Aspen Dental

In January I went to Aspen and was told I needed a crown. When I went to get the temporary the girl who worked on me was sick. Coughing and congested. When she put in my temporary she put the cement all over the back of the two teeth next to the one she was working on. I had to ask her to clean them off. She did a half $#*! job. When my tooth was ready the next incompetent worker tried to pull the temp off. It had so much cement on it it wasn't moving. I told her it was hurting me and asked for pain med. She got syringe ready and then said wait I think I can get it. She used what seemed like plyers and smashed my tooth into many small pieces. Some going down my throat and choking me. This chipped the tooth next to the one they were working on. The new crown was put on. I have pain in the new crown for weeks. I went to a new dentist and was told that they had left a margin near my gum and had exposed nerves that was what the pain was from. I went to aspen and talked to Deon, the office manager. In-between her Potatoe chips she was eating she said she would check with the owner and the dentist to see what could be done. 3 days later I had to chase down an answer. She said I would get a full refund and It would be taken off my insurance. My insurance will not pay for it to get fixed because there is already a claim on this tooth. It took 3 months to get my refund and it still hasn't come off my insurance, The office manager was no help. I had to call and go there numerous times. At one-point Deone actually rolled her eyes at me. Very unprofessional.
Needless to say I will never step foot in that horrible business. I have called the billing department and get the run around every time. A call is usually a 20-minute wait to talk to a person. I'm assuming because the business is so bad they have so many complaints.
Bad business! Stay away!

I requested an estimate for dentures when scheduling my appointment. I specifically inquired about ensuring that my insurance would approve the cost. Following up two days later, I was assured that the insurance would indeed cover the procedure. On the day of the appointment, I reiterated my concern about coverage and was once more reassured. Even as I settled into the dental chair, I sought confirmation that it was still covered and received the same response. However, a week or two later, I was surprised to receive a bill indicating that the procedure was not covered. Trusting their expertise, I believe that I should not be liable for payment, adding to the ongoing dilemma.

Paid in advance for services that would not be completed for weeks. Over paid by almost 3 times. Months later still no refund just more run around and promises.

Lengthy wait to get someone to answer your call only to have them treat you rudely and hang up on you. From the local office to corporate, horrible customer service! They will do everything in their power to deny you owed refunds.This company's business practices are criminal! They refuse to resolve issues that should easily be satisfied. Went the BBB route. Next my attorney!Their doors should be CLOSED! PERMANENTLY!

They have unethical billing practices, they overcharge and talk you into financing the amount that the insurance company won't pay. They say that the price of the work that is being done isn't covered completely under the insurance and you will need to pay the balance. When I didn't have all the work done they were supposed to let American First Financial know to remove the cost, they never did. The excepted the insurance payment and the balance I was left with according to the explanation of benefits was much less then I was told I needed to finance. I can't get them to refund the money to the finance company and when I called to complain to the finance company I was told they couldn't help me until Aspen refunded them and they refused to do anything else. They are still charging me monthly for money I don't owe.
During my first visit I was told I needed to have 4 teeth removed and had an abscess that was very large. They were suppose to remove the teeth and they gave me a sedative to be used the day of the extraction that didn't work. They scheduled an appointment for a month later to remove the teeth under general anesthesia, I had to wait an entire month, in pain and with an infection. When they removed the teeth they broke a tooth next to it, they never told me or my husband. The following Monday I called to ask what they were going to do about the broken tooth and I am still waiting to hear back, that was 2 weeks ago.
They don't call you to check how you are after the procedure, they do not even do a follow up appointment, but over billing and over charging seems to be something they are able to do very well. I have submitted a formal complaint to my insurance company and will use every means available to me to get this situation take care of. They have been overpaid for services that were done extremely poorly.

I have been dealing with them for 8 ot 9 years. I had implants put in and have had nothing but problems. My new dentures look like horse teeth and the mini pegs are falling out. They want me to start over again to the tune of $37,000 for new dentures and implants. They have totally failed in their promise to patients to make dentures that look good and feel good. I would not recommend them to anyone.

