Archives

I singed up for the free trial but could not access the site. When I contacted them to cancel, they responded that they had no registration for me, I must not have completed the registration. A month later they deducted $14.99 from my account which appeared as a payment to Dublin Archives. I emailed telling them to refund me and cancel registration and they replied saying they have no record of my email address and could I forward more details. I tried to ring the number they provided but it's incomplete or incorrect! When I contacted my bank I was told the only way I can stop them is by cancelling my debit card which I am doing asap. I was also advised that because I didn't receive a receipt I probably wont be able to get my money back. Total scam! Only gave them 1 star because I couldn't post without it.

I had an charge for automatic renewal on my credit card statement. I called the phone number and was told that they sent me an email confirmation that my account was going to be renewed. I told them that I did not receive the email. Automatically I am at fault? They said I should check the way my email is set up. Junk mail, etc. I have been in IT Tech Support for more than 20 years. I think I know how to check email. They never sent any confirmation and even if they did, they should be required to wait for my reply before charging me. I cancelled and will never use their services again. If you take my advice, neither will you.

Every resource that was free after I paid for a subscription is free on other sites. They state they have access to newspaper archives but what they don't say is that you must also pay newspapers.com to access them. A waste of time and money.

It's not bad enough that they fraudulently charge your credit card after promising that they won't and don't allow you to cancel after promising that they will. When you decide to try to use the site, since you were forced to pay for it, it is absolutely useless. These people couldn't find their own mother is she was living next door to them. It's a shame that sites like this don't get shut down!

This is an unscrupulous outfit. There is inadequate disclosure that one request for information will convert into a monthly charge on your credit card. I submitted cancellation requests twice and they were ignored. When my credit card number number changed, they were able to get the new number from VISA -- without my permission -- and continue the monthly charges. Both Archives.com and VISA have liability for this fraudulant operation.

I signed up for the 7-day free trial. When I clicked on the county and state record it stated in a bold font that $0.00 would be charged. After I submitted it, it changed to $49.90 would be charged. There was no phone # listed on the site. Through 'Contact Us' I immediately sent a request to cancel the order and cancel the free trial. A few days later the charge showed up on my credit card. I got their phone # from my credit card, but they refuse to remove the charge. I am going to pursue getting the charge removed but don't have a lot of hope based on other people's experience with this company.

I sent away for a certified copy of a divorce decree from the state of Arizona, and 4 weeks later received a copy of someone else's distribution of assets after death? I lm confused why their customer service refuses to respond.

I signed up for this for 1 month. I then cancelled. Yet... 6 months later they are still taking money out of my paypal account, even though my account says "No payment Methods are Available". If there are no payment methods on the account how can they still be taking money from me! Then I contact them and they claim they can't find my account even when I send them copies of the account, copies of their email receipt for payment (with transaction #) and copy of the page that says "no payment methods...". 4 months and I still can't get my money back. I finally had to cancel my paypal account to get these people to stop taking money from me. STAY AWAY FROM THIS SITE. The info on it is available on other sites. It is such a scam and impossible to cancel.

I went on for the seven day trial, decided immediately I wanted to cancel but wack hen I tried to find a place to cancel, there was none. Therefore I sent a message to customer support and got no answer. I have never received a registration notice or a cancellation notice, but I have now been billed for annual membership. When I went back on their site today to cancel again and complain, I received a message that the site is down.

Everything they offer you can get free somewhere else. If you have a public tree at Ancestry.com, Archives.com allows their subscribers free access to our information. If anyone is going to profit from my public tree it's going to be me. I'm deleting my trees.

This site is the worst. I was trying to remove my information from them like how spokeo and intelius have all your information under pipl dot com. All other websites remove your information without a problem, but archives dot com will not. I hate to get religious, but they are MORMON OWNED and affiliated with ancestors.com which is the same. I don't know how the BBB works, but they need to be reported. They refuse to take down my web information.

I decided after a couple of months that I no longer wanted them to bill through PayPal directly and removed PayPal as my billing option. I wanted to make the decision month to month whether to renew based on value. I assumed they would bill me. Instead, they continued to bill through PayPal - indicating that if I wanted to change billing, I had to cancel the contract. Repeated emails with customer "service" resulted in continued frustration. I ultimately cancelled the subscription - don't join in the first place!

This is a scam. I signed up for the free seven days. The next month I have two charges, one for $59.+ and one for 7.95, then another for 7.95. I called their number, no response. The only way to stop them is to cancel your credit card and have a new number re-issued. SCAM! I wish I had seen this site first! I thought this was connected to ancestry.com but it isn't!

I would like to rate as zero star. I applied death certificate there which is my biggest mistake ever. They took all of my money and returns nothing. I called them to follow my application and they LAUGHED at me as a looser. It is totally a SCARM and people please stay away from them.

Just realized, after looking at my banking statement closely, that this RIP OFF COMPANY had been debting my acct since last February. $7.95 a month and it's the principle of the matter. I didn't authorize this! Apparently in the small print. I called the company and got the scripted runaround from reps and supervisor. Do not give them your business!

Their 7 day free trial is simply a scheme to get your credit card number. They will charge you immediately anyways. The matches they provide on any search ("We found x vital records on y") turn out to be mostly links to other paysites or links to freely available information. I was lucky enough to use PayPal for the free trial registration (which I was unable to cancel with Archives.com), because I could just file a complaint with PayPal and they agreed it was a scam. Archives.com seems to pay some third party bloggers to refute the scam claim - do not fall for that, either. Archives.com has always been a scam, and needs to be shut down.

This is the worst site ever. Can't get anyone on phone. Can't sign in to "easily" cancel my subscription because the site doesn't recognize my email address and/or password, i went to reset but they are telling me my email address is invalid, it isthe only one I have. I have now been on hold for 10 minutes as i type this. I have a dispute in with paypal because i refuse to give them any more money, and the ONLY reason they got 3 months out of me is because they are impossible to get a hold of. Do not use this site.

Add us to list of the scammed. We already contacted the bank and they credited us the first time but they allowed them to continue to take out the same amount AGAIN this month. And adding to that, our bank is now refusing to help saying we should have contacted the company which everyone seems to agree is next to impossible. Is there anyone of legal authority that would be willing to take them out?

The first time I noticed charges from this website, I called to tell them I had never signed up with them. They assured me I was not in their database, and the charges could not be coming from them. The next time I called, it took about 45 minutes, but they finally found that someone else had signed up with my card number, but they would not tell me who. They said they protect their members. So if you are a thief, this is the site for you. And, they said they they would only credit me for one month's charge, but after some arguing, the gave me 5 months credit.

I too have been scammed by archives.com they have been charging me 19.95 per month as far back as my online bank statement gives out. I wonder if anyone knows if we have any legal recourse to prosecute these people

I never authorized this company to take money from my account month after month. I tried more than once to cancel them I had to jump thru so many hoops it was ridiculous still to no avail I finally had to close my account. Never again!

This site is a joke and a scam, and will not refund you your money for anything! I will never do business with such a joke as this site, and these people ever again! They claim to be legit, but I don't buy it, after they failed to properly and professionally do a search for me, and they claimed they were unable to find the info I had requested within the time frame their site had stated (It wasn't even 24 - 48 hours). They also took money out of my account without my permission, and I did not give them permission to renew my membership after my free trial, especially after they still have not refunded my money back for that "search" I had requested! This site is a scam!

They offer it to you from their site and you think that all you have to do is cancel your ancestry account and your good but you have to go to separate site to cancel. Sign you up from one but require you to logon to separate site to cancel. This company(s) just want you to signup and then forget you have an account so they can slip in on your credit card bill monthly and take your money.