Aspen Dental

No other dentist requires you to come in and get a "prescreen" prior to performing a simple exam and cleaning. So you have to take time to go to the dentist twice. Not only is that bad, the place does not follow best practices in hygiene. Complete dirty money grab.

Aspen Dental in Kyle, Texas tried to double charge me for a dental visit I had with them. When I called them to complain they said they would look into it. Two weeks went by and I didn't hear from them. When I called to find out where they were with the matter, they tried to gaslight me, telling me they did not double charge me and asked me to please check my bank account. So, I did and saw they'd credited me the day before for one of the charges. When I asked them why they didn't just call me and admit they'd double charged me, they told me they never double charged me at all. Another thing they've started doing is charging patients upfront for services; that is, before any work is performed. None of my previous dentists did that. My doctor doesn't do that. No one I do business with requires upfront payment for services. Aspen Dental in Kyle, Texas has decent Dentists, but bad business practices. If you need a dentist, I recommend you try another dental office.

I was told I did not have dental Medicare coverage. I paid for dentures. My insurance rep called and said I did and they had charged them. Also taking my money for entire bill. They have not reimbursed no matter who I talk to. They owe me my money back and made up charges for dental care that was never provided.

After waiting 14 months for implants. I am extremely disappointed. They don't fit right and I have denture rub and no one can get me in to fix it for weeks. Horrible.

Original got done at the opelika Alabama office.

Try getting a hold of corporate. Joke

Aaron.

My wife and I went in for an exam. The hygienist checked my gums no problem At the very end she jammed a dental pick into my gum and said I have bleeding gums and that I need a deep cleaning. Now they refuse to give me the normal cleaning my insurance covers. My wife went through the same thing. I went and got a second opinion and was told I have healthy gums. Stay away from Aspen Dental.

Adam Belmadani DMD plattsburgh ny clinic.There was no personal consult. He made his own treatment plan and botched oral surgery leaving injury, pain and suffering almost a year later. No culpability. End Result: going into litigation.

Was in the office to have exam and x-rays. They told me work needs to be done. I presented them with the 20% off coupon online. They told me they do not know anything about it and will not honor it and try to charge me outrageous prices.

I have had nothing but problems, I bit my cheeks several times due to poor fittings, I had several adjustments, still same problems. I go through a tube of fixodent weekly, I have black and blue cheeks and mouth sores from day one, I also have a huge bump in my mouth feels like a bone that still hasn't healed. I can't bite into things, without biting my tongue or the insides of my mouth, I literally have to break everything I eat into tiny pieces, then place them in my mouth. I cry. I'm so disappointed and when I return to say that I still have issues they treat me poorly, I paid cash because I didn't want to go months without smiling. And instead I'm crying! Over four grand awful. I had four teeth pulled, and then upper and lower denture. I still don't have permanent bottom one, and look what I deal with in photos,

Went to aspen in mount Pocono pa on an emergency. In terrible pain.permanent bridge on bottom left broke and when I tried to eat on right side something happened there and I was in excruciating pain. They did nothing for me but build a 5000 treatment plan. I am 73 with chronic kidney disease and will not live more than five or six years. Begged them to work with me to give me the quickest and most inexpensive result. They are all about the upsell. No heart no compassion no help. There are other practices out there that will help you. You need to look. I waited through the pain and not being able to eat to see another dental clinic an hour away. Screw aspin stay away from this practice

Aspen will start with exceptional customer service, then it gets worse as time goes. I was scheduled 2 appts within 3 weeks. First appt, they informed me they were hacked and had to speak with me regarding finances before they proceeded with services. Mind you, I've already paid them over $9000 and they would not complete my appt until they could verify how much I've paid, due to the cyber attack. So nothing was done at that appt. Rescheduled me 2 weeks out and when I showed up for that appt, they informed me they did not have me scheduled. The front desk person has the personality of a rock and seemed as though should would rather be doing something else. I was rescheduled once again. Received a call 1 day before my appt to ask if I could come earlier. Of course my answer was "NO!" They seem to think that they are the only ones employed and their patients sit at home and eat bon-bons until their next appt. They need customer service training ASAP!

