Ashley Stewart

In the middle of placing an order and submitting payment information Ashley Stewart site glitched. Went back to my cart to check to see if my item was still there, which it stated it was empty. Also, I did not receive an order number. That prompted me to re-order my item, which I did and this time I received an order number. I checked my online banking statement and the I noticed the first item was placed and I was charged(how, idk). I hopped online to chat with an agent, I explained what happened. I was advised by the agent that they do not cancel orders, by no circumstance to ensure that the customer receive their items in a timely mannor. I advised that I understood, but Ashley Stewart site glitch, which is not the customers fault and therefor I should be able to cancel that particular order. The agent then further advised me that they haven't received any other complaints that there's an issue with the site. Which then, I advised "Jean" that there may have not been, but I am reporting an issue now and the item I purchased was under $20 due to the site 40% flash sale and I gain nothing by lying! Long story short, they did not cancel the duplicated order. I literally had to call my back, placed an dispute just to get my money back. This is a very small issue, and should've been handled much differently. Either refund the customer's money, maybe offer a store credit or something but to advise them that under "no circumstance" is unacceptable and make me want to spend my money elsewhere. GREAT job, AS!

Everything is over priced! Some of the material used for their clothes are not good quality, some of their items doesn't fit true to size. I've ordered clothes in the same size from other places and they fit fine, and their return policy is horrible. I purchased an item from them and couldn't return it because they said I took to long even though it still had the tag on it and hadn't been worn. When previously trying to return the item, I was told to take the Item to UPS but UPS wanted to charge almost what I paid for it to return it. When calling customer service back. I was told to take it to a store which is a real distance from me so I had no way of getting there and I can't get around all that well due to health issues therefore I wasn't able to return it. So when I finally found someone to try and return it for me, the customer service rep told me it was too late. Now I'm stuck with this item and have two of them cause I had to order it again for another size that fit cause this was my only option at the time for what I needed. Their policy is terrible but they do have nice customer service. I understand it's not their fault and they're just doing their job. Everything else sucks and I will never shop there again.

Did they change buyers? The dresses are so ugly now and the quality is awful. I use to love their clothes... not anymore.

IF I COULD GIVE THEM A NEGATIVE RATING I WOULD! So I order boots that were on sale Black Friday weekend. Ashley Stewart use UPS for their shipping company (which by the way is the wor sa t shipping company to use during the holiday because their delivery people are lazy). I received a notification that my package was shipped while I was at work. Cool! Get home no package filed a claim with UPS and Ashley Stewart about the package. Had all the information from my leasing office security that proved my package was never delivered. UPS denies their claim so Ashley Stewart decides to deny their claim. This happened 3 times. So then I reached out to a friend that works for UPS and found out Ashley Stewart has an agreement with UPS. So when one denies their claim the other denies their. So mind you this happened starting 11/28/18. So now by the middle of December since I don't have my package or a refund I dispute the charge with my card. Ashley Stewart has extended that investigation twice. Now they talking about 45-90 days. Their online is a bunch of scammers. If you don't go in the store do not shop with them! SHOP SOMEWHERE ELSE because they like keeping people hard earned money because of their mistakes and mess ups!

They have the best plus sized clothing and I've never had any problems the delivery service options are great

Been shopping here for over twenty years! Never been disappointed at all! Very good quality and totally worth it for me!

I have been shopping with this company for YEARS! I recently purchased a jacket online and when I received it, the stitching was totally wrong. The jacket would not lay down flat in the back. I sent an email and explained this and told them the way that it was folded is where the problem was and this is how it was STITCHED. No damages done on my part. The last agent, whom I was later told was a supervisor, simply told me that they would not be able to accept my return as a damaged product because I only needed to unfold the jacket. First of all, the way the jacket was sent without being inspected shows error. Next, based on the response and the picture, it was totally clear VIRGINIA did not read my entire email because she would have known that the fold was a stitching issue. Lastly but definitely not least, FOR HER TO INSINUATE THAT I AM IGNORANT ENOUGH TO NOT BE ABLE TO UNFOLD THE JACKET SO IT CAN LAY RIGHT WAS VERY DISTURBING! If it was a simple folding issue, it would have fallen into place immediately after I tried to pull it loose the first time. I have sent pictures of the stitching and emails and told them that this is how the jacket was stitched and the only thing they offered me is a refund of the shipping charge and an apology with the 30 day return policy, and since I am a technical, educated woman, an exclamation point. Anyone grammatically correct knows that when offering and apology of something beyond your control shows no excitement. They have absolutely lost a long time customer.

They are the best... I tried them on they fit perfectly and so smooth on my body. My new go to for bars.

