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AppleReviews 2,093

2.6

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
445
value
417
shipping
298
returns
300
quality
403

We monitor reviews for authenticity

GB
14 reviews
11 helpful votes
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Love the iphone 5s
March 1, 2015

Perfect phone i would love an iphone 6 even better but cannot justify the price

Date of experience: February 28, 2015
Australia
2 reviews
4 helpful votes
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Second to none!
February 26, 2015

Organized, easy, FAST shipping!
Everything you would expect from the company who has everything!
Highly recommend. Its easy, fast with a hassle free ordering process.

Date of experience: February 26, 2015
Bangladesh
3 reviews
3 helpful votes
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Working 100% (Venezuela)
February 26, 2015

Before buying this over here on amazon i tried to buy it directly from Apple website but i do not know why I can't, I saw this product and was not sure if buy it because it was provided by an outside vendor, i decided to the risk and Buy it to "UnlockedFones". After two weeks I got it and everything worked perfectly, i'm from venezuela, so yes, it's fully...

Date of experience: February 25, 2015
GB
7 reviews
15 helpful votes
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IPad
February 25, 2015

Love the apple iPads, a great alternative to using my laptop while on the go & customer service is always good!

Date of experience: February 25, 2015
GB
1 review
0 helpful votes
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Apple my Dream
February 24, 2015

It is extremely well maintained products to use to be a delighted experience, I wish to work for them for free.

Date of experience: February 24, 2015
Canada
6 reviews
95 helpful votes
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Great computers!
February 23, 2015

I use Apple products for a long time, the reason is simple, great product with great costumer service and the best par of it, I never have a Anti-Virus, just Amazing. My laptop is as old it can be, still running and better and faster then many new Windows computers out there. Another terrific part of Apple is that if they have a new platform, or is free, or cost peanuts. Now, if you run Windows and Windows come up with new one, well, good luck with it.

Now, why I don't give them 5 stars? The reason is simple, I still have to a windows computer if I want to do everything. I mean, there's still softwares and products that don't work with Apple or has a lot of limitations.

As for iPad, iPhone, iPod, I just don't like them, they're not match to Android, like or not. My wife has an iPad Air, I have a simple Android Tablet, well, her iPad Air is a lot faster, I know that, but my Android is easier to use and has more stuff for it.

So, I can't give 5 Stars if we put this into account. Can I?

Date of experience: February 23, 2015
Virginia
6 reviews
21 helpful votes
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IPhone6+ rocks
February 21, 2015

I've been an apple loyalist since the 80's. And I've had every new model of the iPhone on day one. For those of you on the fence about the iPhone 6 vs. iPhone 6+... Get the big one! You'll love it.

Rick Rahim

Date of experience: February 21, 2015
South Africa
3 reviews
4 helpful votes
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Great
February 19, 2015

With online purchases, or support, Apple has been wonderful to do business with. Their "Geniuses" are very knowledgeable and have quickly solved any issues that I have had (not many) with my 5 Apple devices. Their online purchase process is simple and efficient. I just wish their products weren't quite so expensive.

Date of experience: February 19, 2015
GB
5 reviews
3 helpful votes
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Good hardware
February 18, 2015

Apple are notorious for their very nice looking phones, they may be outdated technology wise, but they can pull off making old hardware still being relevant and looking very good!

Date of experience: February 18, 2015
GB
8 reviews
2 helpful votes
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Just purchased an iPhone 6+ a few weeks back, one of the best handsets I have ever used. The responsiveness of the screen, the usability, UI, apps, are all remarkable. I think it is safe to say that I have, & always will be an Apple customer.

Date of experience: February 16, 2015
Georgia
10 reviews
22 helpful votes
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Apple is an innovative company. They make some very visually appealing products that are relatively easy to use, especially compared to some competitors. I myself own a couple of Apple products. I've had an iMac for seven years now and it has been a very reliable machine. The only exception being the graphics card had to be replaced after five years of use at a cost of $285. I do not hold this against Apple though, as the computer was used for aggressive graphics applications. I've also owned and iPod touch for several years completely trouble-free. It was purchased refurbished and I was leery about this, however it has proven to be well worth its price. As much as I enjoy Apple products, I will say that I find them to be very overpriced. With their now being so many comparable products from other manufacturers for a fraction of the price, the Apple products are just not worth it. You're paying for the name and the snob appeal. Apple products are not about value. Look elsewhere for that.

Date of experience: February 14, 2015
Illinois
3 reviews
1 helpful vote
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I can call their help line any time and I always get a great person on the line that knows what I need and can help with any question or issue.

Date of experience: February 13, 2015
Indiana
6 reviews
2 helpful votes
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:)
February 12, 2015

:)

Date of experience: February 12, 2015
GB
3 reviews
1 helpful vote
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I use the Ipad and the service is just cool. Using the App store is great, and the new features and updates are all brought together. Editor's choice always changes with different app types. Love the Ipad mini! :)

Date of experience: February 11, 2015
GB
5 reviews
4 helpful votes
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Last month I had an incredible experience with the Apple Store. I was upgrading my daughter's iPhone, but before I'd even left the store I dropped it and dented the top corner, and the girl let me refund it and get a new one. AMAZING!

Date of experience: February 10, 2015
Maryland
9 reviews
4 helpful votes
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It would be nice if the site was more direct with less "eye appeal" you end up wandering around wondering why you came there. And why is everything SO BIG?

Date of experience: February 9, 2015
India
3 reviews
1 helpful vote
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Nobody can explain his quality features. All features unlimited

Date of experience: February 7, 2015
New York
1 review
0 helpful votes
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Apple is my passion, I wish to work for them for free.

Date of experience: February 6, 2015
India
3 reviews
1 helpful vote
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I was using samsung mobiles but after Apple I forgot to use any other mobile. Thanks

Date of experience: February 6, 2015
New York
18 reviews
50 helpful votes
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Apple products break to easily for me, the design of their phones and OS is very clean and fluid, unfortunately that's the only real benefit.

Date of experience: February 5, 2015