I went in for new dentures and they gave me dentures that didn't fit and they tried to make me take them. They were big and bulky and didn't fit my mouth. I didn't like anything about them so now they're trying to tell me it's because of what I chose. Regardless of what I chose it should be high quality. But I got garbage for teeth and so I have go through hoops to get my money back. Don't go there if you want a denture that fits right. It's really sad to say this once they find out you don't like them they are rude to you and want to make you feel like they're right and you're wrong. I know what feels right in my mouth. Don't get caught up in their reasoning. Stand your ground and get your money back

I set an appointment to replace a cracked crown, quoted at $872.00. I arrived and received a full set of painful x-rays then a quick examination by a very young dentist (probably fresh out of school) I was told i needed a root canal on tooth that already had a root canal. They preferred that i go with an extraction and an implant.
Bottom line was that the new crown would cost $1,685.00 not including the root canal. I got out of there as quickly as I could and plan to go to a reputable dentist

As most reviews here, they try to pad the bill with unnecessary work. Go in for a replacement denture and they want to do X-rays even though they have them on file, they want to give you a deep cleaning, sell you a $200 oral B electric toothbrush. When I declined all of the above they got rude and left me sitting in a room for 40 mins. Here's the kicker. The manager who has no dental/medical experience apparently know what I need. I haven't even seen the destist and you already ran up a bill of $6850. 00. I walked out and told them they're a joke. I'll go to a real dentist. Ive had better experiences at a car dealership.

The Onalaska, Wisconsin office is horrible. They screw up appointments and blame you. They never answer the phone despite several people sitting in the front office. I put a deposit down for a crown and filling replacement. Because the office manager was rude, I called two days later to cancel all appointments. Of course, no one answered. Finally, I called a general Aspen customer service line, and she canceled the appointments. Two weeks later, I still have not received a refund. The office manager said "you don't have to get snippy with me" and then hung up. Wait, they stole $757 from me but I am being "snippy." They will not answer the phone.

I just went into Aspen dental in Altoona pa to have my top denture repaired for second time in 5 years... after
Repair the denture won't stay in place. All the girl could day is they are 5 years old your face changed... funny yesterday they fit... they just wanted me to buy another full set... what a rip off company

Called Aspen dental for a tooth extraction and cleaning, went there and they took x-rays, then the dentist came in and told me that he wanted to pull 6 teeth out and give me a partial to the tone of 6000 dollars and he would not pull the one tooth that is in need of extraction. They charged me 124 dollars for x-rays and sent me on my way after waiting a week to get in to see them. I was in terrible pain when I left from him digging around in my mouth. Do not go to Aspen dental in Peru, Illinois if you need a tooth extracted, they will try to upsell you and cost you thousands.

I went to aspen dental for a cleaning had x-rays and a cleaning needed mouth wash that was antibiotic and toothpaste they told me that the total charge was 282.00 I paid in full now they are billing me another 222.00 for something

I purchase my dentures in Aspen Dental for 2800 $.
I travel out the country and 1 of the tooth got loose,I fix it there and now back in usa I got another tooth loose and they do not recognize warranty because I fix it out side the country.
Shame on them...never go back to aspen dental

Aspen's front desk staff are professional and friendly! AND William the hygienist is AWESOME! His people's skills are epic! And he does an excellent job cleaning and teaching about maintenance! He is 1000 times a Keeper!

Aspen Dental says "Exclusive money back guarantee"on dentures. They tried 3 times to make mine and couldn't. They kept $750.00 out of the almost $5,000 I gave them. I'm out $750.00 and no teeth. They may can fill a tooth but they can't make teeth. BEWARE

The worst in the dental industry. Run from theses places. They don't value your time and do terrible work. I had a small chip on my front denture probably a 1/16 of an inch. They kept me there for 4 hours and then added something else to the inside of my dentures and now they don't even fit right. I had to take them to another dentist that knows how to professionally work on dentures. Then the manager was a total d&$k. They are now trying to charge me $200 for the repair, what a joke. BTW this Aspen Dental is located in moline, illinois. Please don't waste your time people!

I went to Aspen Dental for first time for consultation & xrays & made an appointment for a deep gum cleaning 2 days later which they said it would cost $445.00 which was ok but few days later they billed me another $665.00 for some made up reason that made no sense what so ever which was there way of billing me for that first visit & now i have a bill of over $1110. 00 to pay them. I will never go back there again caz can't trust them

I have a dental emergency. I called the Walpole Massachusetts location. I asked him do you take mass health and Medicare. They didn't give me an answer yes or no. When you normally call other Dentist and ask them about insurance. They will answer over the phone yes or no. Aspen dental wants you to go into the store. Get all the x-rays exam everything. After the consultation then that's when they discuss insurance. If they don't take your insurance, then you have to be set up on a payment plan. How is that convenient? That's a wasted trip there when you could answer that over the phone. Why should I be set up on a payment plan when I have insurance and insurance does cover the dental work.