• Ashlen

Ashlen

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Overview

Ashlen has a rating of 1.8 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ashlen most frequently mention customer service problems. Ashlen ranks 334th among Fashion Jewelry sites.

  • Service
    58
  • Value
    52
  • Shipping
    52
  • Returns
    34
  • Quality
    44
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
32
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How would you rate Ashlen?
Top Positive Review

“Necklace”

Jayden F.
7/30/23

I bought a necklace from them and it arrived super quickly,the closure was missing but I've sent them an email and they helped me the same day I sent it and they sent another one without extra costs which is so nice!

Top Critical Review

“Incomplete order, extremely poor quality & terrible customer service.”

Lisa S.
10/22/24

My order was incomplete which i emailed Ashlen about,had to send a photo then they tell me it is complete.I wouldn't give this jewellery to anyone it's such terrible quality & extremely poor customer service.Don't be fooled by the look & don't buy the Mystery gift it's like children's play jewellery.

Reviews (76)

Rating

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Other

Thumbnail of user lisas7750
1 review
0 helpful votes
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October 22nd, 2024

My order was incomplete which i emailed Ashlen about,had to send a photo then they tell me it is complete.I wouldn't give this jewellery to anyone it's such terrible quality & extremely poor customer service.Don't be fooled by the look & don't buy the Mystery gift it's like children's play jewellery.

Tip for consumers:
Should have taken a screenshot of the order as I didn’t receive an invoice.Don’t order from them, customer service is dishonest and there is no return address on the parcel,it just says from‘Shipping Department’

Products used:
None the jewellery is too disgusting to wear or to give to anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mmmhb
1 review
2 helpful votes
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October 6th, 2024

Bought a bag and a hair pin for around 30$ because of sales, even tho I followed the account on Instagram... The bag literally broke after one day💀
Otherwise, they sold them from china (I have the proofs, and I was kinda surprised to see that lmao)
Really deceived, that was the first time I bought from a independent shop (well, that was a bit my fault tbh, I should've just looked the reviews about it)

Even tho the bag is cute and the hair pin too, I really don't recommend it. I even saw it on SheIn lmao

Products used:
Bag and hair pin

Thumbnail of user mandyl278
1 review
1 helpful vote
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July 15th, 2024
Verified purchase

I originally wasn't going to post a review but I'm really unsatisfied through and through. Would give a zero star if I could. At first I saw an ad for this company that they are having a closing sale so I placed and order as I wanted to support them. After I submitted the order I found out they they actually are NOT closing and I found others posting they also got scammed with this ad years ago. I asked for cancelation of the order right away (same day as order placement) and they replied that it's not possible as it's their policy. The order was shipped from China and when it arrived I was very disappointed with the quality of the products. They were all cheap and something you can get from shein or temu. I saw other reviews of having difficulty with the returns so I didn't bother with returning the items. I worn one of the rings for just a few weeks and it's already tarnishing and coloring my finger. DONT WASTE YOUR MONEY. You might as well order from shein or temu for these quality items and they also have better return policies.

Products used:
Rings

Service
Value
Shipping
Returns
Quality
Thumbnail of user caseya163
1 review
2 helpful votes
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February 28th, 2024

I bought $50 worth of jewelry from ashlen.co
Turns out to be a rip off from shein. I found all of the exact items listed on sheins website for a tenth of the cost ashlen site is selling them for. SCAMMER! Emailed their customer service for a refund/return request and wasn't given any solutions. Only that the other sites must be ripping off their products (lies)

Thumbnail of user mariuss46
1 review
20 helpful votes
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January 13th, 2023

Pretends to be a small online shop based in Colorado, USA. Ships from China. Quality massively inferior to what is depicted in the pictures. A classic example of "too good to be true" - the shop is NOT closing soon and the sale prices are their regular prices all year long. Spend your money elsewhere, it's not worth a penny.

Tip for consumers:
forget it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user orlaiths
1 review
10 helpful votes
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June 21st, 2021
Verified purchase

The crystals are definitely not real. It's very clear that it's plastic. The shipping took over 3 weeks too. The dainty chain on the necklace is pretty so I recommend if you just want it to look fashionable and not for the affects of the crystal. But it's definitely overpriced, and you can get fake crystals like these for cheaper elsewhere.

Tip for consumers:
Avoid.

Products used:
bought a crystal necklace, never used it

Service
Value
Shipping
Quality
Thumbnail of user emanuelas2
1 review
0 helpful votes
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October 6th, 2022

This is not a scam company, it exists and sells jewels that are chinese-like. So they are overpriced as advertised on their website. Nevertheless I had a problem with the shipment and customer service was very quick and attentive, they managed to ship again the item at no cost. The earrings I received are pretty but as said before, not real jewels and maybe you can find them much more easily at you local chinese mall.

