Aspen Dental

I cracked a tooth today, having pain, tried to schedule on website but won't let me. Answering service was no help after being on hold for 20 minutes. She said I can't make appointments. I can only try to get a dentist to talk to you. TOTALLY WORTHLESS!

Walk in to Halethorpe site and was instantly turn away, even with a big sign in the window saying, "Emergency walkin in welcome" was turn away immediately and said it be two weeks before a appointment can be made. I am in severe pain. They just lost my business. There should not be "Walk in" sign if it is not true. If this is not false advertisement, it should be illegal. Can't load image, you do not except PDF.

They suck. I went in and learned how to wait patiently. I finally got into a examination room and got a half $#*! cleaning on my upper teeth handed a bag of $#*!, and got scheduled to clean my lower teeth. Then I get a bill from Care credit saying I owe$ 5500. 00. They did drop it down to $3500. 00. You get a scamming company, that is hooked up with a company that is one step above, or one step below a loan shark. Go to the local dentist! Screw Aspen Dental, before they screw you!

I received a treatment plan and was lead to believe it would include office visit a deep cleaning 6 cavities filled, removal of 2 teeth fitting for a bridge and was lead to believe it would cost 4439.00. They immediately got me a dental plan and charged my insurance the max and then another $2150.00 to the plan. I see things I was charged for and not done. Now they sat the deep cleaning and cavities filled cost $3150.00. They will not refund for things not done and the financing says it's between Aspen and myself

I went to AD for general xrays/cleaning etc. I was handed an estimate for care that was nearly $3000 with "insurance discounts" and other cryptic and suspect billing nomenclature. I left without an explanation and called back a few weeks later which was an ordeal all by itself. I could not reach the office where I went for care and was repeatedly put on hold and dumped to dial tone or sent to corporate where they just transferred the call where I was summarily put on hold and dumped to dial tone again. I have had the "Deep cleaning" they are recommending and it is simply cleaning up the tooth beneath the gumline. I have had it done with and without anasthesia and without was infinitely easier. My instinct is that this cleaning is being renamed and repackaged as something it is not so they can charge an exorbitant amount for it. Dentistry in the USA has become a great way to "Take the money and run". So tired of the wolves in health care taking advantage of people who just want to be healthy and not go broke. Aspen Dental 4602 East Washington Ave Madison WI ******* Buyer Beware.

I visited the Gates NY location in 2020. That was my last visit due to an extremely rough experience. Flash forward to 2022 I received a bill in the mail for $1,800.00. I called because I already paid for services and they spent an hour telling me it was my fault for ignoring notices from my insurance carrier. I had to spend 4 hours between aspen and insurance (insurance who told me aspen was a nightmare and never returned calls) and at the end of all of it aspen did the billing incorrectly. They didn't call me back for two days and when I was finally able to get ahold of someone they said "we took care of this for you" another 3 weeks go by and I just received another "past due" bill for $1,800.00. I can't leave a message on the voicemail and am beyond frustrated. I wish I could rate a zero.

They rip you off, and they shouldn't be in business. Do not go! The worse experience ever. I had a crown down and popped off after 18 months. My daughter and I, were fine before we went, after comprehensive visit, he was given us a quote almost 15 k for the both of us. After a few visits we were both in pain. Do not go!

I had teeth pulled in July 2019 for dentures. The temporaries never fit and I started losing weight because I couldn't eat. I would go in and the problem would be fixed, but something else happened. A year later I have the permanent denture which doesn't fit and although I can eat better I still have discomfort and can't eat many things. I returned a couple of times for adjustments and staff were helpful and always willing to make adjustments, however in the long run nothing has helped. I will now be paying for poor dental fit for the rest of my life and will continue to be somewhat miserable. Staff are nice, but quality of work extremely poor and I was told one thing by one person and someone else would tell me something different. I went to Aspen to save money, unfortunately I've ended up saving nothing. Recommend not going to Aspen, review other dental offices and go elsewhere. I'll live with my mistake for the rest of my life.

I went to the at the stow Ohio location. Of all the years going to different dentist office this one I would have to say is the worst I have been to.
It was so bad I ended up taking them to court. And Yes I won my case. My case is now on public record. If you have received bad service. Don't forget you have rights to take them to court and let a judge review your case. You do not need a lawyer. Just do your homework and you can than have a judge hear your case

Aspen Dental Delray,Been there 1.5 years in that time I have seen 3 different hygienists each one was brought in from another office to fill in for the day they said, the dentist I started with is no longer there and the fill in dentist from Miami said he had recently immigrated from Cuba but was licensed in the state.
He prepared one of my teeth to receive a crown and temporary tooth. That was 4 weeks ago. The crown procedure was cancelled because it had not arrived as scheduled.i called again the following week for tracking on the status and was told they had no record of my impressions being sent and I would have to come in again to repeat them. I await a call back from the office manager. This office has a high turnover of inexperienced people and I would consider it more of a dental school instead of a professional dental practice.After having a relationship with my dentist a and regular hygienist for years this is a real shock.

But all is received wa san overpriced-sales pitch, no help, no treatment but an attempt to extract $11,000 from my wallet. The Dentist never introduced himself, just talked to his sales person behind me, and then I got the sales pitch, no treatment! Aren't dentist supposed to repair teeth? Never again.

Receptionist couldn't give me directions to their office (Mapquest only got me so far). She actually wanted me to go into the Petsmart when it opened and ask if anyone there knew where she was located, I mean, she works there!

Despite her erroneous directions I arrived and while waiting for my appointment for a single implant, looked up their BBB rating. It was an F. Not a member. I mentioned this and the office manager relayed the messages that I was
Not welcome there. Got home and received a reminder for an afternoon appointment I never scheduled. Beware.

