Ashley Homestore

I ordered furniture from Ashely home store Brentwood, on 07/09/2021 for $10,000/-. I paid almost $1500/- for 5 year insurance plus premium home delivery. Today is 05/15/2022. I am still yet to receive all of the furniture. Yesterday they tried to deliver a bed after an almost an year of wait time. All of the bed parts were damaged. I have attached the pictures of the headboard, footboard, dresser of the bed you should see nails protruding from the bed, damaged dresser, damaged foot board.
What Ashely says is it is Manufacturing defect. Who is responsible? Does this mean Ashely don't have any check before delivering item to customer? Who takes money from customer, it is not the manufacturer, it is Ashely. Once you place order with Ashely. They treat you like dogs. The sales person then will not be responsible for anything. They have some employee haplessly trying to help you in one part of the store. You don't get the same treatment as initial customer.
Once you order furniture then Ashely decides when furniture will be delivered. Initially they said all of furniture will be delivered within 3 months.

The dinning table they sent us is wobbly and shaking always. They replaced it with another one, it is the almost similar condition.
I have attached the images of original bill which is dated on 07/09/2021 and the bill when they bought the bed 05/15/2022. You can see the damage on each item.

It has been almost an year, still no bed, I have two night stands and dresser mirror which was delivered few months back. I cannot change the bed order unless you want to throw the nightstands. They says they deliver items as in the order received. I don't think that is correct, not sure they don't have a bed in almost an year.
Don't ever order from these crooks. As I said in the subject line - Sub-Standard quality furniture, no professionalism, no business ethics, no value to customer.

They are the Kings once you order, no respect to customer after you place an order.

Ordered in March 2021 received 1 of 5 items in September 2021 with NO expected delivery date for the remainder of the order

Ordered sectional and dining room set on April 8,2022. Was told my furniture was at the warehouse available for pickup, that day. However, I paid for delivery. Furniture was scheduled to be delivered on April 14th. I Received a delivery confirmation twice. Saying that my furniture was being prepared for delivery. One day before my furniture was to be delivered. I get a phone call from their customer service saying, only partial of my furniture was available for delivery. What a disappointment. Had plans for family to come over and had to cancel, because they had no where to sit and eat. Moving forward, was told my dining room set wouldn't be available for delivery until April 27th. Received yet another delivery confirmation twice that my furniture was being prepared for delivery. One day before delivery date, I get yet another phone call from customer service, saying my dining room set was not available for delivery until May 2nd. Moving forward. I get a delivery confirmation yet again, twice. Only to receive a call from customer service two days before the furniture is scheduled to be delivered, saying the furniture will not be delivered. Now it's scheduled for May 20th. Having to cancel Mother's Day with my children because we have no where to sit and eat. At this point I'm ready to get the media involved. If you have furniture on back order, say that upfront. Don't be misleading just to get the sale. After speaking about my terrible experience with some friends at Cracker Barrel. Come to find out. Their daughter had the same problem two years ago with the same set. To find this out as even more disappointing. Because you knew upon me purchasing this set that their would be a problem. Is this even legal. I'm ready to be compensated by all means necessary. I can't let this go!

This is the most awful experience I had in my furniture purchase history. If there is negative star, I wouldn't hesitate to give to this store.
Everything was wrong in the whole process. I bought only one full size bed and mattress from this store. Was told expect a delivery within two weeks. I waited two whole months' to get it.
Since they told me I have to buy the "Pro Installation" to get the warranty which I did. However the pro installation turned into a nightmare.
The deliver day, two guys came to the house to install the bed who almost bend the bedframe. Finally got to the finishing point trying to put the slats on and find out there are missing screws. Then they told me because of this I have to schedule another service to finish the install. They will let the store know the missing parts.
Stay with me, we are not finish yet. They ordered the screw. However since I wasn't trust them at this point, so I went to the store by my own and checked the sample they have in the store and found out they missed out the center reel bar to hold the slats instead of the screws those installer told me.
Then the store guy helped me order the center reel bar in the store which I pointed out to him from the sample bed.
Haha guess what, the delivery came two days after which is the wrong part again, not the screws, not the reel bar. But the slats.
Well at this point, I really want to return the whole thing. But you can tell it's not worth it with the hassle. So I decided to ask them again to deliver the right missing item the third time. Which they did.
At this moment right now, I am still wait the technician to come fix the rest of installation they left.
It's almost more than 3 months to get one full size bed. Still not finished yet.
I swear I will stay as further as possible from this store, it will be on top of my black list for ever. Hope my real experience learned can save the rest of people some time. And make it little easier than this.