Products used:
earrings

Service
Value
Shipping
Quality
Thumbnail of user jaydenf24
1 review
1 helpful vote
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July 30th, 2023

I bought a necklace from them and it arrived super quickly,the closure was missing but I've sent them an email and they helped me the same day I sent it and they sent another one without extra costs which is so nice!

Shipping
Thumbnail of user sharpshooter.00017
1 review
0 helpful votes
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August 31st, 2023

Everything I ordered came as I thought it would, however I did order the 5 piece mystery items and I was unable to figure out one of the items. I contacted Ashlen and they told me what they thought the item was and offered a refund for it. They replied very quickly as well. All in all, a wonderful experience with them.

Products used:
Earrings, necklaces, and a body chain

Service
Value
Shipping
Quality
Thumbnail of user nellka.simuniova
1 review
15 helpful votes
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June 25th, 2023

I have unfortunately put wrong email on contact information and I couldn't even log into my account and when I wrote to Ashlen help centre and in a day I got my order and everything. I was so happy I found it. They are quick and relatable.

Products used:
Jewellery

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharwarir1
1 review
1 helpful vote
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July 30th, 2023

Excellent ring after my husband passed away 2 years ago my finger had swollen up and I had to have my wedding ring cut off I bought this Daisy ring as a substitute it's quality is very good and is adjustable also my puppy is called Daisy so has 2 wonderful meanings for me and couldn't be happier thank you again

Service
Thumbnail of user shenja.krawtsche
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

I'm so happy to receive this sword, it looks like pure magical artifact! Special thanks to the friendly Ashlen team for kind help and support with delivery!

Service
Value
Shipping
Quality
Thumbnail of user merimaa2
1 review
4 helpful votes
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July 29th, 2023
Verified purchase

I don't usually leave reviews but Ashlen has something for everyone! I bought several pieces of Ashlen jewelry and they're all unique! Can't wait to see how the brand grows

Tip for consumers:
Moon phase neclace

Service
Value
Shipping
Thumbnail of user monique.janes
1 review
9 helpful votes
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July 22nd, 2023

Great at interaction, quick replies, and nice quality items. It was a pleasure and refreshing doing business with Monica. Ordered twice with outstanding customer service. Thank you again!

Service
Thumbnail of user nicolej1144
1 review
12 helpful votes
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March 12th, 2023
Verified purchase

This is a unique product that I just stumbled across on Facebook. I think that they are very cute and funny and I love the fact that this is a one of a kind product.

Thumbnail of user theresab1145
1 review
0 helpful votes
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August 3rd, 2023

Honestly, I wasn't expecting too much because of how cheap the items are but they blew it out of the water! Really enjoyed the hug rings and so did the rest of my family.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jazmineb20
1 review
9 helpful votes
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March 30th, 2023
Verified purchase

The rings are exactly what we ordered, definitely coming back for more!
Nothing but great experiences with Ashlen! My granddaughters loved their gifts!

Service
Value
Shipping
Thumbnail of user susanf2527
1 review
1 helpful vote
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October 18th, 2023

This beautiful bag arrived quicker than expected and in great condition. It's a perfect size, good quality and absolutely adorable!

Products used:
Fluffy pup tote

Service
Value
Shipping
Quality
Thumbnail of user seema.abdelmageed
1 review
1 helpful vote
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September 6th, 2023

I got the fluffy pup tote and I'm so happy with it. It took long, but customer service was very helpful! I definitely recommend buying their bags

Products used:
Fluffy pup tote!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollym711
1 review
9 helpful votes
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March 30th, 2023
Verified purchase

Picked up a couple earrings, necklaces, and bracelets for the holiday and everything looked great! Ty

Service
Value
Shipping
Thumbnail of user stephaniec2624
1 review
0 helpful votes
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August 16th, 2023

A great company to purchase unique and quality products. Perfect to find that special something for someone

Service
Value
Shipping
Returns
Quality
Thumbnail of user danaw516
1 review
11 helpful votes
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March 15th, 2023
Verified purchase

I just wanted to say thank you so much for the service and product I received from you. The bracelet is perfect! It was simple to order online!

Service
Value
Shipping
Quality
Thumbnail of user sylvial308
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

I wanted a a teacher tote that was cute, soft and roomy and this puppy tote is perfect! I get lots of compliments at school.

Tip for consumers:
Very happy with my purchase.

Products used:
Puppy tote

Service
Value
Shipping
Quality
Thumbnail of user raphaelad2
1 review
1 helpful vote
  • Send Message
July 30th, 2023

Amazing service x speedy delivery and goods are as seen n fabulous, Incredible work and amazing helpful people!

Products used:
Layered body chain

Service
Value
Thumbnail of user debbiek649
1 review
0 helpful votes
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August 14th, 2023

I lost my original Ashlen necklace in the Marshall fire so I was happy to see I could order it again

Service
Value
Shipping
Quality

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