Assurance Wireless

After spending an hour on the phone to do an application, i was given the application # and told to call another number so they could order the phone. When i called that number, i was told they dont order phones, to call assurance wireless back. So i did and there was no record of my application, even though i had the application number. So this is now a few hours into the process and i want screen "$#*! you" there is a reason you have a 1 star rating.

I just got this phone, and already it's giving me trouble. It's obviously out of date and old. When I'm on the phone, I can't hear the other person. Just to hear what they are saying, I have to turn the speaker on. When I touch the touch screen, it reacts very slowly. Not to mention that it opens apps that I never even clicked on, sometimes it doesn't work at all and I have to wait for the phone to unfreeze or turn it off entirely. I've decided to switch phone providers.

I had to have 2 cell phones replaced within 2 months for each. I dont know how I actually had a number to call that actually contact Assurance Wireless CSR cause the one that appears on the web page and the letter they said you is not it and was on the phone for a hour and a half! And when the cell worked half of the time I could not hear the person on the other line I was trying to talk too! I will be sending them the cell that does not work back to them and the new replacement cell!

If I could give less than 1 star, I would. I arranged a free Lifeline for a low income senior. I completed the National Lifeline Verifier online and provided all that information to Assurance. They told me a phone was on the way. I called back every few weeks for 7 months, and every time I was told that the phone was on the way. I was then told there was a shortage of phones with COVID, but it would be coming. Today they finally told me that his application was denied and was denied immediately 7 months ago. They cannot explain why the last 20+ people I spoke with told me he was good to go. I would never ever use this company again.

After dealing with Assurance Wireless. I truly believe you get what you pay for. The customer service is horrible, the quality of the phones are horrible. I guess you get what you pay for. If you don't have any expectations you won't be disappointed. Their customer service repeatedly says they're sorry, problem never gets resolved.

I have the UMX phone via Assurance. It's a piece of carp. Touch screen sensitivity is ridiculous; you have to swipe repeatedly or restart to get off opening screen. Issues with outgoing and incoming calls; for outgoing, calls simply don't go through and for incoming calls callers tell me my calls go straight to voicemail. As for texting, texts don't go through 90% of time, you get the message that internet not available or cellular service unavailable; incoming text fail to come through. Volume set at highest level, yet you can't hear it ring. I've had it six months and have only been able to complete six outgoing calls. Just a hot piece if mess; I tell people to stay away from this phone and the phone service!

When you call assurance wireless to purchase minutes they suggest l you to purchase online. When you purchase 250 minutes online and you don't call them afterwards and tell them you purchased 250 for $6.88 you ONLY get 50 minutes. (They charge you 10¢ a minute instead of giving you your 250 minutes if you don't call.them) When you call them and complained they tell you to purchase another 250 minutes for $6:88 which you will get ONLY if you call them otherwise you only get 50 minutes. Why should I pay for something I already paid for. They cheated me out of 200 minutes. How much money are they pocketing by this underhanded practice. If you purchase 250 minutes online make sure you call them or they will cheat you out of 200 minutes. I would post a picture of purchase but it is on my bank statement which I will not post for obvious reasons.

I bought a phone from assurance wireless and the phone was defective, they sent another phone which was also defective and they refuse to give me a refund even after I gave them the tracking number from FedEx with both of the phones. They are a rip off company.

I get it free but at least I expected a decent phone. 20 replacement phones later. I don't have a normal phone like a Samsung. Sucks I can't afford a decent plan or nice phone. Use to having a phone that doesn't work fast, no space, slow data. It's hell. I can't have a nice phone now. Can't afford it.