Assurance Wireless

My screen is cracked on my government issued galaxy s10 so I called them snd they said yes I was due for a upgrade and i would receive ⁰another galaxy s10 and I did NOT they sent me the worst phone on this planet it's a POS SCHOK just read the reviews on them lol it's a frickEn joke I kept my broken screen galaxy s10 so I sent the pos one back LOL and they told me they would send me another Galaxy S10 which they didn't they sent me the same phone in the same box that i returned the junky one back in so I just got off the phone with them a while ago with nothing but BS I shouldn't have to buy another
Galaxy s10 that's a government-issued phonethey are nothing but con artists and by the way that's the broken down box I sent that phone back in they didn't even open it I sent the same box same phone everything back to me again but I got the pictures below to show

I have already returned two phones now the third dont work either. I need the phone for medical purposes. Not good company as far as phones!

The customer service is absolutely unprofessional. I can not get a replacement of the not working phone for more than a month!

While i'm tempted to, i don't fault the csr's for their poor service. They are employed in the phillipines. I've been there while i was in the navy. It is no wonder why a/w outsources there. Labor costs are extremely low, govt regs extremely lax, training as minimal as possible. There is no aacountability.
A/w is a company that thrives on govt funding.
I've checked their website. They are owned by verizon, sprint.
This should say something about verizon & sprint. Does bait & switch come to mind?
My phone crashed earlier this year. They sent a replacement. I sent the defective one back.
Later this year, replacement phone crashed. They claimed they never recieved the defective phone from earlier, hence they couldn't replace thus one.
After numerous lengthy, stressful phone calls (from an alternate borrowed phone) the issue was resolved. They admitted (this is true!) they had received the phone. So now they could send a replacement for the current defective phone. This was in mid-september '21. Then they say covid is preventing them from sending the replacement. Then they say replacement phone should arrive soon. Yet they refuse to give a tracking number, saying r. P. hasn't been shipped yet. (covid).
In closing, boycott assurance, sprint and verizon (as sprint & verizon own assurance). Don't fault the csr's, as they are just trying to earn a living, and are paid slave wages and are untrained. The corporation heads are at fault.

The reception is horrible I had a phone turned it in and thought I was getting a better phone it's worst than the other one.

I got a phone from them on September 1st I got a phone and the phone stop working 2 weeks later I call them and they said I will be getting a phone I also told them I got a new address they told me I will be getting a new phone at my new address but the phone went to my old address after waiting 3 week for it I call back and was told it went to my old address and the order will be put in and I will get it in 5 business days after the 5 business days I called and was told my phone case was being investigated and I needed to call the police and he a police report. I said He'll no that's y'all fault now they tell me last week that the investigation will take 2 business days and after 4 business days I will told yesterday I will be called by the end of the day I will be called and told what's going on and as of now I haven't heard anything for them. This coming is ram buy people who r not in the USA they sound like some scammers and they tell u lies to keep u quite and they $#*! not going to work please do not use this company and this State and Medical and phone for kids in school should have a different program to use cause they r BULL$#*! and need to close there business down or hire new people they get -0 stars for me

I called twice too put service on my phone and both times they still haven't activated my phone the service is great but the working is horrible

I HAVE PROBABLY TAKING ON THE PHONE A FRIEND MADE THE CALL FOR ME.I NEED A NEW PHONE.MY PHONE STOP WORKING.POWER PROBABLY.CASE ID *******.3TO5DAYS TO SHIPPING.

You qualify but jumping through hoops to get it hooked up. Complete waste of time. Scam don't call this company

I have had my free phone for almost a year now and it still works well. For a free service, I have nothing to complain about.

All I'm going to say is this is THE WORST service EVER. They have people from the Philippines answering calls. It's the blind leading the blind, deaf and dumb.
It's THE BIGGEST SCAM EVER!

Being having Assurance wireless for many years after having no issues with assurance my phone wasn't charging at all called assurance and was told by first agent my phone will be send to me 5 to 10 buisness days after not receiving my phone i called 2 weeks after and second agent checked my info and order and informed me the phone was shipped from over seas and it will take atleast 28 days after waiting more than a month the final 3rd called to assurance the 3rd agent checked my order and informed me my order of phone was cancelled due too they needed too charge me for a phone due too my time was expired highly upset i informed agent why the first or second agent never informed me so i could've been aware and the last agent i was talking too reaspond oh im sorry maybe she or he didn't wantwd too upset you and lose you as a customer are you kidding me how dare them trained your employees correctly not too sell dreams too customers and they have the nerves too send me a letter stating by may 3rd 2022 if you don't use your phone once it will be cancelled cause they notice my phone hasn't being use for more than 30 days well dammm i wonder why i advice anyone think twice dealing with assurance wireless.

Assurance has terrible employees? Hello is there anyone honest there? Hello is there anyone honest there?