Ashley delivered us a sectional that was the wrong color. We notified the salesperson who said he must have hit the wrong button. He said to contact customer service and they would take care of it. The person we talked to said it shouldn't be a problem and that they would get back with us within 72 hours. After five days they got back with us and said our request had been denied because we had signed for it. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. It didn't make any difference.

We called back to the store and the person we talked to said they could go above customer service and "make it right:". We heard back from the store after two days via email and were told they were still working on it. We called back after two more days since we hadn't heard anything from them and ended up back with customer service where, again, they denied our request for them to make it right.The representative said she would call the store manager to get with the salesperson. She was supposed to get back with us the next day. We did not hear back from her so the following day we called her again. She said the store manager was trying to get in touch with the salesperson but he was "being evasive".

The day after that the store manager called and said that our request was denied because we had signed for the furniture and the salesperson said he thought that was the color we wanted.

So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didn't match what we were sent and that the color of the one in the video did. Of course, he didn't want to see the video. Our request was once again denied so we canceled the rest of the order.

During this whole fiasco, we were told at least three times that Ashley furniture was going to correct their mistake, only to be told by someone else there that our request had been denied. They just didn't want to admit that their "evasive" salesperson had messed up. They have lost a customer for life.

In october I decided to puchase a Bidewood recliner in New Rochelle. Met Donna the sales Rep and al ittle head manager. They did not have the chair i wanted on the floor that day so they showed me a picturel. As they checked my credit to finance they told me to stand away from them in the store (very rude). So little did I know that the manager and Donna actually billed my credit card before I can say boo. So that was their buisness tactic. Now she told me you are ready to go but I was shocked they made the ransaction without telling me it was already going through. They are sharp and shady. Weeks later the chair came with a label saying " made n Viet Nam". I did not want that They never told me It was manufactured there. And nothing in the box or on the chair said: Bladewood It must be a Knockoff". So to make along story short We complained about their shrewed buisness tactics to Rush the sale and keep ypu believing " don't worry you can cancel if not satisfied" We went there and they said we cannot cancel the jmanager slippery Donna was asked to call me. She did not. Terrible I would not buy from them again We were forced to keep the chair / We like it but not their business tactics/ Just noticed they did not een have tsihnd the sales recept so I assume if I want a refund for misleding tactics, it is now my right. Time for Consumer Fraud

DO NOT SHOP AT ASHLEY FURNITURE! We bought a mattress and frame at the Ashley Furniture Store in Springdale, OH on July 7,2020. Our salesman assured us that the mattress and frame would be delivered the following day on July 8,2020. That evening, we took apart our bed and wrapped up our mattress and box spring so they could be picked up the next day. My husband took the day off work and the mattress and PART of the frame was delivered. My husband called the store and was assured the other part of the frame would be delivered on Thursday. My husband took off a second day from work on Thursday, July 9. No one called and nothing was delivered. He called the store and was again assured the rest of the frame would be delivered on Friday, July 10. He took a third day off work. They delivered the same part of the frame that they delivered on July 8. My husband called the store again and was assured they were doing everything they could to get the rest of the frame delivered asap. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. Meanwhile, keep in mind that we had been sleeping on an air mattress since July 8. They also forgot to deliver the mattress pad we paid for. We were told by our salesman that we would receive a $300 gift card. Of course, we have not received it. My husband had several conversations with Josh Render concerning getting a partial refund of our purchase because of the delays and the 4 unpaid days off my husband had to take from work. He offered $1,000.00. The corporate office said they can only offer $200 and we can't return the bed or frame. I wish I had seen all of the negative reviews before shopping there. I am in shock at the way this store does business!

CAN'T HIND OUT $#*! ABOUT MY ORDER, THATS A MONTH LATE. HAPPENED LAST TIME AS WELL. YOU HAVE TO GO TO THE STORE TO TALK TO SOMEONE. I'M TIRED OF THIS

Very friendly staff, knowledgeable and very helpful! Great prices too. Ill be shopping there again!

