Ashley Stewart

I had to file a complaint with the Better Business Bureau because Ashley Stewart is not adhering to their own policy of returning items to the customer after the 30 days period. It clearly states on the back of their shipping receipt, "Returns after 30 days not accepted and will be sent back to you. Truth be told, I think they restocked my items and sold them because they still had the tags on them, never been worn, excellent condition. Every time I ask customer service about the status of my return, they don't respond or they say we will send you the tracking number once your items are shipped. This has been going on close to a month now. I am very doubtful that I will see these items again.

I have account with the company and have ordered quit a few things from them however the quality is not what it was when we had a brick and mortar store in my city. The customer service was awesome at the store near me and they just came in and shut them down without any warning. I like to purchase the jeans because not many places sell tall's. The items other than the jeans look nothing like it does online. The fabric is cheap. After paying off my bill on time I was charged a $29 late fee. Instead arguing with them I closed my account. I will find another store to purchase my jeans from in the future.

I had a 1484. 00 bill with Ashley Stewart and I paid $1463 of it at the beginning of my billing cycle, they not only made me wait 2 weeks to credit my account, they dropped me from$2100 down to$100 of credit! I was told we received news that your credit score had changed so this affects your credit with us, REALLY? But you received your payment. I had been a customer for over 20 years, but even if I hit the lottery I will never buy another item from them. This is what loyalty from Ashley Stewart looks like, well No Thanks!

I've been an Ashley Stewart customer for several years now. I like some of the style of clothing that they sale. I believe that's why I stayed a customer this long. But after today, I don't it's worth what "we" or maybe I should say I as an customer what this company doesn't want to correct to make this a better experience for the customers. First of all, I don't have the patience with the website. Once you click on an item, and go back shopping, them circles stats to appearing. Most of the time, I have to close the entire page I'm on & start at the beginning of shopping page. That's annoying & I don't have the patience to keep doing that, over & over again until I'm finished looking through their merchandise. Second, I'd been complaining about this for almost 2 years. When I finally try to place an order it states that my credit card is invalid. I don't understand why they won't do something about this! Third, when I do call (since I can't placed the order online) I can't get through because they of their phone hours. I usually get an recording then it hangs up on me. And last thing, the send a lot o damaged merchandise & it shouldn't be at the customer's expense. Why should I have to pay for shipping if you sent me damaged merchandise. Those are my complaints about Ashley Stewart.Some people have the patience for the things I just mentioned. I'm one of them that don't. I don't mind buying from a business but do right by your customers or you will be losing customers.

I placed a order and paid extra to have it here within 2-4 business not only did I not receive my package but was told that they cannot refund my $12.95. I will never order from Ashley Stewart again. Be careful bc if you pay extra for a early delivery doesn't mean you will get it and you will be out of pocket you paid extra for..

I haven't even been able to place my order yet because my ashley Stewart credit card isn't working on my account... tried getting a hold of customer service for 3 days & nothing back. E-mail, Twitter, Facebook, Phone LITERALLY not a single peep back to help figure out why its not working... I'm done trying. This is horrible service...

Paid off my current balance, $71.95 only one day late and was charged $35! When I call the company to dispute it. They would not waive the late fee. Of course I have no choice but to pay it, but I will not be using this card again.

I bought these bad azz jeans and camouflage suits that you can wear inside out. Too small. I was so disappointed because I see you have to get them two to three sizes up that's annoying.I bad enough you already have to get big sizes bc your plus but who want to buy an event bigger sizes?! Just ridiculous! Im so disappointed bc I have to return them...

My first and last purchase with them. The clothes are beautiful but they are not the correct sizes. I ordered on line and the top was too small so I returned for refund. Was told they do not refund shipping... ok... but you also get charged an $8 dollar return fee. Seriously! Out of a $38 purchase I was refunded $17.

Horrible customer service Latoya (manager) has very poor customer service skills. I place an order 2 days ago the items went on sale before I even received the package. I contacted them asked for some type of price adjustment. They said I could not receive one that I would hav to return items once received & reorder. Wat an inconvenience for a loyal customer. I am done shopping with them. Their items are overly priced anyways, other sites always offer free shipping after u spend do much not them. BUY IF U DARE

This was my first time ordering anything from Ashley Stewart online. I placed an order early friday morning, (6am) and here is it 3 business days later it still hasn't shipped. I called but was always on hold for 15 to 30 and never talked to anyone. I emailed twice no response I even went on the Facebook page to send a message, no response. I have a feeling this store will be going out of business really soon with all the bad reviews I've seen

I purchase some items as a Christmas present for my wife in early November. Of course, she did not see them or try them on until Christmas day. We found out that they were too large. The store would not refund or exchange them because I paid for them using paypal. I contacted customer service, and was told that because it was more than 30 days since I made the purchase, there was nothing they could do. Given the covid 19 event, and xmas season, I would think they would be more flexible with their return policies. I will never purchase anything from Ashley Stewart again.

