• Maple Leaf

Maple Leaf

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Overview

Maple Leaf has a rating of 2.8 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Maple Leaf ranks 7th among Home Appliances sites.

  • Service
    74
  • Value
    73
  • Shipping
    68
  • Returns
    69
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
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1
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How would you rate Maple Leaf?
Top Positive Review

“Dryer Repair”

Marry J.
3/10/21

Friendly and experienced service tech was very easy to deal with. Arrived on time as promised, completed repair of my dryer quickly. Would definitely recommend your company to friends family. Thank you!

Top Critical Review

“Buyer Beware is All I Can Say”

Melanie A.
3/6/24

We called this company for a stove repair. Firstly, the repairman seemed absolutely joyful that I needed a repair. He laughingly said "Oh oh, you're not going to be happy" in a sing-song happy voice. He then quoted me $1800 "but that includes labour," for one part, and $520 for another. He said "the estimate is good for one week." And THEN, this Maple Leaf guy has the GALL to put a tip function up on the screen for being at my house for less than 10 mins. SO, I called another repair company, and this company guy said that he does not know where Maple Leaf got those part prices. He said that the first part, the $1800 one, is worth only $400.00! And he said he will replace the $520 part for me for free. NEVER, EVER, EVER will I call Maple Leaf again. Buyer beware; do your homework before you pay anyone these days.

Reviews (85)

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maple leaf (38)
Thumbnail of user melaniea398
Canada
1 review
0 helpful votes
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March 6th, 2024

We called this company for a stove repair. Firstly, the repairman seemed absolutely joyful that I needed a repair. He laughingly said "Oh oh, you're not going to be happy" in a sing-song happy voice. He then quoted me $1800 "but that includes labour," for one part, and $520 for another. He said "the estimate is good for one week." And THEN, this Maple Leaf guy has the GALL to put a tip function up on the screen for being at my house for less than 10 mins. SO, I called another repair company, and this company guy said that he does not know where Maple Leaf got those part prices. He said that the first part, the $1800 one, is worth only $400.00! And he said he will replace the $520 part for me for free. NEVER, EVER, EVER will I call Maple Leaf again. Buyer beware; do your homework before you pay anyone these days.

Products used:
Nothing, we did not buy from this company

Service
Value
Thumbnail of user marryj33
Canada
1 review
0 helpful votes
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March 10th, 2021

Friendly and experienced service tech was very easy to deal with.
Arrived on time as promised, completed repair of my dryer quickly. Would definitely recommend your company to friends family.
Thank you!

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes. Maple Leaf Appliance Repair team.

Thumbnail of user hughf42
Canada
1 review
3 helpful votes
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August 24th, 2018

A-Repair Maple Leaf Appliance Repair is not a company that I'd ever call again. A $285 flat rate to fix anything is outrageous. My dentist doesn't charge that much. They promise same-day service, which doesn't happen and then they wait until they are in your house to drop the $285, plus tax, plus parts bomb on you. I paid the $100 for showing up and then said "adios." These guys run under two differently named web sites, so if they don't get you with one, they've got a good chance at getting you with the other one. Their review on their own site are loaded with "anonymous" five-star notes. Every other site shows more in the one-star category.

Thumbnail of user woopec
Canada
1 review
0 helpful votes
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November 1st, 2021

Our fridge stopped pushing cold air. Murat came out and charged a reasonable service fee and repaired the starter. Other companies we called said all was lost - buy a new fridge. Murat prolonged that hefty purchase. Excellent customer communication. Answers questions and provides solid advice. It's rare you have someone that seems trustworthy.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. Maple Leaf Appliance Repair

Thumbnail of user linap43
Canada
1 review
0 helpful votes
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October 15th, 2021

Just used them for the first time and had a flawless experience. It's not easy to find a repair company that works on Bosch appliances but they do, sent out Murat who did an excellent job. He was extremely knowledgeable about all appliances, easy to work with. It's no problem to schedule an appointment, you get a call when they're on their way. No issues, it seems like they appreciate their customers, highly recommend.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Thumbnail of user sergm7
Canada
1 review
0 helpful votes
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November 26th, 2021

Esther came today to fix our oven which was taking hours to heat up. He arrived a few minutes early which was great for me as I had requested it to make it to work on time. His professionalism is unmatched! He fixed the problem in under 30 minutes and our oven now is working like it's brand new. He also did a beautiful job cleaning it. We are very grateful and will definitely hire him again for all of our appliances. Esther is a very kind guy and chatting with him while he worked was an added bonus. Thanks so much!

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes. Maple Leaf Appliance Repair team.

