ArchivesReviews 158

I thought I had gone through the Ohio state website to obtain my father's and mother's death certificates. I was asked for my bank card details for a 14 day free trail but would be charged for a moth's trail at $9.99 after a month. When I tried to access the website firstly it told me to sign in did not recognise my email and could not get a password change (didn't ask me for a password to begin with!). And the only way you can cancel the membership is to sign in or call Utah! Unfortunately I couldn't do that from my mobile phone in Scotland. So I have just called my bank and blocked any payment to archives.com. Angry. Frustrated. Time wasted. No further forward. Scammers? Feels like it to me

I have called and sent emails and called and cannot get anyone to talk to. They put you on perpetual hold and you cannot get any satisfaction. Archives billed me fraudulently! I don't know how they did it because I did not complete the form for the free trial but I ended up being charged $9.99. They feign ignorance all the while knowingly ripping off people probably by the thousands if not the millions. There is no end to their cheating ways! Do not be fooled! They will take your money fraudulently, whether you sign up or not!

I signed up for a free 14 day trial 8 days ago and cancelled today. The site is useless. I tested it with several names of people, both living and dead, who I know are on record in the U.S. and out of 7 or 8, I got one actual result. Also, if you do see something you want to check into, you have to open new accounts to view anything. It's such a scam! Now, when I went to cancel my account, it shows I signed up for a $9.99 monthly membership with a free 14 day trial. They better not try to charge me ANYTHING! Please tell everyone you know to avoid this scam site!

I signed up for a free 7 day trial with archive.com. I wasn't all that impressed with the results, but decided to give it a try a bit longer figuring it might be useful the further I got into my family history. About six months later I realized I had forgot to cancel and they were still billing me every month. Completely my fault and so I took care of it. I thought anyway. Got a confirmation email after I canceled and figured everything was fine.

I am the only one with access to my debit card and I admit I don't check the statements frequently. So today when I got online to take a look I realized they had been billing me this entire time. I called the number and was on hold for over 10 minutes. When I finally got someone, she acted like I was a complete idiot. She was rude and pretty much immediately went on the defense saying that it was my fault for not checking my bank statements regularly! (I got the feeling that this isn't the first time they have had this complaint, as she got defensive before she even took a look at my account.)

I gave her my email so she could check the account and she found where the account had been canceled. Yet instead of apologizing and agreeing to refund the money, she told me that the most she could do was refund the past three months, as it was against company policy to do more than that.

I asked her how she can justify that when it was obvious that the account had been canceled and they were basically stealing money from me.

Her reply "There is no way for us to know that you are still being billed as we don't have access to your bank statements. Had you checked your statements and brought it to our attention this all could have been avoided."

I did agree to the refund for three months, but I do not intend to let this go. This website is nothing but a scam and they should be shut down! There is no telling how many other people they have done this too. For me I'm currently out around $80 for an account that I never got one single record from and that I made sure to cancel.

Also want to point out that removing your debit/credit card information from your archives account does nothing! They have that information and will continue billing you even with the information removed.

Avoid this website https://www.archives.com/au I signed up for a free trial (14 day) Cancelled after 3 days as it was absolutely useless. They charged my credit card $14.99. The following month I was charged again even though I contacted the admin and requested my account be cancelled. I disputed the transactions on my credit card how ever the bank was unable to stop the debit each month. After 4 months I was advised to cancel my credit card as it was the only way to stop archives from charging my account each month. What a waste of money. Please do not sign up to this web site.

I signed up for the "free 10 day trial" Within 10 minutes I realized that I could not find even the simplest most recent records. I cancelled the account. We'll see if I get charged. I emailed them on how to delete my account and here is there answer:
Thank you for contacting Archives.com in regard to deleting your account.

"We apologize for any confusion or frustration in this matter. For auditing and accounting purposes, we are unable to delete accounts from our systems."

They're site is not helpful and I suspect I will have to fight not to get charged for multiple months... STAY AWAY!

This is the worst site ever. Can't get anyone on phone. Can't sign in to "easily" cancel my subscription because the site doesn't recognize my email address and/or password, i went to reset but they are telling me my email address is invalid, it isthe only one I have. I have now been on hold for 10 minutes as i type this. I have a dispute in with paypal because i refuse to give them any more money, and the ONLY reason they got 3 months out of me is because they are impossible to get a hold of. Do not use this site.