I ordered 3 bras from here, none of which I like, all of which were ordered in the same size. One turned out to be a bralette with a wire and is very small, but still probably my favorite one but I still never wear it. The second one came broken (it had ribbons across the chest and one was missing) and was all way too big on me. They eventually sent me another one in a smaller size with a refund but it was still slightly too big, but still wearable. Unfortunately only after a few weeks of wearing it the wire poked through the end. The last one I never wear because the wire is u shaped so it digs into my ribs and stomach and doesn't hold in the sides. Absolutely not worth the price, will never buy from again

My first clothing store credit card and it was an awful experience. I scheduled a payment and I received a confirmation number but that didn't matter to your customer service department. Because they couldn't see it in there database I was still charged a fee and I had already cancelled my card a month ago as well. The so called supervisor was extremely rude. I'm done with Ashley Stewart company I would be making any purchases in the future. There are too my plus size affordable company that are willing to work with there customer. I work for a Collection agency and we're always able to make arrangements for our customers. Ashley Stewart is not customer friendly!

I did a return on December 4th 2016 at Ashley Stewart and the refund was suppose to be refunded back to my card and I have heard nothing but excuses and everyone acting as if they don't know what happened to the refund. I am at the point of just disputing the charge and then they won't receive any money.

Ordered item was way bigger than my size and was told to pay for return of shipment? Customer service representative kept me on the phone for more than an hour and came back to tell me she was sorry, I have to pay for the shipment out of my pocket or would be deducted from my refund. I drove about 45 minutes to the store to exchange the item and was told I couldn't do it there ( online exclusive). I have never experienced anything like this from any online store, and it's very imperative that Ashley Stewart revise their policies. Would not recommend to anyone; Bad customer service.

Unhappy customer

I love me some Ashley Stewart, but this purchase the tights are not working for me... I bought two pair, size EE that states it goes up to 330 pounds, My weight is 280. The first pair I couldn't get past my stomach, the second pair, the panty portion does not go all the way up, only to lower part of my stomach. I have stretched, pulled, & tugged wore them to work & felt them rolling down all day. The crotch part is squeezing my inner thigh. More panty portion need to be added, & more stretch please.

Ordered a dress on 11/29/17, received an email from Ashley saying that they got my order and would send an email when it ships. Today is 12/8/17 haven't received any other communication from them. I sent them an email stating that I needed the dress for my graduation on 12/15/17, haven't heard anything back.
I placed another order on 12/4 with my Ashley S. Credit card and haven't heard anything from them about that order either.
I have bought from them for years online and never had a problem until now. What is going on at Ashley Stewart!?!

I have spent thousands on items at Ashley Stewart over time. I hate to say that the quality of these clothes have diminished drastically. The material is now flimsy. The items are taking WEEKS to get here, keep in mind they give you 2 weeks to contact them for refund, per Nicole (supervisor). 1) I made the mistake of not checking a Hi-low blouse and then when I was matching it up with a new pair of pants i noticed the sleeve was not sewn down the arm. 2) Track jacket just purchased has a open pocket that was not sewn. **Ashley will not send you a replacement, they will send you a label and refund the money. The sizes are not the same anymore.

Basically I ordered some boots on January 26 and here it is the 29 and not one email about my order and shipping info. But I have received many spam email about ordering more stuff. I'm confused. Even less popular sites send you a email confirmation about when your order is shipping its almost 5 days and still nothing. Won't order again. Mind you once you place an order you can't even cancel or edit. Bullshyt

I purchased an "ON MY LEVEL" t shirt... very cute too. I wore it one time and washed it one time without bleach. The black hair on the shirt faded so therefore their was no color at all left. I tried to return it or exchange it but couldn't because it didn't have the tags attached. Well why would I wear it wash a shirt with tags anyway. I as well as many members of my family have ordered lots of clothing from Ashley Stewart but NEVER again. If anyone is planning to buy any of the tshirts with black hair or faces on them don't because the color will fade when they are washed. I sent mine back thinking they would send me another one once they saw it but they didn't and plus didn't even send my cheap-looking one back even though it was paid for lol. Oh well I guess they need their mess more than I do.

I have ordered numerous times from Ashley Stewart and they rarely offer free shipping unless you order a high amount. 9/10 i need to return ordered items due to poor quality and you are charged once again to return the items. Good customer service would be to have free returns, especially if the customer is not satisfied with the fit or quality.

Ashley Stewart Holiday experience was horrible. I placed 3 orders from cyber Monday til a week before Christmas and at least two items from each order wasnt in stock after I ordered. Thats ridiculous. Now I have a trip to take Friday and I just opened a package where I ordered some boots and it the wrong darn boots. Im so heated. The freakin warehouse and online depart needs to communicate or Ashley Stewart needs a better darn system.