Assurance Wireless

ALL of these idiots work for the government so can't get fired. They lied to me, claimed they were sending an iPhone. They discriminate EVERYONE not just the disabled. I am suicidal over ASSURANCE WIRELESS. GIVE me my freakin phone number back you THEIVES! You stole my Drivers license, and applied for another carrier in MY name you dip $ you SUCK - this includes T mobile - they lied, claimed the sim could go in any phone. YOU ALL SUCK and hope you rot in hell

This is the worst company I've ever had the displeasure of dealing with, all the other reviews are correct. The customer service help are so ignorant and!.

My keypad was no longer working, so I had to get a new phone. I had some things on my old phone that I needed for legal purposes. I had to find out how to download that information, so I called customer service. They didn't know how, but told me that I could have extended time to keep the phone and to call them with the tracking number as soon as I mailed it. On 12/18/2018, they turned off my service even though I was told that I could have extra time to get the information off the old phone. On 12/20/2019, I mailed the phone and called Assurance to tell them that I had mailed it and what the tracking number was. This time I was told that they had to wait until they received the phone before they could restore the service. The phone was received on 12/26/2018, so I had a neighbor call and was told that it would take at least 24 hours to activate my service. Next, I had a friend call, and this time they said that they needed 24 -48 hrs. To process it, but to keep checking my phone to see if it was turned on. All this time, I had been sick with the flu and unable to get medical help, because this phone is my only means of communication. It is now 12/28/2018 and the service was finally turned on, however I cannot set it up. I don't know what network this phone uses and I don't have any information from my old phone that will help with this.
They said this keyboard would be easier for me to use since the keys were larger. Not so. This is exactly the same keyboard I had that I have to use a stylist on to press one key. At this point, I still can't use my phone and think I will look for another company.

When I switched to a new lifeline acp service provider the company assurance wireless cut my phone off so now I have to wate 7 to 10 days without a phone also when my service was active call would cut out and I would have to use Speak phone also they dont no how to update a address and they are not will to help I would give them zero stars if I could I won't be going back to assurance wireless ever again

My mom was told 3 to 5 days for cell to arrive, 3 weeks pass no cell. We tracked cell it's lost, tried to get assurance to get another cell, no help they barely speak English, do not buy here

I signed up for assurance wireless in March with their representatives under the tent and used the free phone I received all the time before they ended service on July 7 for no reason! I was given no warning, it was just gone. So I called and gave the information they needed to review the case and they told me there was a different name under the phone number I was issued despite me having used it since March and receiving no calls or texts from anyone asking for someone else. I even entered the phone number into their website and their site didn't even recognize it! I tried calling the number and no one answered. Then they had the nerve to tell me I wasn't eligible to sign up for them but I was eligible in March? So basically they cut off my service, told me my name I gave them wasn't on the account but someone else's only for me to call the number and no answer whatsoever from this alleged person! So either they're lying or something else is up. Good thing the phone was free and I didn't pay a dime or else I'd sue somehow! The 1 star is the result of all of this, otherwise the phone was fine and so was the service, but since this happened automatic 1 star!

No customer service! Staff gives you wrong information every time you speak to them. It's very frustrating when you speak to an agent & she has no idea what she's telling you.

I've been a customer for about a month... I am already on my second phone. The first phone was actually decent for a free phone. It overheated, and the screen burnt out however. It lasted about two weeks. I called about a replacement phone. It took another 12 days to receive a replacement phone. The replacement phone is appreciated, however it's very cheap quality, I question how long it will last. I have a very good quality Samsung Galaxy phone, unlocked, however it's not compatible on the network. Only cheap phones work on the network. The customer service people have a hard time understanding the English language, and get excited over every answer you give them. The fake excitement is annoying. They never explained to me I need to send the old phone back to them. I only figured that out by reading the instruction manual for this new phone. If I didn't read that, I wouldn't have known, and my service would be disconnected. This new phone gets hot quick when using most applications, I seriously question how long this phone will even last.

I received a broken phone, I called I'm told because device works they will upgrade it. I wait two months no phone I called they said the updated phone costs 35$. I said I don't have it right now I thought because my phone was damaged I got it free. No that phone is no longer available. I'm upset as all hell phone is broken. Two months ago phone was available I ordered it. Now I'm told I have a balance of 35$ to receive it but it's no longer in stock. Ok well where can I go get a phone today I do not have two months or 70$ to wait. My attorney calls this phone my doctor's and so forth. I'm told only options are to purchase out of date phones for triple the amount of the actual cost of these phones or don't have one. I know I can bring my own phone it's on y'all's site. I say this and asked what network can I use. I'm laughed at told this bring my own device is a lie. I said I literally googled it on the phone with you and it's on your damn webpage. I'm then laughed at and asked who works for assuranxe wireless apparently not anyone of us. Y'all are crooks and jokes. It's non speaking English people as it is. This is a government life line program not a get rich for some terrorist group

They cut my service with no warning. I had no service for days. And when I called, nobody could help me. They had no idea what happened. Was with them for 3 weeks. Terrible service

I was very pleased with the quality of the phone brand new phone. Assurance wireless is way better then Q link wireless. I am very pleased with my phone keep up the good work assurance wireless.

Assurance insruance is the worse service, worse product ever.
I plan to change from the big V

Please log into your damage phone so we can help you

Pathetic

Mark - Ojai

The phone is used phone from the own of the phone and the number was his not mine.he send me threats message on the phone. He use all the data.they don't check neither at all.