Ashlen has a rating of 1.8 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ashlen most frequently mention customer service problems. Ashlen ranks 334th among Fashion Jewelry sites.
I bought a necklace from them and it arrived super quickly,the closure was missing but I've sent them an email and they helped me the same day I sent it and they sent another one without extra costs which is so nice!
My order was incomplete which i emailed Ashlen about,had to send a photo then they tell me it is complete.I wouldn't give this jewellery to anyone it's such terrible quality & extremely poor customer service.Don't be fooled by the look & don't buy the Mystery gift it's like children's play jewellery.
My order was incomplete which i emailed Ashlen about,had to send a photo then they tell me it is complete.I wouldn't give this jewellery to anyone it's such terrible quality & extremely poor customer service.Don't be fooled by the look & don't buy the Mystery gift it's like children's play jewellery.
Tip for consumers:
Should have taken a screenshot of the order as I didn’t receive an invoice.Don’t order from them, customer service is dishonest and there is no return address on the parcel,it just says from‘Shipping Department’
Products used:
None the jewellery is too disgusting to wear or to give to anyone.
Bought a bag and a hair pin for around 30$ because of sales, even tho I followed the account on Instagram... The bag literally broke after one day💀
Otherwise, they sold them from china (I have the proofs, and I was kinda surprised to see that lmao)
Really deceived, that was the first time I bought from a independent shop (well, that was a bit my fault tbh, I should've just looked the reviews about it)
Even tho the bag is cute and the hair pin too, I really don't recommend it. I even saw it on SheIn lmao
Products used:
Bag and hair pin
I originally wasn't going to post a review but I'm really unsatisfied through and through. Would give a zero star if I could. At first I saw an ad for this company that they are having a closing sale so I placed and order as I wanted to support them. After I submitted the order I found out they they actually are NOT closing and I found others posting they also got scammed with this ad years ago. I asked for cancelation of the order right away (same day as order placement) and they replied that it's not possible as it's their policy. The order was shipped from China and when it arrived I was very disappointed with the quality of the products. They were all cheap and something you can get from shein or temu. I saw other reviews of having difficulty with the returns so I didn't bother with returning the items. I worn one of the rings for just a few weeks and it's already tarnishing and coloring my finger. DONT WASTE YOUR MONEY. You might as well order from shein or temu for these quality items and they also have better return policies.
Products used:
Rings
I bought $50 worth of jewelry from ashlen.co
Turns out to be a rip off from shein. I found all of the exact items listed on sheins website for a tenth of the cost ashlen site is selling them for. SCAMMER! Emailed their customer service for a refund/return request and wasn't given any solutions. Only that the other sites must be ripping off their products (lies)
Pretends to be a small online shop based in Colorado, USA. Ships from China. Quality massively inferior to what is depicted in the pictures. A classic example of "too good to be true" - the shop is NOT closing soon and the sale prices are their regular prices all year long. Spend your money elsewhere, it's not worth a penny.
Tip for consumers:
forget it.
The crystals are definitely not real. It's very clear that it's plastic. The shipping took over 3 weeks too. The dainty chain on the necklace is pretty so I recommend if you just want it to look fashionable and not for the affects of the crystal. But it's definitely overpriced, and you can get fake crystals like these for cheaper elsewhere.
Tip for consumers:
Avoid.
Products used:
bought a crystal necklace, never used it
This is not a scam company, it exists and sells jewels that are chinese-like. So they are overpriced as advertised on their website. Nevertheless I had a problem with the shipment and customer service was very quick and attentive, they managed to ship again the item at no cost. The earrings I received are pretty but as said before, not real jewels and maybe you can find them much more easily at you local chinese mall.
Products used:
earrings
I bought a necklace from them and it arrived super quickly,the closure was missing but I've sent them an email and they helped me the same day I sent it and they sent another one without extra costs which is so nice!
Everything I ordered came as I thought it would, however I did order the 5 piece mystery items and I was unable to figure out one of the items. I contacted Ashlen and they told me what they thought the item was and offered a refund for it. They replied very quickly as well. All in all, a wonderful experience with them.
Products used:
Earrings, necklaces, and a body chain
I have unfortunately put wrong email on contact information and I couldn't even log into my account and when I wrote to Ashlen help centre and in a day I got my order and everything. I was so happy I found it. They are quick and relatable.
Products used:
Jewellery
Excellent ring after my husband passed away 2 years ago my finger had swollen up and I had to have my wedding ring cut off I bought this Daisy ring as a substitute it's quality is very good and is adjustable also my puppy is called Daisy so has 2 wonderful meanings for me and couldn't be happier thank you again
I'm so happy to receive this sword, it looks like pure magical artifact! Special thanks to the friendly Ashlen team for kind help and support with delivery!
I don't usually leave reviews but Ashlen has something for everyone! I bought several pieces of Ashlen jewelry and they're all unique! Can't wait to see how the brand grows
Tip for consumers:
Moon phase neclace
Great at interaction, quick replies, and nice quality items. It was a pleasure and refreshing doing business with Monica. Ordered twice with outstanding customer service. Thank you again!
This is a unique product that I just stumbled across on Facebook. I think that they are very cute and funny and I love the fact that this is a one of a kind product.
Honestly, I wasn't expecting too much because of how cheap the items are but they blew it out of the water! Really enjoyed the hug rings and so did the rest of my family.
The rings are exactly what we ordered, definitely coming back for more!
Nothing but great experiences with Ashlen! My granddaughters loved their gifts!
This beautiful bag arrived quicker than expected and in great condition. It's a perfect size, good quality and absolutely adorable!
Products used:
Fluffy pup tote
I got the fluffy pup tote and I'm so happy with it. It took long, but customer service was very helpful! I definitely recommend buying their bags
Products used:
Fluffy pup tote!
Picked up a couple earrings, necklaces, and bracelets for the holiday and everything looked great! Ty
A great company to purchase unique and quality products. Perfect to find that special something for someone
I just wanted to say thank you so much for the service and product I received from you. The bracelet is perfect! It was simple to order online!
I wanted a a teacher tote that was cute, soft and roomy and this puppy tote is perfect! I get lots of compliments at school.
Tip for consumers:
Very happy with my purchase.
Products used:
Puppy tote
Amazing service x speedy delivery and goods are as seen n fabulous, Incredible work and amazing helpful people!
Products used:
Layered body chain
I lost my original Ashlen necklace in the Marshall fire so I was happy to see I could order it again
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