For the price of their clothing, the material is very cheap. I am very disappointed in this company. I used too love buying their clothing.

The clothes is very cheap looking. I have been shopping at their stores for years but, now I think I will shop some where else. I

Talk about a perfect fit and true to size. Quality was GREAT! Absolutely Beautiful! Highly recommend this dress!

I got a blouse that didn't look like the advertisement I was to take a picture and e-mail it in. SAD

Love my outfit, Made my birthday wonderful. I had so much fun with this outfit and it was very comfortable

What happened to Ashley Stewart? I have been a faithful shopper, a lover of Ashley Stewart Fashions for many years and for the last 6 months it looks like they have grabbed some of these models as well as the clothing and accessories off of the streets. I mean no harm, what happened to the models that MADE SOME of your clothes look GREAT AND SELL OUT? IT IS THE MODEL THAT HELPS SELL YOUR LINE. AGAIN, I MEAN NO HARM, THE NEW ASHLEY MODEL'S ARE BEAUTIFUL BUT "ARE NOT ASHLEY STUART MATERIAL" FOR THE EXCEPTION OF THE THREE ORIGINAL MODEL'S, who are trying to help sell these new ugly lines of clothes and accessories...WHAT HAPPENED TO THE GOOD SALES?...I SEE ASHLEY SPIRALING DOWN, I SEE NOTHING SELLING OUT FAST AS BEFORE DO TO THE NON-FASHIONABLE CLOTHING LINES, THE NEW TYPE OF MODEL, CHEAP MATERIAL, LACK OF GOOD SALES. I CAN ALMOST BET THERE WAS A COMPLAINT THAT ASHLEY GEARED TOO MUCH TO THE AFRICAN AMERICAN WOMAN, JUST BECAUSE OF THE CHANGES. I COULD BE WRONG. ASHLEY STEWART COME BACK TO YOUR SENSES BEFORE YOU LOSE IT ALL, I MISS THE REAL YOU! ALL CAPS BECAUSE I AM EXPRESSING EMOTION...

Ladies! Ladies! Ladies! It breaks my heart to say do NOT purchase from this site. So I placed an order on the 8th of Nov 2022. And because the site was glitching it didn't allow all the numbers to attach to my address. I noticed it immediately so I tried to do a virtual chat and they kept declining it. So I called and was on hold for 45 minstrel couldn't get anyone on the phone. So I called thw next morning just for them to tell me that I had 30 min after I placed my order to fix it. (Which I tried to do twice) So I was told that I had to wait until a delivery was attempted before they could do anything. So now my stuff is being sent back and they told me that the only thing they could do is offer me a refund and if I repurchased the items they would give me a price difference for the items so I could get them at the price I originally purchased them. But only after I purchased them at full price and then they would issue me a refund. This is the second time that I've had this issue. I've been a loyal customer for almost 6yrs andafter this I will not be going back. I found a better site, and the prices are more reasonable and the customer service is better. They treat you like you matter and they go above and beyond to make sure you receive your items and that your happy.

This is the worse company to order off of. You go online and you choose what you want and never in stock

You can be one of their loyal customer but the customer service is so bad the company is so ghetto online service is the worst

Customer Service is horrible. This company doesn't honor their customers. Get a visa or master credit card and forget the shenanigans!

I don`t know if it`s me but the look for summer is awful, please get a new line quick. Shein looks better!

DRESS KEEPS SHOWING AVAILABILITY ON SITE... ORDERED DRESS 3XS... ORDER CANCELLED ALL 3XS... WTH? KEEP YOUR SITE UPDATED... STOP PUTTING THE CUSTOMERS THRU THE TURMOIL AND DISAPPOINTMENT

I love this store the clothes fit real good and the dicounts are good and sometimes I don't care how much that is how much I love this store

I ordered a pair of boots size 12 when I received my order it was the wrong size a size 9 I called customer service she was nice and told me I had to take a picture of the box and email etc. I did they apologize for the mix up and since it wasn't my fault they would send me a label so I wouldn't have to pay I really wanted those boots so I reordered the same boots and OMG! I received the wrong size again I took pictures of both boxes. They apologize for the mix up I was told I would receive another label to send back that order so I waited for almost a month No labels so I email them again telling them I never received the labels and I ask could they email me the labels they did I sent back both boxes of boots and what made me up set with this company they had the nerve to charge me for returning the boots when clearly it wasn't my fault they missed up twice and keep part of my money and then I noticed that they only had one return showing I email them again asking about the second pair of boots and I received an email that said I'm sorry but you didn't return two pairs Thank God I had a postal receipt showing I had sent them two box this has left a very bad taste in my mouth for this company

My order was a empty bags fine under my mailbox just fine it today wen come from work. Thank you...