On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Perfect phone i would love an iphone 6 even better but cannot justify the price
Organized, easy, FAST shipping!
Everything you would expect from the company who has everything!
Highly recommend. Its easy, fast with a hassle free ordering process.
Before buying this over here on amazon i tried to buy it directly from Apple website but i do not know why I can't, I saw this product and was not sure if buy it because it was provided by an outside vendor, i decided to the risk and Buy it to "UnlockedFones". After two weeks I got it and everything worked perfectly, i'm from venezuela, so yes, it's fully...
It is extremely well maintained products to use to be a delighted experience, I wish to work for them for free.
I use Apple products for a long time, the reason is simple, great product with great costumer service and the best par of it, I never have a Anti-Virus, just Amazing. My laptop is as old it can be, still running and better and faster then many new Windows computers out there. Another terrific part of Apple is that if they have a new platform, or is free, or cost peanuts. Now, if you run Windows and Windows come up with new one, well, good luck with it.
Now, why I don't give them 5 stars? The reason is simple, I still have to a windows computer if I want to do everything. I mean, there's still softwares and products that don't work with Apple or has a lot of limitations.
As for iPad, iPhone, iPod, I just don't like them, they're not match to Android, like or not. My wife has an iPad Air, I have a simple Android Tablet, well, her iPad Air is a lot faster, I know that, but my Android is easier to use and has more stuff for it.
So, I can't give 5 Stars if we put this into account. Can I?
I've been an apple loyalist since the 80's. And I've had every new model of the iPhone on day one. For those of you on the fence about the iPhone 6 vs. iPhone 6+... Get the big one! You'll love it.
Rick Rahim
With online purchases, or support, Apple has been wonderful to do business with. Their "Geniuses" are very knowledgeable and have quickly solved any issues that I have had (not many) with my 5 Apple devices. Their online purchase process is simple and efficient. I just wish their products weren't quite so expensive.
Apple are notorious for their very nice looking phones, they may be outdated technology wise, but they can pull off making old hardware still being relevant and looking very good!
Just purchased an iPhone 6+ a few weeks back, one of the best handsets I have ever used. The responsiveness of the screen, the usability, UI, apps, are all remarkable. I think it is safe to say that I have, & always will be an Apple customer.
Apple is an innovative company. They make some very visually appealing products that are relatively easy to use, especially compared to some competitors. I myself own a couple of Apple products. I've had an iMac for seven years now and it has been a very reliable machine. The only exception being the graphics card had to be replaced after five years of use at a cost of $285. I do not hold this against Apple though, as the computer was used for aggressive graphics applications. I've also owned and iPod touch for several years completely trouble-free. It was purchased refurbished and I was leery about this, however it has proven to be well worth its price. As much as I enjoy Apple products, I will say that I find them to be very overpriced. With their now being so many comparable products from other manufacturers for a fraction of the price, the Apple products are just not worth it. You're paying for the name and the snob appeal. Apple products are not about value. Look elsewhere for that.
I can call their help line any time and I always get a great person on the line that knows what I need and can help with any question or issue.
I use the Ipad and the service is just cool. Using the App store is great, and the new features and updates are all brought together. Editor's choice always changes with different app types. Love the Ipad mini! :)
Last month I had an incredible experience with the Apple Store. I was upgrading my daughter's iPhone, but before I'd even left the store I dropped it and dented the top corner, and the girl let me refund it and get a new one. AMAZING!
It would be nice if the site was more direct with less "eye appeal" you end up wandering around wondering why you came there. And why is everything SO BIG?
Nobody can explain his quality features. All features unlimited
Apple is my passion, I wish to work for them for free.
I was using samsung mobiles but after Apple I forgot to use any other mobile. Thanks
Apple products break to easily for me, the design of their phones and OS is very clean and fluid, unfortunately that's the only real benefit.
Answer: Is this a question or a problem.
Answer: Buy an iPad. I believe that is what you want as thats their only device that looks like a "tablet".
Answer: IPhone's are more reliable and they last longer (mainly because of the software, and the software updates). Moreover, Apple has better warranties, better customer service, and their product have a better resell value.
Answer: You have to a Mac computer to unlock it or go to a store where they unlock phones