• Armstrong Steel

Armstrong Steel

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Overview

Armstrong Steel has a rating of 4.1 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Armstrong Steel most frequently mention customer service, metal building, and jim christopherson. Armstrong Steel ranks 3rd among Building Construction sites.

  • Service
    47
  • Value
    41
  • Shipping
    18
  • Returns
    14
  • Quality
    26
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
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How would you rate Armstrong Steel?
Top Positive Review

“Couldn't be more pleased.”

James J.
5/24/24

We put up an Armstrong building for a client and couldn't say enough about the quality of the building. Everything arrived on time and was clearly labeled. We haven't built a steel kit like this before, but we had zero issues with the assembly. Would recommend Armstrong to anyone

Top Critical Review

“Stay away from these JERKS”

Antonio E.
4/11/12

Stay away from these JERKS. This web site ropes you in to thinking you enter your building information and you will get a quote. Not so. They collect your personal information and then have sales people call you at all hours. The truly sad part is they will call you and ask for your building information again. Then they act like there is a big sale going on, so they have to call you back. Basically, they call just to annoy, because they don't even have the quote when they call you. Then on top of this they are just plain RUDE! They called me at my job and wasted my time and were rude because I did not have time to give them all the information that I had already entered on the web site again. I need a building, but based on this experience alone I would never do business with this company.

Reviews (153)

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Reviews that mention popular keywords

armstrong steel (61) steel building (37)
Thumbnail of user jjordan5070
Colorado
1 review
0 helpful votes
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May 24th, 2024

We put up an Armstrong building for a client and couldn't say enough about the quality of the building. Everything arrived on time and was clearly labeled. We haven't built a steel kit like this before, but we had zero issues with the assembly. Would recommend Armstrong to anyone

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Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

We’re glad to hear that you had a great experience working with our company, James! We believe the right building can be life-changing and are committed to providing quality steel buildings at competitive prices.

Best,
The Armstrong Steel Team

Thumbnail of user ryanmccannon112
Arizona
1 review
0 helpful votes
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May 22nd, 2024

Strongly recommend using Armstrong steel if you are purchasing a metal building. I contacted several steel building companies while in search of a building for my barndominum. Armstrong had the best customer service, the building looked excellent, went together great and if there were any issues along the way Armstrong quickly took care of them.

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Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Ryan, we’re thrilled to learn your steel building has exceeded your expectations. Stories like yours keep us committed to our mission of providing the best steel buildings in the industry to suit the needs of contractors, builders, and do-it-yourselfers.

Best,
The Armstrong Steel Team

Thumbnail of user lauriev88
Arizona
2 reviews
0 helpful votes
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August 2nd, 2021

The same day that I inquired about a building project I received a call back. I was nervous at first because I thought my questions might be stupid. However, Conner Donahue made me feel very comfortable and we were able to start planning what I needed to do so they can move forward on the project. Connor was very knowledgeable about every step of the way including the prep of a site. I'm very excited to work with this company on my new project. Below is my old building, I plan to add a Mother in law cottage to the Existing structure.

Thumbnail of user todda22
New York
1 review
3 helpful votes
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May 23rd, 2016
Verified purchase

I would recommend Armstrong Steel to anyone. My entire process was smooth from beginning to end. Any time myself or the builders had questions, they were answered right away. I truly love my new expansion for work out space! Thank you Armstrong!

Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Thank you Todd! We appreciate the positive review. Please let us know if we can assist you in the future!

Thumbnail of user ronw61
Georgia
1 review
3 helpful votes
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March 28th, 2016
Verified purchase

This was my first time buying a steel building, and it was painfully obvious I needed one. I was in dire need of some extra space for all my tools, lawn mowers and all of the other little trinkets I have hanging around. I love my Armstrong Steel garage, from the inside out! The building went so up easily and has no leaks, strong walls and a sturdy roof. Needless to say, Im impressed. Im thankful we havent had a tornado in years, but if we do, Im confident my building will stand up strong, unlike the stick built buildings around me. Thank you Armstrong!

Thumbnail of user dougf115
Colorado
1 review
0 helpful votes
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November 22nd, 2019

Tom Krause helped us through the process of design and purchase of our new steel building. He is very knowledgeable and attentive to us during this project and we appreciate that. Thank you.
R & K Glass Inc.

Thumbnail of user kristophern6
Colorado
1 review
0 helpful votes
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October 19th, 2021

Connor Donahue has been the best man to work with he's quick and efficient and won't turn down putting in the effort to assist you on any type of projects you're doing 10/10 would go to Armstrong steel for any building needs

Tip for consumers:
Very helpful and fast always get in contact quickly and when you ask to see things they’re on it

Products used:
Bardominiums

Service
Value
Thumbnail of user scotte40
New Hampshire
1 review
2 helpful votes
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May 28th, 2016
Verified purchase

I love working on cars and small engines, so much so that people from all over town actually come to visit me and ask if Ill work on their engines. Ive become the unofficial town mechanic! Of course, whats a mechanic without a place to work? I called Armstrong and got a workshop even a professional grease monkey would appreciate. I was able to put a car lift in the building to broaden my abilities, too. Everyone always compliments me on how the garage is so spacious. I absolutely love it.

Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Thank you so much for the positive review Scott. We're so glad you love your shop!

Thumbnail of user russellg129
Nevada
2 reviews
0 helpful votes
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September 1st, 2020

When looking for prices and companies for my purchase of a steel building, I ran across some rude, and obnoxious people, until dealing with Dani at Armstrong steel. She listens and works for you on the everything you are trying to achieve. Was not the lowest price but happy to spend more knowing I am taken care of.

Thumbnail of user marks1809
California
1 review
0 helpful votes
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October 30th, 2019

So far so good! The designers and engineers at Armstrong Steel have worked tirelessly, through many iterations to arrive at a final design that addresses both my aesthetic and budget requirements. Thanks in particular to the CEO and Plant Manager who have taken an individual interest in my project, providing creative and clever solutions when needed. So far, they have been a pleasure to work with, and I will be sure to update my testimonial as the project proceeds through permits, delivery and assembly.

Thumbnail of user kellih149
Colorado
1 review
0 helpful votes
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March 10th, 2022

I have been working with Chris at Armstrong Steel for a couple months now. We are just starting our process and he has been patient with me since day 1. Along with his patience he has always responded to me promptly and with all the information I inquire about and then some! We haven't even began our building process and he has earned us as a lifelong client. I am excited to see how the rest of the process unfolds for us working with Chris and Armstrong Steel.

Products used:
Large Steel building

Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Kelli, thank you for the positive feedback! We’re extremely happy to hear you had a positive experience with Chris. Our passionate, hard-working team is committed to exceeding our clients' expectations by providing a wealth of helpful information and providing personal, specialized knowledge and support.

Best,
The Armstrong Steel Team

Thumbnail of user rgilroy
California
1 review
0 helpful votes
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December 6th, 2023

Working with Armstrong has been a wonderful experience. I just past the design phase working with Breanna Ibanez my project manager who has walked me through each step. We made a few design modifications which dialed in my building requirements. Can't wait to see the product onsite and built. Blueprint and logistics are up next then to fabrication. I expected the remaining steps to be just as smooth.

Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Thank you so much for the kind words, RG; we'll pass them along to Breanna! At Armstrong Steel, we take great pride in providing exceptional customer service and look forward to serving you in the future.

Best,
The Armstrong Steel Team

Thumbnail of user davidl3619
Florida
2 reviews
0 helpful votes
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August 26th, 2021

I spoke to Ben Buchholz about purchasing an Armstrong metal building. He was very knowledgeable and helped guide me though the initial design phase asking questions to make sure we included everything I needed for a complete estimate.
Very professional and courteous. I will ask for him in the next phase of the metal building design.
Thank you Ben!
David Long

Service
Value
Thumbnail of user russh230
New York
1 review
0 helpful votes
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October 17th, 2021

Garrett Talavera was very helpful in providing the information we needed to make a decision on our building project. While we did not end up using Armstrong for this project, his attention and assistance means we will definitely contact him with the next one.

Service
Thumbnail of user trishar22
South Carolina
1 review
0 helpful votes
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October 31st, 2019

I am in the planning stages of building a childrens recreation facility. Jim Christopherson is my go-to guy. He has been kind, courteous, very helpful and informative strealining and making the customization process easy. He has been asking questions to make sure we dont forget important elements, but not paying for more than what we need. I look forward to continuing this process with Jim and Armstrong Steel.

Thumbnail of user ronaldd23
West Virginia
1 review
2 helpful votes
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May 21st, 2016
Verified purchase

Our business, Sibley Energy, has grown so much over the years, and we needed to expand into a larger warehouse. I started to search online for the perfect office space for our business needs. I found Armstrong Steels website and the search stopped right there. I couldn't get over the guy's voice on the answering machine when you call in! Its so neat, and sounds like Sam Elliot. Plus, I felt like my options were endless and I was able to fully customize our new office building. Were so glad we decided to buy a steel building. The engineering process was pretty painless too. Armstrongs in­house team really made it easy. When the building delivered, all the parts arrived on time and the building went up exactly how I dreamed it would. All of us here at Sibley Energy love our Armstrong Steel warehouse!

