Assurance Wireless

I had a really bad experience with assurance wireless. The service sucks and they completely trashed my newest phone with a security update and are refusing to replace it plus telling me that I have to pay to ship it back. If anybody needs a free cell phone go with safelink wireless.

This is the worst wireless company out there. I think they may be a scam company. I was given a free phone because of my economic status. They gave me a phone that would not charge. I called the Customer Service Department and they said they would send me another one. I never received it. Anytime I called Customer Service, there was always a bunch of loud noise in the background. They do not deal with your complaints. I called to cancel my service with them, and got transferred to a total different company. Stay away from them!

Received my phone in the mail and was notified I was no longer approved because they messed up on their end. Of course it's my fault, rude people they love to hang up on you. Very Very poor service week later still no service.

This is a bad company when it comes to problems with your phone no respect for their customer they give you fake names so you can't get no response and still have problems with your phone they don't care at all

After getting this "lifeline" service I did not know that it came with the worst service and highly slammed text and calls promoting the upgraded services. The entire network "piggybacks" on others cell towers. This results in a priority call basis to the cell tower owners (AT&T) that basically drops any incoming calls and even delays outgoing calls. I would recommend any other cellular service if you're in a life-threatening situation. NOT this one.

Customer service is in Philippines! Filipinos DO NOT understand English! They parrot repeatedly what you ask for but they have no comprehension of what you are saying! For Example, "Hello mam"! Me, I am not a mem, I am a male! "Yes, I know mem"! Then don't call me a mem! "Ok mem"! You address a male figure by name, or Sir! " Yes I know mem"! Look, an international male has a different gender than a female! A female is addressed as mem in English, but Sir is the proper addressing for a man! "Thank you mem"!
Try to get a service from these people! Lol
They keep retreating repeatedly, " Is this what you said"! "Is this what you asked for"! "Did I understand you correctly"! " Once again, what did you say"!

I would like to say positive things about this company, BUT, at this time I am completely frustrated! I spoke with a nice person at the FCC, because even though I qualify for the unlimited data plan Assurance Wireless keeps taking me off.
The phone isn't bad, the people that I have talked to at Assurance Wireless say that I am on the unlimited data, and yet still keep shutting me off it! The company is a poor company to frustrate people like they do. I don't blame the employees, I blame the company. The employees only do what they are told to do.Please straighten out things there, and let's start getting some 5 star reviews!

The customer service is the worst. They don't help they just hang and when you try to talk to a supervisor they blow you off and put you on hold. I have an unlocked thats compatible with any phone and they refuse to let me use to. If it wasn't for the customer service I would be happy but the company is ran by nothing but Asian people that can barely speak English.

First rep told me my phone number would be transferred in a week. Then NOTHING.
Second rep told me my phone number would be transferred in a week and my request was being escalated to a supervisor.
Third rep told me my phone number would be transferred, my request was being escalated to a supervisor and the request was being put to their "back office". Then they informed me that I can only transfer my number by calling from a third party phone and being on the phone while they transfer the number.

Weeks of "We care and we will transfer your number" to "You have to be on the phone to transfer your number"

Assurance wireless / T - mobile
They interrupt your service every month and redirect your calls to them for no legitimate cause. Then they want you to waste your time verifying yourself for no cause. Its ridiculous. I guess i should expect crappy service when it's T- mobile owned. Its not a wonder their rating is 1.4

These people bate you saying by ordering you will have unlimited. They said that I would have to drop my internet provider. Why if I qualify for the government phone. They don't tell you until you call and that's sick I don't not recommend them and I really want to sue them for false advertisement.

Phone still under warranty, and yet I was asked to give my bank info to some random Indian guy for shipping? Since when do I need to pay shipping for a replacement for a free phone that was shipped for free the first time? I could tell by how he over explained the process that the policy is "new" as of last month. And that the shipping fee is justified because THEY shouldn't have to pay for MY phone to be shipped. It was obviously a lie. Assurance Wireless is employing scammers and I'm absolutely livid that I can't even receive customer support without someone trying to scam me...

I made several calls beginning on the 7th of July. I was told by 3 representatives I would receive a replacement phone. We went back and forth on me paying a $20 fee for shipping and it being free. A supervisor walked me through making a payment for over the phone with no shipping fee. I paid $9.99 for the phone totalling $11.01. She called me.back after I told her I was going with another company. With no notice, they told me what she had said was invalid and I would be charged for shipping. They listed my phone as being lost or stolen when they knew the phone kept restarting. When I told them I was switching companies service was unavailable after I could in fact use the phone connected to a charger before then. They acted like they didn't understand what was going on. I was supposed to have service until I was approved with another company. Working on getting my money back.

I have had nothing but problems with assurance wireless service. The phones that they provide are cheap and they suck, they are slow and the data that is provided with their service plan is only five gigabytes for every month of service. 5 GB of data is useless! When assurance wireless promises to give you unlimited data, talk and text they are deceiving people who don't know what they are getting into. I would not recommend insurance wireless to anyone ever. I could go on and list multiple issues and problems that I have had when assurance wireless was my carrier and service provider however I don't have the time now. I think people who read this post will get the general message.

They never give you another phone you have to pay for them and when I called them this last time and told them I paid nearly 30 and over 50 and that I can't pay for another replacement they told me I would need to pay $70 I need another lifeline provider