Assurance Wireless

I've read most of the complaints here and I've had all of your same problems. For help please file two complaints online. One against Assurance Wireless and one against T-Mobile since T-Mobile now owns Assurance Wireless. They can help. Here is their link FCC.gov

They gave me a defective phone and would not replace it. They moved my ACP credit from my internet service to their premium unlimited plan. I did NOT request this! I ask them to give me proof of written or voice signature of such request. They could not (because it never happened). When I asked them to transfer it back they told me they would take care of it. I checked with internet company. It was not transferred. I called back and requested a supervisor. I was told they were transferring me but they disconnected me. I called back, same again 5 times! Then when I called back, it said number restricted. Please call customer service... That WAS customer service!

Other than customer service, its a good deal, all else is well with it. But, customer service is worthless. First one I spoke with just said nothing but then put me to the survey. I doubt they expected me to leave a message on that. Second one kept telling me: Go to the web site, go to the web site, go to the web site. Would not listen to my issue at all, did not care what my problem was, every time I tried to speak, it was "go to the web site" Worthless.

Assurance Wireless are horrible with there customer service! They quoted me 2 different prices. First was $5. Was about to process and called dropped. Called back and said it would be $25! Due to there government policies and guidelines. Bullcrap! My first phone they sent me was faulty. Not my fault, internal tech issues they said. So they sent me another phone and charged me $5 shipping fee. They are out to get people. In there eyes, I guess the customer isn't always right! Worse service ihave ever had.

Hi. I lost my phone last Wednesday. I searched my home from top to bottom. I was never able to find my phone. I explained the situation to the representative. From the voice prompt it started that. A customer is eligible for s free replacement phone. Once every 12 months which is a lie. When I mentioned this to the representative. I was informed that I. Had to pay $25 for a replacement phone. That's false advertisement why promote. Telling people that they quality for. 1 free replacement phone every 12 months. If there's actually a fee? That's very bad for business.

The one star is for the cheap price. My phone was stolen and two weeks ago, I called and was told that I'm eligible for a once-a-year free replacement phone and it was being shipped. Also told I would "be reveiving an email pertaining to my order shortly". I checked my order status about 10 days later, and no orders. I call and was told the order didn't get approved because I wasn't with them for a year yet. So I pay for a new phone, and they charge my account. Two days later, still no email. Also no order history in my account online. I call again and the only thing I can get out of these people who are mainly just reading off of a script is "no worries, all you have to do now is wait". Well it may be "no worries" for them, especially after they took my money, but I use my phone for work so it's kind of a worry for me. Never again...

They sent me a piece of paper stating that I will receive a Samsung galaxy S10 comes loaded with great features. What a bunch of bull. They sent me a Motorola. When I talk to the lady on the phone she says oh I'm sorry you were one of the selections that got it second hand you weren't one of the first callers. Bull liars liars liars! Complete frauds

I called assurance wireless today I simply asked for my money back. But they said no I am going to sue assurance wireless I hope they get their doors closed they are stealing money off of my account that I closed 3 months ago they sent me a phone that only worked for a week and then they had enough guts to ask me to pay $25 for shipping. On a new replacement cell phone. The government needs to shut the doors on assurance wireless. Why are assurance wireless still in business. They needed to close their doors as soon as they opened their doors back in 2000. They promised me a Samsung. They promised me a Motorola g. And they promised me a iPhone which they lied I didn't see any of that coming to my house. I have left assurance wireless. And got with a good company a much better company. And I am very happy and satisfied. If you are reading this assurance wireless. I hope you are if your doors get closed. It would be nobody fault but yours