Ashley Homestore

I paid my first payment on the like 3rd of the month, and it wasn't late then I get a notice for the same month on the 26th of the month stating my payment was late. Then my 2nd payment I was about to make which was not even a month apart from the one I made they charged me 30.00 for a late payment. When I called them up to talk about it they hung up on me. I would never ever buy furniture from them again.

Ashley Furniture, Tacoma, WA We spent over $4000 and was told it was in stock and delivery would be 3 days. Then got a call they are now saying 3 weeks. Asked to speak to the manager and was told I could not, she would not come to the phone. So we were lied to and now are not being treated right. I will never shop there again and I say DON'T SPEND MONEY HERE.

I have been working for almost 2 years trying to get my furniture replace or repaired. I have made over 35 call to the customer service line and received multiple claim numbers for the same items. I purchased a sofa, love seat, chair and a half and ottoman for my new home and it has been a nightmare every since. Within the first 3 months the couch and chair were showing signs of spring damage. I reported the problem as soon as possible. It took multiple calls and months before someone came out to inspect the furniture. It was then Ashley decided to put in my file that I refused to have the serviceman in my home. I had to get proof from the repair company that this was a lie. After a year Ashley decided to replace my sofa but continued to ignore the claim for my chair and a half and ottoman. I had to start all over with a claim for the chair and a half and ottoman by this time the warranty is out. After multiple calls concerning the chair and ottoman the same serviceman was sent out to inspect the chair and ottoman he inspected previously. Fast forward to today when I am told that they have been trying to contact me but got a busy tone on 3 separate occasions so they closed my case. This is ridiculous and I will never shop here again.

This review is specific to a recent customer service incident. I purchased furniture from Ashley back in 2015 of which I was offered a $200 credit for a future purchase if I didn't have any issues that required me to use the protection plan Within 5 years. After 5 years I could collect my $200 credit with no mention of expiration. In November of 2021 I went in to see about a desk on back order and my credit. At the time Ashley found my credit with no mention of an expiration. Fast forward to yesterday when this desk is now off back order and in stock. Ashley tells me they will "honor" my credit because it has expired IF I promise with $50 to buy $9k worth of furniture I was also interested in within the next 6 months and this was a "generous" offer. For me, this was a joke and borderline blackmail depending on verbiage used. I'm not sure how $9k of furniture for $200 off a $500 desk is "generous" especially when no mention of expiration was ever mentioned and I was supposed to use it during prime pandemic. I love Ashley's furniture but this experience was bind blowing. Needless to say, I won't be visiting an Ashley Furniture store anytime soon if ever again.

I am giving Ashley Furniture a zero but it won't allow it. I beg you not to shop there. The first table we bought lost its finish within 6 months, it started bubbling up at the seams. We got nowhere with the store who said you have to call customer service in New York. We got nowhere with them, they said it was regular wear and tear. No amount of calling got us anywhere until we wrote a Google review. Then suddenly we were able to "exchange". We picked out a different model hoping there would be no issues with that one but it started looking worn pretty quickly. Not wanting to bother with them we let it go but it kept getting worse and worse so we called the warranty company. We have been going round and round with them and Ashley since February, since February! The warranty company said the table cannot be fixed. Ashley said they have not gotten the paperwork from the warranty company who says they have sent it. Round and round we go. If I save this hassle for others I guess I will feel like it hasn't been in vain cuz if you read the reviews Ashley is a mess.
And one more thing... since when does a "100% money back guaranty" mean store credit? What could I possibly buy that wouldn't fall apart?

Long Story: I purchased a bunk bed on 9/27. Said it would be delivered on 10/5. Once the delivery came, the product was damaged--we sent it back. We rescheduled the delivery to 10/11. Once the bed came to the house, it was damaged again--better yet, it was delivered in moving blankets, not even in boxes. The delivery men were so embarrassed but very apologetic.

