Arm The Animals

A months wait for 2 shirts that are too small to fit my dog. Admittedly; I failed to notice one of my shirts was somehow swapped from a men's large to a men's small somewhere in the checkout process and that's my own mistake, but I'm still not pleased with the other shirt. All the catchy slogans and fun graphics in the world can't salvage badly made products. The large shirt would be too tight on a scrawny adolescent but I'm an 18 stone, 183 cm mechanic. I ordered a shirt, not a bra.

Placed an order and received it fairly quickly. However, I ordered two shirts as gifts with very different sizes and patterns. They reversed the sizes thereby making the shirts unusable as gifts. I. have tried multiple times to email them with only an automated response back. Save your money. Support other small businesses.

This company is absolutely terrible with customer support, I ordered two tees that were apparently "half off" and then got 12 dollar shipping lmao. I sent the order early August and it was supposed to ship but 3 weeks after than it never shipped to that address even though it said it did, I contacted support and I didn't even get a response not even automated message. Just an outright scam I bet the shorts are dog$#*! anyways

After waiting for 4-6 weeks for order (yes, I'm allowing for Covid), I only received part of my order. Three emails to the address given with no personal reply, just automated. They were quick to process my payment though! Plenty of other sites; don't waste your time with this one.

I've ordered several shirts and hoodies from this company, and the quality is very good! I've had a hoodie for 5 years, and it still looks great- color is deep and it didn't fray where I cut the neck area! It does take a bit longer to get them than a fully stocked big shop, but they're worth the wait!

I couldn't figure out what the culprit was when my pillow cases turned blue, but when my husband's underwear came out with a pink tint I figured i needed to investigate. Yeah. Revenge of the Animals. It's too bad because I really liked both my oversized t-shirts, and now I need to contact several people that I gave these to for Christmas and let them know to wash these separately.

Spent 70+ dollars on this site, never got anything but one sticker. I reached out to then several times, but all I got were automatic responses. Never got anything else or my money back. This site is a scam. If you want to help just donate to your local humane.

Ordered twice from them. First order I made a size mistake on one of two sweat shirts. Noticed error within 30 minutes of placing order. E-mailed them immediately and received no response. Tried 6 more times, no response. Received the item after 30 days with the incorrect size. Contacted them to exchange no response. Second order was for two sweat shirts, again about 30 days to receive. One was. Correct, the second was blank, just a white sweat shirt. Contacted them immediately, again nothing. Will not make this mistake again. Buyer beware!

I was shipped the wrong order and have sent 4 emails over the last 6 weeks with zero response. Basically a big FU. The product I ordered and paid for was more expensive then the product they sent me but whatever lesson learned I will just donate money to a real charity and not try to order a product to help.

Ordered two face masks and a bunch of stickers about two months ago, got the stickers but not the masks. Emailed them repeatedly, no answer. They suck you in with the animal business and then you pay for nothing. Support the ASPCA instead.

I love animals, but I hate this Company.
It's been over a month and I still haven't received my order. I've written emails twice to the company and they give me a song and dance about pal there a new Company and that they're under staffed. Guess what, that's not my problem! Oh it's a company says they're going to deliver the product between eight and 12 days they better do everything to ensure that. I do not recommend this company at all. You're better off going to Café press or Zazzle and making your own merch

I ordered multiple t-shirts and a face mask and only the face mask came. I have emailed them four times and they have not responded. I don't think I'll ever get my t-shirts or money back. I like the cause but that is my last order from them. Truly the worst customer service I've ever experienced.

This is the worst site ever! Below is a screen shot of my order, placed on December 8th and I never got my merchandise neither a refund much less a response from anyone.
Order #******* confirmed
Personal
X

Arm The Animals Clothing Co. *******@armtheanimals.com via shopify.com
Sun, Dec 8,2019, 4:05 PM

They told me that my order will arrive…
They told me that my order will arrive in 8 to 10 days not including weekends or holidays but it's been weeks and weeks and I'm still waiting on my order to come. Customer service never gets back to me but they continuously email me every single day trying to get me to order more stuff.

I placed an order over a month ago. I haven't received my order. I've sent multiple emails with no response from anyone from ATA. I understand a delay or cancellation of my order due to COVID-19, however, I still receive promotional emails. I have no trust of receiving my order or receiving my money back as they have extremely poor customer service and zero communication. I would have ordered again to help with a great cause, but I am more then disappointed.

Worked here for over a year. They will pay you minimum wage and force you to do all the work without fare compensation,expecting 100% accuracy. The "manager" hugo is high all the time and makes countless mistakes and blames the heat pressers for his own incompetence. They bounce your checks for 2+weeks when it's convenient for THEM to stay afloat then lie to your face about the reason you didn't get paid on time. DONT WORK HERE!

I ordered a tshirt 3 months ago and never received it. I ordered it for a gift and had to purchase another shirt elsewhere because obviously they are not sending it. I got an email saying my item was shipped but then never got it. Save your money and shop elsewhere

I've been a customer for years, and they could care less. Never shipping products. Why's it take 2 months to ship. Sending wrong items and wr9nh sizes, and will noy respond to inquiries. They could care less. I'm no longer a supporter of this company.

Not sure if it's a scam or not but I purchased an item on 11/28/23 and never received it. I have sent 4 emails and 2 inquiries via their contact us site, and they have not responded to any.

I love my new shirt! I don't know why others complained of the longer shipping time, this isn't Amazon after all. Mine took slightly over a month to arrive to Canada.

I guess I'm not the only one. Never received my order. Numerous attempts to contact no response. Too bad I thought I was helping a good cause

I ordered a shirt on March 9th and it didn't get to me till the first or second week of April. They did warn me that they ship 8-10 business days after purchase. Still a bit longer, but no biggie. Then I didn't get the correct shirt. It had a similar decal, but it wasn't the one I really wanted. I emailed the customer service and they got me taken care of, even told me to go ahead and keep the shirt. Super nice of them, but when I got the replacement shirt, it was the same as the one I had before. So, I have two of the wrong shirt and to be honest, I'm not even wanting to fool with it anymore. I'm just going to cut my loss and quit shopping with this site. I love the premise, but this is the second time I've bought a shirt, the second time it took over a month to get to me, and the second time I've got the wrong product. I have to give the customer service kudos on timeliness and professionalism, but it's a bit frustrating to get the wrong product every time.

These guys are pretty $#*!ty across the board. Zero customer service. No delivery or it takes three months and you get half your order. They pretty much just rip people off.