Thumbnail of user kyleb544
Canada
1 review
0 helpful votes
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November 14th, 2021

My oven flame stopped coming on and I reached out to Maple Leaf Appliance Repair for help. Repairman was the nicest person to work with and was extremely courteous inside my house. He took great care not to damage anything as some technicians can be reckless but he was very delicate and helped me resolve my issue. I recommend and endorse this company if you have issues with your appliances.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Thumbnail of user adams1640
Canada
1 review
0 helpful votes
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March 14th, 2022

During the phone call the specialist clarified the model of my washing machine and prudently took some spare parts for it. It so happened that he repaired my washing machine in 2 hours. I will highly recommend maple leaf as they have the most kind and friendly handymen who are equally skilled. Thanks

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Thumbnail of user tonig321
Canada
1 review
0 helpful votes
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November 30th, 2021

I've used Maple Leaf Appliance Repair on two separate occasions, once to hook up a gas stove and again to fix a broken refrigerator. Both times the work was done in a timely manner and the prices were fair. Highly recommend!

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Thumbnail of user georgea924
Canada
1 review
0 helpful votes
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October 17th, 2021

I initially emailed the Maple Leaf Appliance Repair company to explain the issue but never received any response. I then called the number and scheduled an appointment. The guys 2 showed up on time as discussed diagnosed the problem with the dryer being the broken belt, worked on the unit and they say they serviced it as well. They were in the house about a half hour were efficient and pleasant and charged me $260. I paid cash and was given a slight discount. All in all they were prompt, reliable and nice to deal with
Would recommend them again

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Thumbnail of user maryc3067
Canada
1 review
0 helpful votes
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October 20th, 2021

Maple Leaf Appliance Repair repaired both my stove and refrigerator when I moved into a new apartment. They even cleaned my stove and the area in back of the stove. Their work was excellent and their prices are reasonable. The only problem is that it can take a long time for parts to arrive.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you very much for your positive feedback. Customer satisfaction is extremely important to us and we are glad we could live up to your expectations. Please contact us anytime you might need our help and we would be more than happy to assist! Thank you again, Maple Leaf Appliance Repair Team

Thumbnail of user ronaldt435
Canada
1 review
1 helpful vote
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April 12th, 2022

Booked for an appointment for Monday. 4-8.730 no show. Phoned got no answer. Requested booking for next day. Same time. Phoned to confirm that we had an appointment. 4-8.550 no show. Phoned. Sorry your appointment is tomorrow. Pardon me. We got an confirmed email and live an hour from work. Took half day off work. So no one will come today. Stay away. Does not appear to be local. Own a service and retail company. Stay away

Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Hi Ronald,

My name is Vlad and I am the owner of Maple Leaf Appliance Repair.
I saw your review and wanted to follow up with you personally.
First, I apologize for the bad experience you had, Indy is a new technician with us and still not experienced enough, I will make sure he is getting followed up in regards to this.
Running a business in today’s environment is challenging especially when you are providing a service that relies heavily on staff

This is not an excuse and I take full responsibility and would like to once again apologize for this inconvenience. We work effortlessly to provide an excellent service, but unfortunately we make mistakes as we are not perfect. We value the time of our customers and respect their schedule and I would like to offer you a free of charge service call to try and compensate for this bad experience.

Please contact me directly at info@mlappliancerepair.ca

Thank you for your patience and understanding.
Best regards,
Vlad

Thumbnail of user jonhh3
Canada
1 review
0 helpful votes
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March 20th, 2022

When my oven started burning my food I had no idea what to do. I watched youtube tutorials to fix it but then gave up after a day. Calling maple leaf was the most sensible decision I ever made. Calvin fixed the oven in no time. Such a professional.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We're happy you had a great experience with us! Thanks for your trust, we're thankful for amazing customers like you. Maple Leaf Team.

Thumbnail of user richardr2401
Canada
1 review
0 helpful votes
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November 6th, 2021

Super excellent experience! They sent someone out the same day when my subzero fridge stopped maintaining the temperature reliably, and the person came on time, with a call half an hour ahead of time, and diagnosed the issue and changed the part in the same visit! My fridge is working perfectly now. 10/10 experience, I would highly recommend to anyone!

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes, Maple Leaf Appliance Repair team.

Thumbnail of user owens117
Canada
1 review
0 helpful votes
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November 8th, 2021

These guys were so professional from the time I spoke to them on phone to the time they showed up the same day. Mike had the courtesy to give me a heads up that he was held back with an appointment and was going to be a few minutes late. Very impressed! Yury the technician was utmost professional and kind too. Very hard to find these days. I'm so glad I found this company and would recommend this to everyone I know!

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Thumbnail of user tonyp663
Canada
1 review
0 helpful votes
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September 29th, 2021

Arrived as scheduled. Worked on replacing fridge freezer drain cleaning and thermostat replacement. Market comparable on price of labor. Service people were very helpful, professional and friendly.
Cost of parts is on high side.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We are incredibly grateful that you took the time out to share your feedback with Maple Leaf Appliance Repair. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to serving you again soon. Best, Maple Leaf Appliance Repair

Thumbnail of user nicka559
Canada
1 review
0 helpful votes
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March 29th, 2022

Cornel came within a few hours of my call and figured out the issue right away. Some spare parts were needed to fix my oven. Thankfully, he had those in his toolbox. Great experience. Highly recommended.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you for the 5-stars! Hope to see you again soon!

