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Ashlen has a rating of 1.8 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ashlen most frequently mention customer service problems. Ashlen ranks 339th among Fashion Jewelry sites.
I bought a necklace from them and it arrived super quickly,the closure was missing but I've sent them an email and they helped me the same day I sent it and they sent another one without extra costs which is so nice!
My order was incomplete which i emailed Ashlen about,had to send a photo then they tell me it is complete.I wouldn't give this jewellery to anyone it's such terrible quality & extremely poor customer service.Don't be fooled by the look & don't buy the Mystery gift it's like children's play jewellery.
Product looks nothing like the photos. They have stolen photos from another esty store.
Can only get refunds if you pay for postage yourself back to me.
Unfortunately it is not advisable to send any returns. You won't be refunded. Service is poor. I can't recommend the company and would never buy there again.
Despite what the Instagram account and website say promising genuine crystal jewellery, the product they ship you is 100% plastic and shipped from Hong Kong.
Tip for consumers:
Avoid at all costs.
Products used:
None, all plastic
Earrings are fabulous delivered today. I contacted customer services who reassured me they were on their way. Excellent customer service and fabulous earrings. What more could you want.
Products used:
Heart shaped Earrings
Ordered 1 simple thing and can't get a receipt or shipping number to try and track it! This place $#*!ing sucks!
Tip for consumers:
I wouldn't buy anything from these place !!!
Products used:
None , never got it , yet they took my money
First photo is what is promoted on website. Second photo shows actual quality. Poor blurry sticker on plastic backing
Products used:
Book Lover earrings
Wrong goods sent. No way to return- rip off company! Poor quality item too
Seriously consider buying from elsewhere!
I love the necklace options, They are wonderful I got about 5 of them for my wedding as gifts for all the special ladies in my wedding party.
This was my second purchase from the company! It arrived pretty fast. It looks great and It was a gift for my daughter. She loved it!
Products used:
Necklace
The site is easy to navigate and has what I was looking for! Lots of beautiful jewelry. Easy to navigate.
Products used:
Necklace
Love the great sale prices! Easy to navigate
The site is easy to navigate and has what I was looking for! Lots of beautiful jewelry.
Needed help with my order and the representative helped me with my problem and the order was shipped out quickly.
I love the material on my Tribal cushion covers, it feels really good and it looks really good on my porch.
I have a few friends who have received a Hug Ring as a gift and they have not only received a lot of attention but also a lot of compliments.
Amazing personal service and super quick support when I contacted them.
Fantastic product! Ty very much
Easy to order, very quick delivery. Great quality jewellery. Will order again and 100% recommend Ashlen.
Products used:
Earrings
No rating they use that absolutely horrible Yun yun company for shipping. Says it is there and it isn't! EVER!
Tip for consumers:
Never order from Chinese websites. They know this and try to hide the info.
Products used:
Jewelry but never got it.
I treated myself to 2 of the bracelets and they are stunningly beautiful. Delivery was good as well very happy with rhem
The earrings are well made and in a lovely black pouch. I got a pair for myself and have ordered another pair for a girlfriend for Xmas. Very happy
Products used:
Earrings
The rings are exactly what we ordered, definitely coming back for more! Great deal from Ashlen company
Nothing but great experiences with Ashlen! My granddaughters loved their gifts! Amazing thanks you very much
This is just another one in a hundred dropshipping sites. No 'dainty jewellery' at all and most definitely not handmade.
Tip for consumers:
Don't.
Products used:
Jewellery
I would not order anything from this company. It is a SCAM! You never receive your purchase or a refund. They LIE and LIE and LIE!
Tip for consumers:
This is a SCAM!!!
Products used:
I ordered a necklace which I have never received.
Earrings too small to even insert in your ears.! Don't waste your money! It's a gigantic SCAM!
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