Junk made in 3rd world countries
Support near none
Year of trouble still problems
On on on
And thousands dollars later junk!

I ordered 2 accent chairs and an accent table in my local store on 1/7/22. They set up delivery for the chairs on 1/12/22. They did advise that the table was on order until April. I decided to go ahead and get the table even though it meant waiting 3 months. On January 12th they delivered the WRONG chairs. I called customer service and the hold times were really long - it said I was 875 in queue. I decided to go back to the store. They were able to see what happened and place the order for the correct chairs. They advised it would be February. I agreed. They said we could keep the incorrect chairs until the new ones came. I got a delivery alert for 2/8/22. Turns out this wasn't a delivery at all. It was Ashley Furniture picking up my chairs leaving my room empty. After calling Ashely Furniture I was told they new chairs would arrive in March. I later got a delivery date of March 23rd. I confirmed the delivery. I waited home all morning. I called Ashley furniture in the afternoon. They said the chairs would not be delivered until April 16th. I asked why I got the delivery alert for today. The representative said "I don't know". Well that's not helpful. I waited home for nothing. They also informed me that my table is now showing it won't be in the warehouse until July! So after spending $1000 in January I still have an empty room in March. Had I known it would take this long up front I would not have cleared out the room. I cleared out the room for that initial delivery back in January. Lesson learned. Do not buy from Ashley furniture in the future. They will mess up your order and leave you with NOTHING except an empty wallet. They charged me a delivery fee too even though there is no way to pick up the order. Only option is for them to deliver it.

I purchased a Durapella power reclining sofa from an Ashley Homestore. I thought getting the extended warranty would be a good idea since the sofa has all these electrical components. Delivery was within 2 weeks. That was fine. Within 2 weeks the electrical components stopped working. I called customer service which is where the problems start. When you call customer service, you get routed to some out of country network of people in possibly India who can BARELY be understood. Additionally, the phone service where these people are located is very sketchy and I had to hang up and redial several times before getting a clear connection. These "customer service reps" don't know anything about the the components of any of the Ashley products. This was very disappointing. I finally get to speak with someone who gave me a service order number. It took 3 weeks to even get a response on when the parts might get shipped. That was after my continual emails to the service scheduler named Sadie Jewel (probably some fake name). Sadie told me she could not issue a replacement of the sofa because it could be repaired. I waited and waited. The box of parts was delivered to me directly although I was never told that. So now I had a box of parts with no installer showing up. I emailed Sadie AGAIN. I finally get information that someone will contact me to install the parts. A few more weeks pass and I get a call from the installer company (this company contracts with Ashley to make repairs). An appointment is set. Later that same day the installer calls back to say they have no one in my area to install and they will have to contact Ashley to send someone else. Another couple of weeks and I decide to email Sadie AGAIN. It's during this time that all the customer service numbers for Ashley stop working. I drive 1 1/2 hours to the Ashley store to be told that their system is down and they cannot help me and to just keep calling. That's when I emailed Sadie as a last resort. She also says their systems are down. She apologizes. She confirms that the installer updated their list of service areas and I was no longer in it.She said we may have to install ourselves and she's closing the service order. Read her response below. I'm going to hire an attorney at this point because I'm THAT mad.
Now, the stitching has started to unravel and I have no way to make a claim.

In june 2021 i went to northgate store and bought couch, chair, end tables and kitchen table when they were supposed to deliver it i got a call 3 times they were on their way ans asked directions i could hear people in the background that spoke broken english she was trying to tell i guess they cant read a gps 3 times they did not show up after calling me saying they were on the way they never showed up and never called back so i wasted parts of 3 days waiting when i went to northgate store a guy told me they cmay offer up to 20 percent of the cost of the couch and would get back to me of course they never did so again i went to northgate store and a girl name paris told me they were offering 150 0ff purchase price or 250 in merchandise also i was trying to exchange a kitchen table 4 days after purchase and she said she would have to get approval and get back to me then i could decide about the 150 0r 250 depending if i had to pay more for a new table of course she never called me she never does and went i went there again i was told the request for return of the table was not approved nice of them to tell me huh so i told them i would take the 150 credit on my bill then they told me paris went to the mason store i asked for her to call me and left messages but of course she doesnt call then of all things i get a 75 dollar gift card in mail i went to northgate again and explained also to salesman roy kalib the manager said there was nothing he could do to help me i should call customer service my question is what customer service you dont have any customer service i dont want the gift card i want the 150 dollar credit what do i want with a gift card when i wont buy anything from u again unless i get my 150 credit do u think someone could call me i would appreciate from linda ballard u can look, y number up but u wont call