I called and asked what they can do to fix this. They said they could only issue me a 10% refund on the damaged product. So after spending over $900 at their store, they were able to issue $30 back to me; ridiculous. I accepted the $30 because I didn't want to start the bed shopping process over, and I'm due to give birth in December. After accepting the $30, I rescheduled for the third delivery, 10/18, and It came damaged yet again. I walked into Ashley HomeStore in Schaumburg, IL and spoke to the manager, Savannah, who gave me the run-around and said you can call customer service since she's not able to issue anything. I asked to speak to her Direct Report and she refused. As the manager, she should have been willing to help a paying customer to make this purchase correct and not embarrass herself since after speaking to corporate they said that she would be the one issuing me the discount on delivery charge. Needless to say, she has a fun phone call coming her way tomorrow morning.:-)
Still waiting for a non damaged bed!

In short: I would avoid this place!

I brought two couches from Ashley 3 years ago. I have been trying to get them fixed for 2.5 years. The warranty is for 5 years. Company has just given me the run around for 2.5 years.

I am so very disappointed and Ashley furniture I purchased a recliner chair that has speakers and a Bluetooth and I purchased it in August 2020. Since then the Bluetooth has not worked K they came out after three months and fixed it but now one of the speakers doesn't work and you know what they said that's my fault my responsibility my responsibility and you know what I just seen a piece of wire hanging out at that can HURT MY GRANDSON WHO IS ONLY 4 years OLD. I'm so very mad that I am I really think I'm gonna go in front of the store and pick it with a sign and tell people don't purchase anything from Ashley furniture do not buy anything from Ashley furniture

I purchased a power lift chair in April 2023 for my elderly disabled mother and had to use the online store for Ashley because she and I live in different states. We were happy at first with the chair as it was comfortable for my mother. However, in September we had to contact customer care because after only 5 months, the chair cushioning was failing as you can see in the photos. It took a few weeks but they did come out and add additional cushioning to fix that problem. Then on a Saturday evening (Nov 4) my mom became trapped in the chair in the reclining position due to a motor failure. Customer Care wasn't available at that hour, so when we connected with them on Monday, they scheduled a Friday Nov 10th appointment for a service technician. However, the technician never showed up. So we connected with Ashley again, they scheduled another technician visit for Monday, Nov 13th, and that technician never showed up. We connected with Ashley again and they have scheduled a technician for this Friday. We asked if they could just ship a replacement chair - they said not until a technician confirms if the current chair can be fixed. This would be outrageous if it was a side table due to the complete lack of communication on the technician's part - but it is especially heinous given my mother's condition and the necessity of this chair. I'm beyond frustrated and have never experienced such horrible customer care! Not have I ever experienced such poor quality in manufacturing from Ashley Furniture!

My boyfriend and I just moved into our first place together, and we wanted a nice first bedroom suit, the first sales associate was extremely nice and helpful (Reggie Chapman) we hand it delivered 1/13/23 the day we moved in. Not even an hour after they left the head board bracing that only had one screw put in on both sides came off; As well as a chunk of the top of the head board was also damaged. After calling customer service, they said it would be 3 weeks until they could come and replace it, so we said we wanted a refund, they said they would come and get it 1/19/23 they would just call us with a time. After calling 7 times, they just keep saying they will call us back. With that being said, my boyfriend and I are sleeping on the floor because our bedroom frame isn't useable. As well as getting our clothes out of boxes because we don't know when they are picking up our bedroom suit that we paid $2,273.31 in cash. I do NOT recommend them for customer service/ Quality furniture. And we are still waiting for a call back and its been almost 2 weeks -Desteny Hirak

King size mattress
My husband and I bought a mattress from Ashley's furniture 2020 took three months to get had it for two years and the mother$#*!er still hurts my back we hurt every day we wake up matched we had 10 years before we bought this one feels much better than this mattress do not buy a mattress from Ashley sponsor they are a piece of $#*!
Also we bought a bedframe to go with it we end up spending $7000 there for mattress and a bed frame that's a piece of $#*! to Richard Cain is our name

Very long story short, i bought a bed frame may 29th and was told it was be delivered on June 17th. This company needs you to be HOME to drop off your order so if course you have to take the day off work cause its always on a week day and gives you a large window of time of when " its coming". They called, emailed and texted to CONFIRM my bed would be delivered one THREE separate occasions and all three times they NEVER SHOWED UP. Its now been over 2 months and not only did they take my $1,500 for the bedframe but they still never delivered anything while I'm having to use my sick days to take time off work for there delivery. Will never give this POS company my $ again. Not to mention i have spent in totally over 8 hours with customer service and speaking with supervisors. Taking this one to corporate