Aspen Dental is the WORST company I have ever dealt with in my 68 years on this planet.

Aspen incorrectly charged my wife over $2,000 for work that was covered by her insurance and refuses to refund the money they incorrectly charged her for, even after 3 months of trying.

Aspen's customer service representatives and district supervisors ROUTINELY make promises that they do not keep. If I had a dollar for every time I was told that I'd get a call back that same day and didn't, well, I'd have a lot of dollars.

Aspen's customer service representatives are extremely unprofessional. For example, it is standard in business to put an "out-of-office" message on your email if you will be out of the office for days. Aspen customer service reps don't do this.

Aspen appears to have a large turnover among its employees. Getting told that an employee is no longer with Aspen and didn't take care of issues they promised they would is more than just annoying.

If you are looking for a PROFESSIONAL dentist with decent customer service, look elsewhere. Aspen is not that company. If ethics matter to you, look elsewhere.

My bottom plate broke when I bit into a peanut butter and jelly sandwich so I called Aspen in Hutchinson Ks as that is where I had them made and ask if they could repair it. I was told yes and would need to come when they had a lab tech so we made and appointment for today. We made the hour drive and got there a few minutes early and checked in. No one looked at my broken plate and about twenty minutes I was called back to their sales room and the person had paper work out and said my dentures are three months out of warranty and it would be $1400 for a new plate. I said I knew they are out of warranty and I would pay to have them repaired and she said they would have to make a new denture. I was very upset that they would not look at the denture and see if it could be repaired but I did not make a scene I just said no and walked away. After the hour drive home I decided to see if that is what the office in Wichita Ks. Would say about a broken denture repair. The lady I spoke with said any one can walk in with a broken denture and they will have the lab look at the denture to see if they can repair it and some times they must send it to another lab any way the denture will be looked at. So the Hutchinson Ks, office does not want to repair and will get you there and try to sell you a new denture. I always felt these dentures would not last as the plates are very thin and I was right. My old set lasted 23 years a this new set did not make it 2 years. Nancy and I both got replacement dentures at the same time at the Aspen office in Hutchinson Ks and will not recommend them for anything. Rick Daniel 04/29/2024 Aspen Dental Hutchinson Ks. Bait and Switch update. I talked with my insurance company and they said denture repairs are covered and if not repairable a rebase would be covered. The Aspen Dental staff told me I had no coverage even after they called the insurance co.

Aspen Dental engages in false advertising on their website. The prices listed on the website are far less than the prices you get from each practice. They refuse to give any pricing on the phone or in email and insist that you make an appointment to "discuss" pricing. In my particular instance, the website offered $500 off their best denture. The office in Warrington didn't know about the offer and couldn't find it online. I took the office manager's business card, went home and looked up the site, and sent her an email showing what the site offered. $500 off the comfilite denture. I emailed her two more times to get the exact cost of my denture but she failed to respond. BEWARE...these practices are intentional!

Aspen Dental advertises the 1st visit is completely free...LIE! Not only did they bill my insurance, they would not clean my child's teeth unless they had $8,000.00 worth of dental work done first...I went to another dental group that cleaned my child's teeth and stated that they had NO IDEA what Aspen Dental was referring to...STAY AWAY from ASPEN DENTAL!

I am disabled and have a limited income. I did purchase private dental insurance though but, I was told by Aspen Dental that I would have to pay up front for my dental work and the insurance would reimburse me. My insurance told me they never heard of such a thing. They told me that they have to submit the estimate first and they pay after the work is done.

I would not recommend them. I recently found out that there is a class action lawsuit against them for deceiving patients.

They violate informed consent, applying product before consent then explaining.then Bill you 200 plus dollars for what you did not know you were getting. Trays are big money maker.
Did wife's upper plate charged her 500, it broke in two days...
Shallotte nc.Stay away...