VERY COMFORTABLE AND CLASSY. FROM, SEEMS TO BE MADE REAL STURDY AND NICE FABRIC. WAS PURCHASED AT THE COOKVILLE TENNESSEE HOME STORE ASHLEY STORE

I applied for Ashley credit card online. I was approved and then attempted to make a purchase that totaled $1900 online the same day. When I tried to complete my purchase, the site showed "system error, purchase did not go through". I tried again the next day and same thing happened. I wasn't sure what was going on so I called customer service. They said it was a mishap on their end and try again later.
Since they had issues online I thought I would wait, receive the card and shop at the store. When I received the card in the mail I created a user online for my new credit card. To my surprise, there was a "pending charge" for the $1900 transaction I tried to make online that wouldn't go through! Franticly I called Ashley because I was concerned I would be billed for a transaction that didn't process! No order number was created, I did not receive any items!
Long story short, here I am two months later still trying to fix this issue. I have talked to four representatives at Ashely. All they say is "this happens a lot, we will send the cancelation request to Synchrony, don't call us back". The problem doesn't end there. I have talked to five representatives at Synchrony! I have been told multiple times this would be fixed, I can use my card again going forward etc. Still not fixed. During my ninth call to them today, I have decided to close my account that was opened and to walk away. I consider myself to be pretty capable of handling my business online. I have never experienced anything like this before. I will NEVER do business with Ashley. Because this issue was so bad online and the time I had to take to put in to cleaning up their mess, I will never shop in their stores either. Unbelievable.

AVOID THIS COMPANY AT ALL COSTS IF YOU VALUE GETTING NICE FURNITURE THAT IS PROPERLY INSTALLED

I went there 2 weeks ago to buy a dining set and bed frame, the sales rep was very nice in working with us and made the entire experience fantastic. He persuaded us into getting delivery and installation which was an extra 150ish and the estimated shipping time was about a week or so. Based on this smooth transaction, I assumed delivery and installation would be the same.

I WAS VERY WRONG. When delivery and installation actually happened a week later, the installer built everything completely uneven so you couldnt sit in any of the dining chairs without it rocking back and forth and our bed frame had pieces that werent even hooked up. The installer promised he would fix these issues but left immediately!

I called customer service to try and get this fixed but they werent able to schedule someone sooner than a week. The rep assured me that someone will be out on Saturday to fix it, but saturday comes and there is no arrival time or update. I called the customer service line again only to be told that the rep before created the ticket wrong since the item is not damaged. The second rep assured me they created the right ticket this time and told me that someone would call me in 2 hours to schedule and if not, then monday at the latest. It is now Weds and I have called again to be told that the previous rep created the ticket wrong and that they could create another ticket!

It is going on 2 weeks now and no one will schedule someone to come fix their $#*!ty work. I dont understand why you would force this terrible installation work quality just to earn a few hundred more dollars. If you want properly installed furniture and not have to chase customer reps around, go to a different furniture store.

On February 17,2018, we purchased a Power Reclining Sofa, from the San Antonio, TX Ashley Homestore location. Not only did we purchase the Power Reclining Sofa, but we were also strong-armed to purchase the Extended Warranty you pushed onto us. The Sales Representative tried to put on our Sale automatically. We were on the fence about buying Furniture and the Extended Warranty. We declined the Extended Warranty, but then the Store Manager was called over.

