Arangrant

I'm apprehensive booking flights thru third parties due to potential issues when something goes wrong with flights. However with Arangrant I was able to get immediate assistance in making changes to my reservation. Surprisingly pleased! I thought I would be on hold for hours and get charged extra fees.

Aqua helped me change my seat selection.l She is very pleasant and helpful and accomplished my request in a small amount of time. She offered to call me back while she arranged the change instead of hanging on hold. She called me back within 15 minutes and it was done. Thanks Aqua for your help.

You guys are crooks. I bought a business-class flight to Singapore, and you have me coach from Austin to LA?! It's completely nuts. I called in August, and you just blew me off, broke my spirit, and did nothing. Additionally, you change my flight every couple of days. It is nuts.

I still may cancel and simply buy a "real" ticket. I think it will be worth every penny.

Shaun Jordan
Booking ID A525D12

There were a lot of promises that were made but could not be kept because the decision was out of their hand. We reserved first or business-class seats through AG, but one of the airlines does not honor the purchase. Apparently, there is nothing I or the agent can do!

We have booked Qatar business class tickets to fly from US to South Africa in Dec. 2023, travelling in Oct. 2024. In Aug. 2024, Qatar flight schedules changes invalidated our original route, and it took 5-6 different calls with Arangrant to solve the situation (re-book the flights). The Arangrant people on the call were very friendly, trying to help, but the overall process (Arangrant-Airlines) is not efficient and it took a few weeks to solve our case. It was a happy ending, but quite stressful along the way as we were not assured that a positive outcome is inevitable. Refunding was not an option for us.

The person who assisted me understood my frustration and concern and immediately when to work to solve my concerns. I am a senior citizen - what you call a dinosaur when it come to doing things on the computer. Thank you so much for calming my nerves.

I called to make reservations to London and Sammy took the call. We booked the tickets on that call. He texted me back after the tickets were released and helped me reserve my seats. I had a similar experience with Brandon when I tried to book a trip earlier in the year.

Booked trip to Athens and Istanbul from Chicago with Nancy. Answered all my questions and we were able to get thing squared away very efficiently. This is my first experience with Arangrant and looking forward to "smooth sailing" on these flights.

They have changed my reservation w.in 24 hrs of booking/payment adding an x-tra leg, 6 more hrs of travel and a start of the trip that has cut my working day in half, then alleged that the reservation cannot be canceled. My reservation w. The airline had my contact email and phone number replaced w. Others. Totally illegal.

They reviewed my itinerary and found a cheaper option that was almost identical, forwarding it to me in an easy to open link. They then replied to all my questions in a time fashion. It was my first time using them and it was a good experience.

False promises when booked the ticket and paid 8% extra for travel cover which doesn't cover anything. I'm going to consumer court for this and also mention in my online review of such a bad experience.
The agent Zane gave me assurance that the insurance will cover any cancellation with 100% refund. Now he is not responding and put me in touch with customer service team who flatly refused the refund.
As a Family, We are frequent travelers and always use Skylux and Business Class for our travel. This was first time and I burnt my fingers with ARANGRANT.

Blake was able to find us a great price on our business class tickets. She listened to our requirements and she was able to find something for us that met those requirements. We've booked business class tickets with Arangrant for the past couple of years and they are our "go to" when booking airfare. Highly recommend.

After purchasing my tickets, I received at least 6 calls and emails from people asking me to change my flight to get a $50.00 discount. I chose my flight based on layover, aircraft, and airline. I had no desire to change my ticket and increase my layover time and location. Just leave me alone.

It took me a while to navigate the system to get to the "Schedule Change Department" which is what I needed (hence the four starts instead of five). Once I was there, Joshua who took care of me was extremely helpful.

Still don't have a result on change of flight spoke to airlines directly they said the change I selected was ok somehow when you send in change it's rejected if I have to go to airlines directly I don't need you

Our flight has changed (cancelled) and I cannot get ahold of anyone to rebook it. We have spent thousands of dollars and would expect the courtesy to return a request to rebook and or explain the flight options.

I recently had the pleasure of working with Sarah D for booking my business class flights, and I cannot recommend them highly enough! From start to finish, they went above and beyond to make the experience smooth, efficient, and stress-free.

Sarah D took the time to understand my travel preferences and budget, ensuring I got the best possible value. They were incredibly knowledgeable about various airlines and routes, presenting me with multiple options tailored to my schedule and preferences. I was impressed by how they managed to secure an amazing deal on a top airline, making the entire process seamless and enjoyable.

What truly stood out was Sarah D responsiveness and dedication. They were always available to answer my questions, address any concerns, and even check in after the trip to ensure everything went smoothly. Their attention to detail and commitment to client satisfaction are unmatched.

Thanks to Sarah D, my travel experience was not only comfortable but also incredibly efficient and enjoyable. If you're looking to book business class flights with ease and at the best value, I highly recommend reaching out to Sarah D. You won't be disappointed!

Lee was very diligent in finding me the best price for my trip to Greece. He worked late just to make sure we got our tickets and were set to go! Thank you Lee!

When our October 6 flight from Lisbon was cancelled we were unable to reach anyone at Arangrant to assist with rebooking on another flight. We were booked in business class on our canceled flight, but flew home in coach (we booked the flight). Ironically, the coach flight home cost almost the same amount as the reimbursement for our business class seats from Arangrant. The amount of the reimbursement did not seem appropriate based on the amount we paid for the seats originally. We also had to pay a "refund processing fee" of an additional $150 per passenger

I tried repeatedly to contact your 888 customer services line with no avail. I required help with the ticket within the first 24 hours of purchase. But could not reach anyone.

My flight doesn't pull up on the airlines website. Flights keep changing and Arangrant has to keep getting involved but things still are not correct. Very frustrating for a business class ticket.

Great help by Raun on looking for flight options. However - no savings from what could be booked online, directly on the airline's website. Prices almost exactly the same.

Customer service is poor. They don't listen to your concerns. They lie about a follow up when you want to change your travel dates, and are extremely rude.