I went to aspen dental in bemidji, mn and had a doctor put implants in. She messed up on 2 implants and she doesn't work there any more. One implant feels like it's coming out and it's sore. Now they want me to pay 1300 a piece to get out already paid 9000

Aspen dental are money hungry con artists. My husband went in for a simple extraction. He paid for initial consultation and X-rays and was told he needed more work. He was placed in a waiting room and someone from "finance" came in and said it would be 11,300 to complete all necessary dental work. They offered financing. Lol. That right there was a big red flag. But he explained that he didn't want any other work done just the extraction. So after waiting another 20-30 minutes they came back and said in order to do the extraction he would need a deep cleaning first. In the end they offered to do this for 3,300. What a joke. We should have read reviews before making an appointment.

Check out Aspen Dental https://yelp.to/SbkSdgGVsq

So corrupt poor service thousands of complaints and yet they are allowed to practice. Just goes to show who's in charge of them do nothing!

They have really changed. New help and new rules. Not as friendly as before. Now a few employees are rude or just have that (Do not care attitude!) Some new ones do not have a clue what's up!. To ask for money upfront for a cleaning in 6 months is a really stupid policy. After spending over $12,000 in 5 years now we have to find a new Dentist that is not that greedy. At 80 I am not sure I will even be on earth in 6 months. Would my family have to get a refund then? Sad to go. They had the best guy ever that made teeth named Steve. Gary & Marie Johnson ~ Largo, FL

I've had to do the implants twice because they did not listen the first time
Now for the teeth. 1 year later still waiting for teeth that fit. They want me to take what they have made even though they don't fit at all. Start with where the implant hole is supposed to be.
O ya the surgeon works out of a craftan triple tool box.
WTF.

I had an existing implant that was loose while I was traveling. Aspen Dental was the only office I could find that would take an emergency patient. Instead of just pulling the existing implant and referring me to my trusted dentist at home, they harassed me into getting a new implant. $4000 later it was deemed to be unnecessary by my local surgeon and the implant was the wrong size. Also when I was rinsing, the water lines had not been cleared and I received a mouth full of chlorine. Do not use Aspen Dental. You will be sorry. When I wrote a private review outlining my concerns, they were ignored.

This place over charges for every single service, sticking the consumer with thousands of dollars due. They were closed for several weeks and lost all patient data and financial data. They screw up appointments. Stay away from them, yo, thank you later.

Disputed all charges for their si-calked root canal that I had to have redone and paid over $4000.
Aspen did not pay/refund $1 towards my claim.
Absolutely horrible! Would never recommend any type of treatment at their facility.

Will NEVER go to Aspen Dental again! What a joke, always a different person each appointment when asked "Oh they quit " Worked out plan on what needed done and price that changed with each difference dentist seen. When asked financial person and had written down name, date and of time call was made to be sure how much it would cost the other office lady said " I'm not sure where she got this amount " Went from 5 something to 2 thousand something. Really? Then they billed an insurance company we don't have. Never has anything been as promised. 1st tooth pulled they left tooth fragments. Long story short found another dentist today and will NEVER go back and will tell friends etc of horrible unprofessional experience. Reading reply's from reviews it's just a generated reply.

For medical reasons, I am only suppose to get a fluoride treatment once a year. When I went to my appointment 10/16/23 I asked if I had gotten fluoride last time. The gal told me no. A few days later while filing my receipt, I discovered I DID get a fluoride treatment last time. I do not appreciate being lied to just so you can get a more money from me. That was a sleazy thing to do and I will never trust Aspen Dental again..

Read all the other reviews here or on the Better Business Bureau. They're spot on. They speak English but apparently have very low levels of comprehension. They are an upsell corporate rip off franchise that will do nothing you ask for, then send you a bill for stepping over their threshold. Keep away. Far away. One star is too good for them. And there is no "FREE" consultation.