amount of care he needed. I just know that God will bless them for what they did for us.

A Place for Mom is a scam as other reviews indicate it is all about referral money 120% which they charge facilities to place your loved one. They try to hide that information from the families. In our case the facility that we put our father had to pay these scam bags over $4000 in placement referral if we would have called the facility directly they would have saved us that amount of money by reduction in their fees.
SO DONT CALL MOMS PLACE

I was looking for a place for my dad. After getting a few recommendations, and taking tours, I felt I was contacted too much by email and phone. During a time where my dad was going through health decline, med changes, and hospitalization. I understand they get paid if you select their places, but finding the best place for your parent is done by you looking for places, going on tours, and meeting people. The place we ultimately selected was outside their list. I feel uncomfortable with the "business" of all this. I also tried to remove myself from their emails and it force selects their newsletter and I could not get myself off. There is not a general email to request this, or a button like other online service that say, "unsubscribe all". Then, when I tried to use their system to say I had not selected one of their recommendations, it asked for move in date, place and details. None of your business! I feel they will continue reaching to me somehow and regret that they have my and my dad's info :( Honestly, you are better off asking friends, using google, going on visits yourself. It's work, but it is your loved one. We feel helpless in these times and I feel like this "service" preys a bit on that desperate feeling we have in wanting to find the right solution for our loved one.

I didn't find A Place for Mom to be very useful because all their "Senior Living Advisors" I didn't feel like I could trust since the company gets paid for placing seniors. So if the best option for one of your parents is to live somewhere outside of the A Place for Mom network of affiliates. The company tries to make it sound like it's okay that they get paid for their recommendations since their service is free for us, but I don't think it is okay.