I purchased a reclining sofa from Ashley on 11/07/2021. It had a couple of scratches and loose fabric when delivered. I called and made an appointment to have the sofa replaced. I wanted a full refund or a replacement, but they only repaired the scratches and the loose fabric in the "new" sofa. They promised they will call back because I was not happy with the fix. They never called. I let it go but 11 months later one side of the recliner broke. While trying to get help from Ashley on my less than one year old sofa, they sent me to call the expensive Premium protection program they sell. Customer service rep from the 5 year premium protection plan that is supposed to fix broken sofas said it was Ashley's responsibility because the sofa was not even a year old. I called Ashley again and they sent me back to the protection program. I spoke with so many depts from Ashley and they finally sent someone to repair the sofa. This company manufactures low quality furniture, and I wanted my money back because the sofa was broken. The issue was not resolved after approximately 20 calls or more. After giving all the info they never honored their satisfaction clause and kept telling me they will send someone. They have poor Customer Service when trying to report a problem. I will never buy again at Ashley furniture and I am letting all my friends and family know what they did. The sofa is sitting in my tv area until we have the money to get a new one.

Order was placed and was given an order number. 2 days later I was given a tracking number that was invalid! I never received the products that I ordered!

I bought a 4 piece living room set from the south center store in sept 2021 o was told to expect delivery in about 2 months. After waiting about 4 months I tried to call the store to get an update. The customer service person told me they would call back with an update. I waited 2 more months with no response.I called again the customer service person was rather rude and unhelpful. I got no answer. I had to go to the store to talk to some one, I was told that my furniture would there shortly but because more then 6 months had passed my finance was canceled. I never heard of such a thing. Once again I was told to wait with no resolution or even a simple apology. After waiting another 3 months with no contact from anyone I went to the Lynwood location and I was told that my order has no date on it and I was basically being told Lies the whole time. I was asked to wait again and promised a follow up. Once again no one Ever followed up.it had now been over 16 months. Needless to say this is by far the worst purchasing experience any one can have. I do not how Ashley stays in business?
I am still waiting for my order and don't except anyone to due anything from your company. I can't imagine ever stepping foot in an Ashley store again.

All Ashley Furniture is junk. I bought this a little over a year ago. Their customer services reps are a all idiots. They will lie to you and never let you speak with a manager. They charge you for items you did not receive. I WOULD NEVER BUY ANYTHING FROM ASHLEY FURNITURE

A very long story, but I try to keep it short, furniture was ordered in DEC 2021, and delivery was announced for JAN 2022. We finally received the delivery in July 2002, but the delivery was incomplete and could not be assembled. Delivery services rushed out of the property before we even had a chance to decide on the next step. Furniture was picked up the next day by a total unprofessional delivery crew who had severely damaged the property by rushing at high speed down the driveway. The store and the delivery service just play the blame game to keep the customer at a distance, very difficult to get hold of the manager or anyone who can make a deciosn.
Here is what you can expect when you buy furniture at Ashley's:
1) A significant delay in the delivery; the store is blaming the supply chain problems but has no problem selling you the goods and taking your money (we paid cash).
2) No escalation process for the customer; unprofessional people block you at the hotline and say they can't connect you to their top management.
3) Complete disconnect between store and delivery service; they point you to each other to wear you out. This is purposely designed to frustrate the customer and to give up on the problem.
4) Delays, delays, and delays, and more delays
5) You must deal with unprofessional people across the board and dangerous and aggressive third-party delivery service.

You can avoid a lot of frustration if you bypass the Ashley Home Furniture shop.

Melinda the sales associate at the Ocalla store was just amazing to be away. She gets very excited and happy about helping with that design of the room. I highly advise working with Melinda.

Ordered a recliner 11/7/21 for a Christmas gift for my husband. They called and said I had to be home for it to be delivered on the 14th, I took off and no one showed up. I have been calling every day dealing with people with NASTY ATTITUDES with the exception of two or three people and I cant get a clear answer about my chair. I always get someone will call you back or I sent an email and im waiting for a response and once we get it we will call you. One of the reps said my chair was broken and asked if I wanted the broken chair, umm maam I didn't pay almost 400 for a broken chair. I have never in my life experienced anything like this and it makes me madder by the day. I was offered 10 percent off and a 100 off coupon to use in the store BUT I will never purchase from them AGAIN. The customer service is horrible and I dont understand why it takes over a month to get your items, Ive had orders from China that take less time.