Thumbnail of user mikel1110
Florida
1 review
0 helpful votes
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April 27th, 2020

I have been working with Jim Christopherson for about 10 months now. He has bent over backwards to get my business. As a result of Armstrong steel not having an erection Company to send me to, I have continued to look for company to do my erection. Making a long story short, I found a company that does both. I gave a deposit. They have been dragging this on, passing the buck from one CEO to the other. I called Jim. He offered me a deal that is hard to refuse, but I would never get my deposit back and its not peanuts. At this point I'm not sure what's going to happen. The fact of the matter is Jim is, without doubt the best person I have worked with for any deal, ever. He's determined to get you he best deal he can to get your business.

Thumbnail of user antonioe
Texas
1 review
48 helpful votes
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April 11th, 2012

Stay away from these JERKS. This web site ropes you in to thinking you enter your building information and you will get a quote. Not so. They collect your personal information and then have sales people call you at all hours. The truly sad part is they will call you and ask for your building information again. Then they act like there is a big sale going on, so they have to call you back. Basically, they call just to annoy, because they don't even have the quote when they call you. Then on top of this they are just plain RUDE! They called me at my job and wasted my time and were rude because I did not have time to give them all the information that I had already entered on the web site again. I need a building, but based on this experience alone I would never do business with this company.

Thumbnail of user johns10263
Washington
0 reviews
11 helpful votes
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January 11th, 2022

Armstrong is a scam. They will take your money and wait until you forfeit the deposit. Youll never get your drawings or structure. Once they get your deposit, nothing but crickets and when you had enough, they will offer to expedite your order but ask you to sign a gag contract and they sign it AFTER you do which means it will be edited to suit their needs. They can't change your position in line nor do they intend to.
They hide things in the contracts they provide, they won't provide dates, confirmed prices, everything is subject to change at their whim and they want you to believe there's nothing you can do about it. They have ruined hundreds of lives by trapping them in their scheme.
They also tell you theres a discount or you can be expedited if you leave a good review. If youve been scammed, please reach out to the groups out there who are trying to make this unethical business practice stop.

Tip for consumers:
Armstrong steel buildings is a scam.

Products used:
Bought a large shop, once deposit was secured early last year they say "its out of our control" until you start demanding a refund. Then they will send you a gag contract under the guise that youll get your papers. In reality, they already have your papers, they want you to forfeit the deposit so they wont have to provide anything.

Thumbnail of user colterw5
Wyoming
1 review
0 helpful votes
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June 8th, 2023

This is by far the worst business I have ever dealt with. They will take your money and never actually do what they said. Then contact you a year later trying to scam you out if more money.

Tip for consumers:
Absolutely horrible. They employees here should be ashamed of themselves. Completely illegal what this company does.

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Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Colter,

At Armstrong Steel, reviews are very important to us; each one is carefully considered and contributes directly to our efforts to improve the way we do business. We are very sorry that you have not received the experience we strive to deliver. We would welcome the opportunity to learn more about your experience and help if we possibly can. Please feel free to email us at ClientAdvocate@armstrongsteel.com or call us at 1-800-345-4610 during our normal business hours.

Best,
The Armstrong Steel Team

Thumbnail of user philipw299
Idaho
1 review
6 helpful votes
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August 7th, 2021

We ordered 3 buildings from Armstrong, during the selling process they promised engineering in 2-4 weeks and the building delivery in 8 weeks. AFTER they received our deposit they told us the engineering would be 8-10 weeks, its now MORE than 12 weeks and they have no promised date for completion of the engineering. In addition they told us that IF we paid an additional 20-25% we might get the design engineering done in 6 more weeks, with no promise of delivery time. They also said there is NO possibility for refund of the money we paid them. THIS is a warning to everyone STAY CLEAR OF THEM! You might loose your money!

Tip for consumers:
DONT ORDER FROM THEM!!

Products used:
None, because they still have not provided what we paid for

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Value
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Thumbnail of user michaelr3616
California
1 review
9 helpful votes
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August 9th, 2021

A class action suit is being filed against this company as 36 b other victims have paid a deposit and received nothing but excuses. No plans. No Steel but many excuses., Avoid this company.

Tip for consumers:
avoid Armstrong at all costs

Products used:
none . I and at least 36 other people purchased a steel building and paid a deposit and received NOTHING . Avoid this company.

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Thumbnail of user jenicaa5
Kentucky
1 review
12 helpful votes
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March 5th, 2022

My husband and I signed a contract for a 30' x 80' metal building. We put +$15k for the deposit back in March 2021. Armstrong goes MIA for NINE MONTHS until November 2021 when we receive our preliminary drawings. We were verbally told we would get our building the first of the new year. Negative. The only thing we received at the new year was an additional +$52k in miscellaneous material price increases. A building we signed for at $40k is now over $90k and still no delivery date. It's been OVER A YEAR and still no resolution.