Thumbnail of user igorv37
Canada
1 review
0 helpful votes
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October 6th, 2021

The repairman managed to find the only dryer-timer for my model in town, and had my dryer up and running the day after his initial inspection. It wasn't cheap, but it's true - older appliances were built to last much longer than many newer ones. Would recommend Maple Leaf Appliance Repair.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Thumbnail of user kellyk181
California
1 review
2 helpful votes
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July 24th, 2018

Don't waste your time. Googled appliance repair and came to their site which advertised same day repair of all appliance brands. Called and spoke to them advising we needed this done quickly for a tenant. Receptionist said they could do that evening or the next morning and she'd call me back after speaking to the tech. No call. I called back in the afternoon and no answer. Left a voicemail and it's now 24 hours later and still no return call. So we wasted a day of our tenant's fridge being out of service due to calling on this company. I would avoid at all costs as very unprofessional company.

Thumbnail of user maxw166
Canada
1 review
0 helpful votes
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November 4th, 2021

My oven stopped working a few days ago so I called this place based on quality of reviews. I first spoke with Yuriy and he was very courteous and asked me to text him additional info (model number, etc.). We made an apt for a few days later and he showed up exactly on time. He was very nice in person and thought to bring the potential replacement component (control board fuse) with him. Summary is he had it fixed in 15 minutes. Would recommend and use this service again.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

We're happy you had a great experience with us! Thanks for your trust, we're thankful for amazing customers like you. Maple Leaf Team.

Thumbnail of user georgem1989
Canada
1 review
1 helpful vote
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January 28th, 2022

I phoned for service on an electric stove that wasn't working. The repairman provided excellent customer service and a very thorough evaluation of my appliance. We had a bump in the road getting the appointment set up, but I'm glad it worked out. The repairman apologized for the mis-connect and said "Customer service is what sets me apart" and I believe him. I'll definitely contact him again, and would recommend Maple Leaf Appliance Repair to friends.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you so much for this great 5-star review. We really appreciate your input and helping to share the word about Maple Leaf Appliance Repair.

Thumbnail of user friedmanm1
Canada
1 review
0 helpful votes
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January 16th, 2022

These guys were so professional from the time I spoke to them on phone to the time they showed up the same day. Mike had the courtesy to give me a heads up that he was held back with an appointment and was going to be a few minutes late. Very impressed! Yury the technician was utmost professional and kind too. Very hard to find these days.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Thumbnail of user byrdw11
Canada
1 review
0 helpful votes
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June 13th, 2022

I run a small commercial kitchen. Imagine having a broken oven on a friday night. I was so stressed and decided to call maple leaf. They sent 2 guys who literally turned out to be highly skilled. On saturday morning my oven was up and running.

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Thumbnail of user jonhb3
Canada
1 review
0 helpful votes
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January 13th, 2022

Thanks for my dryer repair! Repairman came the same day I called the company. He was COVID prepared with mask and gloves. He determined that thermostat needs to be replaced and he fixed it next day after part delivery. The item took a long time to arrive and was a bit pricey. Highly recommended!

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Thumbnail of user unhappyc681
Canada
1 review
1 helpful vote
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March 16th, 2022

We have an oven that's discontinued, and the manufacturer was out of the North American market. Given that parts were most likely not available, I told the representative that we only wanted to have a repairman come of parts are available.

We were assured that if the repair couldn't complete, we wouldn't be charged.

The repairman came in, eyeballed, and said the temperature control was broken. Then he told us parts were not available and that "it's not his problem". Charged us $130, against the guarantee we were offered over the phone/website.

Service was unprofessional. Will definitely not use this company again.

Tip for consumers:
Avoid at all cost.

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Thumbnail of user vladislavb21
Vlad B. – Maple Leaf Rep

Hi,

My name is Vlad and I am the owner of Maple Leaf Appliance Repair. I wanted to follow up personally and apologize for the bad service you have experienced. We work very hard to provide the very best service in the industry, but unfortunately running a business in today’s environment is challenging especially when you are providing a service that relies heavily on staff. Sasha is a new technician with us and still not familiar enough with all our procedures and demands for a quality service. I will make sure he is getting followed up in regards to this service call.
I once again apologize, this is not something that was supposed to happen. Please allow me to offer you a full refund as a compensation for this negative experience.
You can contact me directly at info@mlappliancerepair.ca

Best regards,
Vlad

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From the business

We repair all brands of household appliances in greater Vancouver. With over 15 years of combined experience. Call us now!

Business History

"Since 2015 Maple Leaf Appliance Repair has delivered high quality appliance repair and maintenance services across Alberta and BC. Our repair technicians specialize in repairing all makes and models of residential and commercial appliances including dishwashers, refrigerators, ovens, stoves, ranges, washers and dryers."

Company Representative

Thumbnail of user vladislavb21
Vlad B.

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