I scheduled a delivery of my daughter's bedroom furniture for a Sunday, 3-7pm, and Ashley delivery service never showed up. My daughter now has no furniture in her room & upon calling customer service, they stated that their next available time would not be until sometime that following Wednesday. Therefore, my daughter must spend 3 nights with no furniture in her room, which is unacceptable. I placed the order online & have never been able to track it, with the website saying "Delivery tracking is unavailable for your area." No one called to let me know that they were going to be late or be unable to deliver at all. Upon calling customer service, they revealed that no notes were left in the system either, which lets me know that they gave me a service window with no intentions of ever delivering my items. This is infuriating & egregious. So now, I am put in a position of having to take off of work for this service, of which I now have no faith in. If the furniture was in the area, I should have been given a next day delivery time, of which, I was not. I wish that I would have never ordered furniture from this company.

I ordered an L-shaped couch in December 2021 and they still are yet to get my order right. Delivery was attempted after all this time only to have the arm damaged and back to square one. No attempts from customer service to do anything to remedy this. I've been to their store on 82nd Ave in Portland twice begging for help or a refund only to get the run around with still no resolution. When I asked to talk to the manager they said he's busy. Quite frankly avoiding doing anything to help a customer that has paid over $4K. Next month it will be a year! DO NOT SHOP AT ASHLEY ITS ABSOLUTELY HORRIBLE!

Ashley Your customer care called me back only to tell me that I need to speak directly to the store as they have no capacity of resolving issues. I called the store again, and was told that the District manager Rohit is refusing to do anything. Spoke to a Dan at the Ashley North who was very unapologetic, confrontational and rude. He also said that he doesn't care what is posted on social media, and that customer reviews don't mean much. When I was paying cash for my purchase why didn't he tell me that customers don't mean anything? The lack of customer service is huge reflection of the junky overpriced products. What a circus. Such a run around. Please see pictures attached and advise how acceptable this is? I was initially sent no box springs, then I was sent over sized ones and then finally sent these that clearly are not a match. But yet Ashley refuses to accommodate a customer who has been inconvenienced. Seems like ethics are nonexistent here, within 48 hours, I connected with the store, advising I want this all returned, mattresses, bed frame, mattress pad and pillow, was told that I would hear back within the next few hours, those few hours turned into days, had I not called and called repeatedly I wouldn't have heard back from anyone. Why say that an issue will be rectified? When in fact it's being dismissed and ignored. I have better things to do than waste my time. I'm now seeing soooo many other customer reviews that are similar if not exactly the same as mine, it's appalling that this is ok. Perhaps a complaint to consumer services, it's a shame, buyers be aware.

RUN! IF I COULD GIVE THEM NO STARS, THEY WOULD GET ZERO! DO NOT BUY FROM ASHLEY HOME FURNITURE! CON ARTIST SCAMMED ME OUT OF $2799.19! SELLING KNOCK-OFF FURNITURE! WHAT YOU SEE ON THE SHOWROOM FLOOR IS NOT WHAT THEY DELIVER TO YOUR HOME. THEY ARE GIVING ME THE RUNAROUND AND ARE VERY NASTY AND MEAN AND UNPROFESSIONAL! ONLY HAD COUCH SECTIONAL 3.5 MOS. LOOKS LIKE ITS 5 YRS. OLD. PLUS, IT HAS SEVERAL MANUFACTURING DEFECTS AS WELL. KEN IS THE MANAGER AT COLMA CA ASHLEY FURNITURE AND HE IS A DECEPTIVE CON ARTIST AND RUDE DISMISSIVE LIAR! DO NOT TRUST THESE PEOPLE! CHECK BBB REVIEWS AND COMPLAINTS PLEASE! THESE PEOPLE ARE A HEADACHE! I AM STILL TRYING TO GET A REFUND ON THIS PRODUCT! RUN!