Excellent service. My inquiry about appliance repair was handled very promptly, and I received specific instructions on what to do next.
Signed up with a day trial and canceled my subscription within minutes and still charged the month fee. Tried to be paid back but no and they tell me I was on the app for a day which is not true at all.
Hi, Daniel. Thank you for your feedback. We put significant effort into ensuring that our subscription pricing model and terms are prominently displayed during the registration process.
If you would like to discontinue your subscription with us, here's how you can do that:
-Simply request subscription cancellation through our live chat.
-Access your profile on our website and terminate the subscription from there.
-Call us at +1 (833) 600-0218 or send us an email at billing@.ask-crew.com.
If you have any additional questions, please let us know - we would be glad to help you!
Absolutely NO HELP. Told them to stop.filed a dispute with bank as you obviously refused to cancel. I don't have the kind of money you charged me with.
Hello William,
Thank you for sharing your thoughts. We constantly aim for excellence in our services, but it seems we missed the mark this time. Concerning your request, feel free to get in touch with us at +1 (833) 660-0069. We are here to assist and would be more than happy to answer any questions you might have.
I tried to change an address on a UPS package. Somehow through the UPS website I got connected with this website. I've been charged 55.00 for 2 months that I didn't authorize. When I called they refunded me 1/2 a month. Don't use them.
Hello, Jessica. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (833) 660-0069 and we will be glad to assist you!
I asked how to recover an account online and all they said was to keep trying what your doing. No it didn't work and they had no alternate ideas.
They also keep wanting to charge my credit card monthly after giving a useless answer to 1 question.
Hello Mark,
Thank you for taking the time to share your experience. We regret any inconvenience you might have encountered and would like to have one more chance to impress you! If you have questions or requests, please send us another chat message and we will do our best to assist. Our experts are always available for you!
I asked a simple question about Uber charge in London. They said they will charge me $1 (refundable) for that. One week later they charged $49 monthly subscription fee from my PayPal account without my approval.
Hello, James!
Let me explain what's happened. You purchased a 7-day trial subscription for $1, and once it expired, you were charged $49 for a monthly plan. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
Our Team would like to help you with your payment question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388
I would give 0 star or negative if I could.
I asked questions and paid for that, it was only $0.25 a question.
Ask-Crew may make it legal to set subscription for $49 per month, but they absolutely not make this message noticeable. It is like heating and stealing. I have been charged $49 three month before I found the did that
I was using ask crew and never signed up for membership and co.pany too over 100 dollars out of my account and only refunded me 27 dollars I have spoken to a lawyer and unfortunately I will have to sue your company to retrieve the rest of my money. I would rather speak to some one about this from your company before I file charges for theft and drag this into court
Hi Samuel,
We appreciate your willingness to share your experience with us. Our company is built on the foundation of complete transparency with our clients, particularly in matters related to finance. We make sure that all prospective fees are outlined from the very start of the subscription process.
For any additional information, please feel free to contact us at +1 (833) 660-0069. We are always here to assist you and clear any misunderstandings you might have.
I was having trouble finding some information about my Amazon account and stumbled onto Ask-Crew after seeing something on the internet that said Ask-Crew would answer my question for one dollar. They did answer the question, but the one-dollar charge turned out to be $55.00. My bank flagged the purchase and deactivated my debit card. I was issued a new card. I put a review on Trust Pilot and Ask-Crew is trying to have the review removed. It is an honest review of a company that told me I would be charged one dollar, but the final cost was $55.00
Hello Bill,
Thank you for your feedback! We are committed to delivering transparent and user-friendly services to all our customers. However, we would like to clarify that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts, capable of addressing any tech-related issues. Furthermore, it is important to note that we are not affiliated with Amazon.
Our subscription pricing is clearly displayed during the sign-up process, and we ensure our users are fully aware of the terms before they proceed. Should you have more questions or need further assistance, please do not hesitate to give us a call at +1 (833) 660-0069. We would be more than happy to assist!
I'm not fully satisfied with the expert help I got there. I had an urgent question, but my expert didn't understand it. I tired of waiting for an answer and sent a complain to the support guys. They immediately connected me to another expert who solved my problem very quickly.
Thank you for your review, Frank! We are happy to hear you've had a positive experience with AskCrew!
