Ashley Stewart

I placed and order on February 12th and today is February 28th. It said my order as shipped and they even gave me a UPS tracking number. They also charged my card I've had the tracking number since the 14th and UPS to this day still doesn't have my order. I called several times on this order and was told 3 different delivery dates. I tried Tuesday and they said I couldn't cancel the order because it already shipped. Well today I was told it never left the warehouse and that it would be here on 3/3/20. I told them to cancel my order and refund my money. They are liars and Linda is rude.

Over the last few months or so, I have purchased almost a thousand dollars of merchandise from Ashley Stewart in the store, and online. Because they have trendy fashions, I thought that Ashley Stewart would be my new go-to store until recently. In the actual store, the employees are NOT friendly and a bit rude overall. I have gone to 3 of their stores and 2 of the stores had very rude employees. They all can use some customer service/ people skills training. When ordering online, I often order several sizes of the same item and return the ones that do not fit. Their online order process is misleading - BUYERS BEWARE, their website says that items can be returned to their stores but if you do, the employees refuse to take the merchandise even though the same exact items are in the store. I have done online orders with other companies and returned items to the associated brick and mortar store without issue, but that is not the case at Ashely Stewarts. Their staff refuses to take back items even though the customer service representative and the website clearly say it is possible to do so. Matter of fact, the last item I attempted to return, the cashier did not even bother to look at the invoice. She flat out refused to give me a refund simply because it was an online order. It's as if the online store is a totally different company from their brick-and-mortar store. Perhaps since the service in their stores is so bad, they should just simply close them. They have lost a customer in-store and online.

I decided to give Ashley Stewart a try and I sincerely regret it. I purchased undergarments and none of them fit right. The butterfly bras are permanently stuffed and make my boobs look unreal in size. I know my bra size, but these cups are super big and they don't keep my girls in place. Wire bras are painful, but the 4 small wires on each side make wearing this bra painfully painful. It will not be a good day if you're wearing the butterfly bra all day... if you can make a full day. I like the concept of the butterfly bra, but it's a no for me. The instructions say machine wash, but I only got to wear it one time because the metal hook that connect the front bra strap to the back bra strap broke, it's not fixable unless you have an industrial sewing machine. And their panties don't get tighter as you wash them... they get more loose. I also purchased a bracelet that turned penny cooper in a matter of days. I thought it would last a month at the most, but it didn't. I will NEVER buy from A. S. again.

I purchased the gold chain belt and the quality was definitely not worth the price. I expected the chain to be heavier for the price I paid. The belt could be worth 5$
Very disappointed

Horrible customer service
Horrible customer service
Placed an online order on 9/1/19. Called customer service on 9/14/19 and told the rep I was calling to check on my order. Order number and mailing/billing address etc were given. Rep pulled up the information and stated that she had to place me on hold to do more investigating After holding for 22 minutes, the Rep said that the package didn't have any tracking information so there was nothing she could do about the order. She offered to put the money back on my card and stated that it would take 5-7 business days for it to show. I told the rep that I was still wanting the items but most were on sale at the time of purchase. I asked if I could get my new order for the price of my previous order. The rep told me NO, I would have to get them for whatever the price is today. She then said that she have no way of changing the prices. I told her that other stores would at least send an email offering some money/percentage off on the next purchase. She said we don't have discount cards. With all that being said. Ashley Stewart did nothing to rectify the problem. I will not be ordering from here again.

I ordered several hundred dollars worth of clothes for my upcoming vacation. It all hinged on a waist trainer I also purchased from them. Imagine my displeasure when all my items came except the waist trainer! I called to inquire and the lady was rude before I could barely tell her what happened. She began by saying and I quote "Dont even think of returning your stuff, cus you bought it on clearance and its not returnable. So you cant return it!" Oh wow, who said anything about returns?
And this brings me to my next point: All the stuff I purchased except for a couple pieces were OBVIOUSLY previously worn and were returns. If I could post pictures I would. I purchased two pair of shoes and the bottoms showed obvious wear of someone walking in them. Completely scuffed! One, may be a fluke (not really). But two?! A dress showed thick straps in the advert, had none when it arrived! I have a feeling at some point AS got purchased and turned over to Jhina, cus back in the day their clothes (even sale items) were the bomb. Now they are the bomb for the wrong reason. Iv moved all my business to Layne Bryant. Ill never shop AS again.

