B&H Photo Video has a rating of 4.58 stars from 3,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
Tip for consumers:
Usually its free 2 day shipping, a lens cleaning kit I just ordered did not qualify. I think this is the first order I've actually had to pay shipping on out of probably a dozen though so I would assume shipping is free generally. I have not worked with their customer service but I am confident they would handle anything properly. I would trust them with purchasing advice, for example people asking about the eclipse in the comments of the solar photography article got good advice.
Products used:
I have bought a tripod, multiple sd cards, a cfexpress type a card, a couple of camera lenses, HDDs and several camera accessories from B&H, all of which have been fantastic.
I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?
Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.
Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.
I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.
Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.
As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.
Tip for consumers:
B&H may not allow order placement during holidays
Products used:
Computers, computer components, computer accessories, tablets, professional audio equipment, printing supplies, security cameras, networking equipment,
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
Products used:
MacBook Pro
I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism
I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.
Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure
Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!
Products used:
Batteries for camcorders
I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business
The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.
I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!
Products used:
Samsung solid state drive
I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!
Thank you for your order and this feedback. We regret your dissatisfaction. A very brief conflict with Paypal has been resolved and you should not encounter a similar situation in the future. -- Henry Posner / B&H Photo-Video
B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.
The promise of instant tax rebate or 12 MO interest free financing with the Payboo card is bogus. They used to use a semi-reputable bank for the Payboo card but recently they switched to a scammy predatory creditor that uses archaic background and verification. Their application required a photo of my physical SS Card ( never encountered this ever) and they are so slow they take weeks to mail you requests. Their background checks have no security and request you send sensitive information via email attachments. Their reps on the phone are the worst. BH should remove Payboo from their site until they have a competent partner.
Dan: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to know more about your experience but from the information here I cannot ID you or any recent transaction. We have several thousand Payboo account owners and the majority are exceptionally satisfied with the application process and with how the card is administered. From https://upgradedpoints.com/credit-cards/comenity-bank-store-credit-cards/:
"Comenity Bank is a major credit card company that has 92 credit programs for many top U.S. retail stores, focusing heavily on store-branded credit cards. While Comenity Bank isn’t a household name like some other credit card companies, they have more than 50 million cardholders. Cards issued by Comenity Bank are generally easy to get approved for even if your credit score is lower than average. Easy approval can be attractive if you’re working on building or repairing your credit."
-- Henry Posner / B&H Photo-Video
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.
I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.
Products used:
memory card camera
Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.
I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.
I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.
B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.
B&H is great with their new products. I have spent thousands of dollars (as we photographers do) over the last few years at B&H. However, on this most recent purchase I opted to take advantage of a special financing with their Payboo card program ran through Comenity Bank. I ended up paying it off in full after three months because their system was always "down" for payments and charged you $50 late fees. Then their system was conveniently down once balance was paid in full and were unable to report payoff to bureaus. I do not know if this is an actual affiliation with B&H or this is who they choose to represent them. Either way I will take my business elsewhere while they use Comenity Capital for their in house financing.
Tip for consumers:
Do NOT use their in house financing
Products used:
Products were find
These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.
I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!
Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).
Products used:
hikvision video camera
I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.
Love BH. Customer since 1989. My go-to source. Highly recommended. Check out the PayBoo card option to never pay sales tax.
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Mark: Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we clearly say "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." We will make an exception and offer an even exchange if the computer is defective out-of-the-box.
Amazon's computer return policy is online at https://amzn.to/48m40B2. There they say, "...New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery." Remarkably similar to our policy. -- Henry Posner / B&H Photo-Video