The only reason they're getting a single star is because I can't give them no stars. They are a scam. I canceled on the second day and they're trying to take money from my bank account. They send you a copy of the conversation but their response to my request to cancel has been changed. I'm reporting them to the Better Business Bureau.
Hi, Tony! We understand you're feeling. We're very sorry that you had this experience and want to make things right for you. Please, contact us help@ask-crew.com.
They took $49 our of my account and I don't even know who or what they are. I'm very upset. I was either hacked or they did it. I never give my personal info to anyone I'm not familiar with. I'm on a fixed income and they have hurt me for the month. Be careful.
Thank you for your review, LuAnn!
We are very sorry that you had such a bad experience with us!
Could you please send us an email via https://ask-crew.com/info/contact-us/ so we will be able to review your situation and provide you with a refund?
Also, please be aware that Ask-Crew can only get your personal information and credit card credentials only if you share them with us when you're registering on our website and accessing our services.
I am very happy I met with your crew. You will be my first contact if I happen to have any problem(s) in future. I would recommend you to my friends, co-workers, and family members for such services. You are smart and friendly.
Hello, Sebastian.
Thank you so much for the positive feedback.
We are always happy to provide our customers with excellent service. Our experts are available 24/7!
I don't know what I'd do without this site.The AskCrew expert helped me fix a very personal problem that annoyed me for months. Thank you for saving my nerves and making my life simpler! I'm incredibly grateful.
Hello, Stanislav!
Thank you for the feedback. We appreciate your kind words!
I joined last week and they charged me £8.00 for help with my online banking which they didn't fix and today they have taken £112.38 out of my bank account yet I am supposed to still be in my free trial
My partner asked a question and we got a three charges amounting to $1.00 from Lemandale Limited. That was okay, but a few days later a charge of $74 appeared. Their so-called solution to the original problem didn't even work. ask-crew.com is a predatory company.
Hello, Pat.
That's not good of us. We're always doing our best for our clients, but sometimes, the question is a challenge even for our Experts, but let us assure you that they're developing this superpower daily! Still, we're sad to hear that your issue wasn't resolved.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
This electronics service follows other websites and once they get your information for a one dollars start up the verification they will bill you seventy five dollars a month the only way that you can get rid of it is cancel your credit card
Hi, James!
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
I am really dumbfounded as to why some people give this company a good review as they did nothing but trick me out of $70 for doing absolutely nothing. I don't even know how I reached their site because I was trying to get answers from MyHeritage and somehow was led to Ask-Crew chat assistant which asked me to authorise a $1 charge that would be refunded. I should have stopped there but then I was notified that my account was charged $69 by this company and I went on to realise they were planning to charge this monthly! Luckily I was able to cancel this recurring payment through PayPal and I have opened a dispute with PayPal in the hopes of having this reversed.
Hi Toni,
We appreciate your willingness to share your experience with us. Our company is built on the foundation of complete transparency with our clients, particularly in matters related to finance. We make sure that all prospective fees are outlined from the very start of the subscription process.
For any additional information, please feel free to contact us at +1 (833) 660-0069. We are always here to assist you and clear any misunderstandings you might have.
We didnt authorize charges. They charged debit card; dont know how. We "cancelled" the service we didnt ask for and had to cancel the debit card (fraud) the same day. They quickly mad 3 more charges before the card was cancelled. If you see anything with Askcrew, call your bank and cancel immediately. Good luck.
Hello Anne,
We appreciate your feedback and value your input.
Our constant aim is to offer a seamless and effortless experience to all our clients, with absolute transparency forming the cornerstone of our services. We take extensive measures to precisely display all subscription costs during the registration process, ensuring that our users are sufficiently informed of all terms prior to the finalization of the process.
Should you require further information or assistance, please feel free to reach us at +1 (833) 660-0069. We remain at your service and will be delighted to answer any queries you might have.
Even though I emailed ask crew support team a month earlier to cancel my subscription but unfortunately the next month I have been charged £74 from my bank account. Still haven't received any refunds or reply from the ask crew support team. A proper scam.
Overview
Ask-Crew has a rating of 3.1 stars from 128 reviews, indicating that most customers are generally satisfied with their purchases. Ask-Crew ranks 75th among Question And Answer sites.
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Business History
We do everything possible to create perfect conditions for online consultations and keep both Members and Experts satisfied with our service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David!
Thank you for choosing our service and for your kind words! If you need any further assistance, please don't hesitate to contact us.