The Store Manager came out and explained how we really needed to have this wonderful and fantastic insurance. It would protect our Furniture purchase if anything happened. Even if they can't replace it, they will give us the money, equal to the price plus taxes, so we can buy something else. After the Manager promised us the Warranty and how it would protect the furniture, we decided to purchase the furniture and extended warranty. It was good to know that we were protected if anything happened to the furniture. We were told it would be documented on the Contract that we purchased the Extended Warranty. Ashley Furniture did not have anything to give us about the Insurance. It's simple, we bought it, its on the contract and we're protected.

When our furniture broke last year we contacted Dufresne Spencer Group. We explained what had happened and were told that the Manufacturer's Warranty was expired, but we needed to call Montage and just file a Claim, so we did.

Montage didn't care that we had purchased the Warranty. We were told we were not covered and they will not fix the damage. After dealing with Dufresne Spencer Group dba Ashley Homestore and Montage, it's clear that we are being scammed by both. We would have never purchased the Warranty or the furniture, if we knew they were lying to us.

We trusted that they would honor their end of our Sales Agreement. If we knew that Dufresne Spencer Group dba Ashley Homestore would not be Honorable, we would have never ordered from Ashley HomeStore.

Due to these Fraudulent Practices, Bait & Switch, Breach of Contract and Intentional and Malicious Act, our Contract is NULL and VOID. We would just like our money back to purchase a new sofa without a sunken middle.

I ordered a couch from the Homestore in Flowood, MS. Nov 2020 and still no couch. Trying to cancel.

WORD TO THE WISE: **DON'T GET DUPED**. SAVE YOURSELF REGRET, FRUSTRATION, WASTE OF FINANCIAL RESOURCES, and learn from us - those who have had traveled this road of regret and are living in a nightmare!

The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. After having the sofa 1 1/2 months (not even 2 months) the creaking noise got worse and could then be heard if the armrest was used on the right side. I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise... there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch).

When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Though they acknowledged that I had received a defective couch they still blew me off and told me to email their consumer affairs department and their consumer affairs department did the same thing... blew me off. I continued to call Ashley and they continued to do the same thing (refer me to their consumer affairs department and the consumer affairs department would blow me off). Finally they told me they're not going to do anything for me. NOTE: THE ASHLEY REPRESENTATIVE RESPONSE: "Actually if you read the first paragraph of your warranty booklet you'll see that YOU DO NOT have a warranty for the sofa. Amazon has the warranty. We're not going to do anything for you"

Is there anything else that need to be said? Best words of advice is to Stay away from Ashley!

Would like a refund for a cancelled order paid for and have no product
Refund 828.78 paid not rec,d

Great place if waiting over 6 months for furniture and 0 customer service, 0 followup and 0 problem solving skills is your thing. Purchased a complete living room set in Nov 2020, was understood that delivery would be delayed because of Covid 8 -12 weeks. I call on wk 12 was told all but the tables are in and they were going to call me when it all arrived in a couple weeks. We agreed to have what was in delivered and take care of the rest two weeks later. 2 wks come and go and i have to reach out again, im told at that time its going to be another month or so before they are in. They never once call and give updates, i was actually told on the phone by the GM that it was ok for me to call as much as i want SMH. Kind of missing the point on the whole customer service thing. BTW, if you call enough they will eventually not answer the phone, be prepared to hide your number to have someone pick up. But dont settle for leaving a message, they will not return your call. In the beginning of this month i was told that the furniture will be delivered on 5/13. I then get a call saying my furniture is in the store and i can come pick it up (that was not the arraignment, they lied and said they did not have it noted that it was to be delivered to my home even though we spoke just 2 weeks earlier that it will be delivered, corporate did state that it was stated that the furniture was to be delivered to my home) SO, it was suppose to be taken back to the warehouse last week and be delivered this week, I CALL (again) to make sure it was all taken care of and was informed that it was not picked up and it would be picked up this week to go through that whole warehouse, checkin, set up delivery process. After calls to the esculation department latest is it is suppose to be here this saturday. Even if it does show up that day, it is still a 6 month process to get a product that was paid in full in November. This store is a nightmare! Wonder if i qualify for the memorial day savings on the furniture i purchased during thanksgiving SMH

Se hicieron aguados los sillones y le compre garantía y no me cubre tengo un año con los sillones y los cojines la tela tiene bolitas

HORRIBLE customer service.
HORRIBLE customer service.
HORRIBLE customer service.
HORRIBLE customer service.