Not worth the money, especially their sweaters, bras, and definitely their panties. I have bought about 10 pair over a year and nearly all have torn or ripped and I hand washed them.

I traveled 45 minutes out to go shopping at the only Ashley Stuart in Orlando (west colonial store) today and I was very disappointed with the service I received. I was not greeted and I had to ask for help. Even then the sales associate Named angela Lundy was extremely rude and unapproachable. She acted as if I was a bother and she really don't want me there. I asked for help with several items (I needed to see if a Particular item came in a set) with a matching top and she said NO what we have is what you see there and pointed to the rack of clothing. I also needed an Item that I thought was out of stock in my size until I noticed that the manikin has on the size that I needed. I asked if she could help take it off the manikin so I could purchase it and she didn't want to. She was not courteous she was not helpful she did not move with a sense of urgency and she most definitely did not make me feel welcome or comfortable. This by far was the worst shopping experience I've had in all my years. I have a Ashley Stewart credit card that I'm thinking of closing out & never shopping here again because of this experience. This store is the only store in Orlando and I refused to come back and get Miss treated the way that I did today. Hopefully you guys address this issue so I can continue to shop here.

I would never imagine i would be writing a review about you. You guys need to learn how to treat customers that shop with you often and spend a lot of money when its even so dam hard to exchange and return everything is money. Am so pissed right now i wish i could put zero stars. I will admit that the products are good however based on my previous experience this time around you have let me down and to that customer service agent in the chat miss shanice you don't just end a chat while u talking to a customer so bluntly without saying goodbye etc you need to learn to end your chats professionally your not talking to your friends. I have spent my $198 to get my diva dollars nothing came in my email and when i asked about it i heard it has been expired OK i understand i said i don't want it back but because i was qualified and i didn't received totally not my fault is there anything that can be done to give me a discount on a purchase am about to do for $201 and you gonna tell me bluntly diva dollars expire wen i clearly said i am not asking for that then turn around and took your $#*! away like customer doesn't matter well OK i am done shopping with u guys no more credit card with u guys

Better to shop in store material and style don't look the same once you get then you have to pay to return it. Also there's no returning to store on sale items

I was very disappointed in the size and quality of the two dresses I purchased. The size ran way too big. The quality of the material was cheep. I will not purchase anything else from Ashley Stewart.

Great Plus size clothes. They don't do returns, nor exchanges outside the U.S. Sadly, they don't do currency exchanges, on their website, so if your Canadian you don't know the exact dollar amount.

The only reason they received 1 star is because you can't send it without it. I have shopped with this company for over 10-15 years with no problem until ordering off their website. I only order on the web because there is no store where I live now. The first time was sweaters that looked like it had been used. This time I order two packages and returned them. THEY DO NOT GIVE YOU YOUR FULL REFUND. I spoke with Dametria and she had a nasty attitude so I asked for a manager and she hung up on me. I called back and spoke with Brandi (a manager.) This is 9 days after they have received my packages and they still haven't scanned them in. I WILL NEVER ORDER FROM THEM AGAIN.

I've ordered a coat and jeans from them and the coat wasn't like the site posted it to be it was extremely short on the arms and the jeans were extremely long so I kindly returned them. Just to find out they make you pay for the shipping to get the item and to return the item. That is extremely harsh especially with the whole pandemic going on they should welcome us shoppers. I PROMISE YOU I WILL NEVER EVER SUPPORT THIS STORE IM SO DISAPPOINTED IN THEM.