Aspen dental charged me for a procedure that I did not have (aveoloplasty) $291.00.
I had dentures financed through Snap Finance for $1150.00 but didn't receive them because they said I owe for the aveoloplasty. I'm still paying the $1150.00
No dentures. Aspen Dental are scammers, they wouldn't refund the difference of the $291.00 and $1150.00. I guess they pocketed my money.

Horrible costumer service!
I am truck driver and I had an emergency. I was coming to Harrisburg, PA and I remember about Aspen Dental. I never used before, but I really need the service. I called Wednesday and scheduled an appointment to Friday, September 1st at 4pm. I received an email conforming my appointment. Great. When the day and time came, I need to run 30 miles to reach the location and for my surprise - CLOSED! No email, no message, no call to say something.
This is a really unprofessional place. If the clinic do this I cannot expect something better from the doctors and staff.

After my cleaning i was informed that I didn't receive the antibiotics because she needed to check with the Dentist to make sure it was ok because of my allergy to Penicillin. I was told by the Hygienist that I would receive a credit. After the visit I called to see when i would expect to get my credit because I had to pay over 300 dollars out of pocket. The Hygienist then said i could come back to the office because she got permission from the dentist to do antibiotic treatment. I declined this offer. If I wasn't getting the service i should not have been charged for it. I spoke with the office manager Asia who told me I could expect my refund in 10 days. Today is 8/16/2023 and I have yet to receive my refund or a return call. This is theft. I am below middle class, and I was taken advantage of. I will continue to fight for what is right. I will not be seeking care from this place again. I can't continue with my treatment until I'm refunded.

Worst Dental rooms in Plano arrived for an 8am extraction appointment, checked in, sat and waited in the waiting room for an 1hr with no dentist calling other customers with later appointments came in and were seen. I eventually asked why am I not being seen to and having my extraction done and they all looked at each other stupidly and said oh we thought you waiting for someone. Stay away from this place if you value your teeth. They have no clue what they are doing, extremely u professional and offer poor service. They couldn't even offer a proposer quote for teeth work needed revision 5-6 times to be corrected. Don't waste your time.

IT HAS NOT BEEN 5 YRS AND THE BRIDGE I GOT FROM THEM HAS FALLEN OUT AGAIN IN THE FIRST 2 MONTHS IT FELL OUT 3 TIMES AND THE THIRD TIME I WENT TO A DIFFERENT DENTIST AND HAD HIM FIX IT AND THE CROWN I HAD DONE THERE FELL OUT 2 TIMES IN FIRST FEW MONTHS - I ALSO HAD A PROBLEM WITH THEM TRYING TO CHARGE ME AN EXTRA $442 THAT I ALREADY PAID, THANK GOD I KEPT ALL MY RECEIPTS PLEASE SPEND THE $$ AND GO TO A REAL DENTIST NOT NOT NOT ASPEN DENTAL

It's sad to think you go to get help for your oral care which can effect your overall health and they think of money more than a patient, I was told I had periodontal disease no saving my teeth at all had bone lose, I was devastated, So as I researched reviews several people were told same thing as I was told, deep cleanings expensive tooth brush etc etc, So I got a second opinion, omg to think Aspen wanted and thought more of money almost 10,000 it sickens me to think how many people they have taken advantage of, so please get a second opinion if you go there and your ask to pay this crazy amount of money and use their expensive tools! Joke sad Joke!°°

Went to aspen dental in Smyrna Tn. Disorganized and unprofessional. Appt at 9:30 and received a email that I was set of 10. Had to wait for over an hr. Person doing X-rays didn't speak just grabbed my head to position. Complained about wait then agreed to treatment plan. Called back after a few days since they hadn't called me back. Finally called my insurance carrier and was informed of hat the treatment plan had neve been submitted. Nothing but lies and bull crap. Go somewhere else

Not a fan at all. Went to the independence MO location and had Dr. Yang as dentist. Was continuing trying to sell me their aligners even after telling me they wouldn't fix my underbite, which was the issue. Told me a filling on my front tooth would be pointless since it'll chip off instantly (because my misaligned bite) yet scheduled me for a filling anyway. Never talked to me about what he thinks, he looked, told the assistant and left. Only thing I knew was when I went to pay and saw what they listed. Getting a second opinion is the best I could of done. Won't be coming back

They told me it normally takes 3 appts but they will do it in 2. Here I am 3 in and still haven't gotten my temporary's and have to do go atleast twice more. They told me same day as extraction they insert temporary implant. They ripped my teeth out and Athena said they couldn't limit in the temp for some random never before mentioned reason. And now I gotta wait two week while I can't eat normal foods to get my temporary even. The whole point was to not go without teeth right? So why would I pay for a temporary implant if I'm gust gonna go without teeth anyway? When they did the extractions they where extremely rough. And I'm not one to complain. But this place has been nothing but a mess so far. The website says dentures in days, no waiting, no surprises. That's literally the exact opposite of what they're giving me. And I paid in full up front. Absolutely ridiculous.

In November of 2022, I scheduled a dental appointment for April 14th, 2023, why so far out, because they're short staff. On April 14th, when I arrived I was told that they tried to called me because they needed to reschedule my appointment to September 2023. This is unacceptable and I will never use them again..

I went to the aspen dental in Ware County Waycross Georgia, they offer a free examination and X-ray's. I admit this was over a year ago. Being on a fixed income I was trying to save the money to have the work done. However in the time I was saving money. The Dentist Left and there is a new dentist. Because of the change They do not want to use the Current X-rays. Aspen wants to charge me $123.00 for my visit. Because of there unethical actions they have caused me more pain and suffering.