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Thumbnail of user michelecsensing
Colorado
1 review
0 helpful votes
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January 21st, 2024

DO NOT BUY from Armstrong Steel
I believe that Armstrong Steel is using unfair and deceptive business practices. They misrepresented that my $6524,00 deposit was required to "lock in" a price and then falsely blamed me for delays as an excuse to deny me the $5219.10 "rebate" agreed upon in the original contract. They claimed I didn't sign a final design agreement on time that they had never sent me!
There are so many reviews online about others with similar experiences. A news feature regarding legal action against Armstrong Steel https://www.denver7.com/news/contact-denver7/englewood-based-armstrong-steel-faces-class-action-lawsuit
Alleges there are more than 100 class members, and the amount in controversy exceeds $5,000,000. Another news article https://www.msn.com/en-us/money/markets/summerville-couple-blames-colorado-steel-company-for-dream-house-disaster/ar-AA1bpUKE
Also www.denver7.com/news/investigations/send-this-lie-to-the-news-armstrong-steel-customers-offered-refunds-with-unusual-condition
And a Facebook page Armstrong Steel Buildings Victim group has 154 members. My experience with Armstrong Steel is not unique.
Armstrong Steel employees refuse to take responsibility for their breach of contract and delay issues but have no problem refusing to refund your deposit when you do not agree to pay more than the original contract price. Be aware their terms of agreement on the website states: " You, the consumer, forfeit all rights to go to court to defend or assert your rights. The consumer also forfeits all rights to bring class actions against Armstrong Steel. By using the goods or services provided by Armstrong Steel, you give consent to these restrictions." What type of business demands customer forfeit their rights? A dishonest one...

Tip for consumers:
Do not buy from Armstrong Steel!!!

Products used:
None nut they refuse to refund my deposit

Service
Value
Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Michele,

We appreciate your feedback and would like to provide some clarification. The purchase order you signed clearly states that payments are considered non-refundable in return for the personalized, engineered drawings provided to you.

You purchased your building on 6/17/2022 with the understanding that you would need to finalize your design to be submitted for fabrication within 30 days. Instead, you did not do so until August 14, which was well outside the contracted time period, resulting in the loss of your rebate. Despite our attempts to find a resolution and offer the rebate back, you refused to move forward with the project.

We sincerely apologize for your negative experience, and we do appreciate you taking the time to post your concerns. We strive to work collaboratively with our customers, and our team remains committed to helping provide you with the building you ordered and agreed to. If you wish to discuss this matter further, please feel free to reach out to us via email at ClientAdvocate@armstrongsteel.com or by calling us at 1-800-345-4610 during our regular business hours.

Best,
The Armstrong Steel Team

Thumbnail of user brooster1973
North Carolina
1 review
0 helpful votes
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June 6th, 2023

I ordered my "dream" shop upon retiring in July of 2021, put down my $9K deposit and was told my the salesman that I could expect delivery first of the year 2022. I contacted my "project manager" numerous times during '22 only to be told "a couple more months", so after a couple of complaints to the BBB I finally received drawings in the late fall. I submitted my drawings to the permitting department for approval and had to pay all fees AGAIN because it had been over a year. The plans as submitted to me could not be approved, there were no footing details, no slab details, and no details as to how the shop was to attached to my home. I contacted Armstrong and was told everything they needed was on page 2, permitting checked the drawings again and same results. Contacted Armstrong again and this time was told that they did not supply these details and that I would have to hire an outside engineer to supply these details. Why was I not told this the first time or early on in this process? I am sure that they have some satisfied customers but again they aren't what they seem! Check Facebook victims group, over 135 members! Can't add pictures because there's nothing to show! I'm just glad I didn't do the excavation on my property preparing for the building!

Tip for consumers:
Their drawings are just standard CAD drawings

Products used:
None

Service
Thumbnail of user michaelk100
Brooke G. – Armstrong Steel Rep

Stephen,

We understand, for many people, a steel building is a once in a lifetime purchase and strive to provide an exceptional experience. We do our best to detail costs a customer might incur and provide a short and detailed explanation of what every customer is agreeing to on the first page of a purchase order, including our refund policies. Our records indicate that your Project Manager reached out to you via email and phone several times, and received only three replies from you. Our goal is to make the process as seamless as possible for you, but without communication, this is impossible. Because of this lack of communication, your scheduling documents we sent to you were never returned to us, nor did you reach out to your Project Manager to notify us of any issue. We allowed an extra 30 days as you requested to finalize your project, and also clearly state in the terms and conditions of your contract that it is the customer’s responsibility to design their foundation - we manufacture metal buildings, we are not a general contractor so we do not provide concrete foundation plans. We sincerely apologize for your negative experience, and we do appreciate you taking the time to post your concerns. If you would like to speak further on this issue, please email us at ClientAdvocate@armstrongsteel.com or call us at 1-800-345-4610 during our normal business hours.

Best,
The Armstrong Steel Team

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Thumbnail of user michaelk100
Brooke G.

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