I ordered a shirt size 26/28 they sent a size 18/20 but the label says 26/28. And will only send shipping label after I prove to them the size was wrong! I will never waste money with them again!

I ordered a Black Sweatshirt Hoodie, with The Word LOVE written out in Red Sequin, On the Photo it looked Nice, and Long, NOT the Case, it's Very Short, and I'm VERY Disappointed AS, You are/Were My FAV Store to SHOP At... but I think I'm having a Change of MindCause LOVE DONT Live here NO"MOE... Signing Off UNhappy LONNGG Time FAITHFUL Customer

I went to the Hallsferry location in St. Louis, MO I was trying to use a couple. I had from awhile ago showed the coupon to the manager she told me to text the word on the coupon and get a code I saw it was a code on the registrar as well so I copied that one too so I go out to the car text the word from my old coupon and it gave me a code that was expired in 2016 I said well ill try the new code from the registrar and it came back I had already tried a code all you can use is one but the first was expired so it blocked out the new code I go back in a tell the manager I was ripped off this old trick talking about we can see if the expired one would work is all she could do off course it didn't im like don't you have a different code or could you just take the five off she said no mam I was like what the hell it was not fair I bought the two items but I will never in my life go in there again I hope they close that one too

Their line of clothes for the beautiful plus size woman is modern, fresh, sexy, and the price is absolutely great. They send you great coupons. 5stars all the way.

I have been ordering since maybe 2020.This past year I went from a size 14/16 to this year a 12. My goal is size 10. I need more dresses

I ordered a outfit Tue. Thur. Got a email telling me they didn't have one of the items I ordered I ordered then payef extra to have it rushed cause I have a engagement to attend Saturday so now I payed extra to have o my half my order and idk if they took the full amount gotta check my account then I asked to Speak to a Superviser she tell me none was available and it would take up to 24 hrs to speak to one I hate this store never will I order again IG something is not in stock it should say that online

I ORDERED 2 DRESSES ABOUT A MONTH AGO. ONE OF THE DRESSES I RECEIVED I DIDN'T ORDER, THEY GAVE ME SOMETHING ELSE. I CALLED TWICE AND SPOKE WITH SOMEONE ABOUT IT, THEY NEVER GOT BACK WITH ME. I SENT EMAILS SHOWING THE INVOICE OF WHAT I ORDERED AND WHAT WAS ACTUALL SENT. THEY STILL HAVE NOT GOTTEN BACK WITH ME, SO I JUST GIVE UP, I'M STUCK WITH SOMETHING I WILL NOT WEAR. VERY DISAPPOINTED.

I ordered 2 dresses and I received them and when I open the pkg to try them on they had the elastic out of the sleeves and them hem was out of the other dress this will b my last time ordering from Ashley Stewart they wanted me to take a picture and send it to them like I was lying b4 they could send me a return label to send them back that is a bunch of BS who does that and when u do send them it back I have to pay almost $10 and I had to pay $18 to send 2 pair of shoes back Ashley is a joke will never order from them again.

I mistakenly put the wrong address on my shipment. The post office sent it back to Ashley Stewart. I contacted Ashley Stewart the moment I knew it would be returned. They emailed me and told me nothing could be done, I would have to pay the new price for the clothes when I got them on the Black Friday special. I am
Beyond pissed. I was up at 12am buying clothes for my Christmas party just to hear that my clothes will be returned. I have tried 3 times to contact their customer device line which is attrocious! The first day I waited my whole lunch break of 30 minutes on hold and still didn't get in touch with anyone. I tried 3 TIMES since then and left a message for someone to call me back and still nothing. I will have to take another lunch break to find out about my clothing. This is the most unorganized unprofessional clothing store online that I have dealt with. Rainbow's customer service is better and that's saying a lot. I'm going to keep wasting my time and see about getting in touch with anyone. I'm never shopping here again. I'll stick with Torrid, Lane Bryant and Zulilly. Do better Ashley Stewart. These online instagram boutiques are more organized than this national company. Come on!