Assurance Wireless

I am a retiree, 86 years old with a limited income. I applied for California Lifeline through Assurance Wireless and was assured my existing number would be ported in to my new phone. I called their *******880 number as soon as the SIM card was activated in my new phone to provide them with the information about my old carrier and phone number. I was told the process would take 24-48 hours and that I would receive a text message. That never happened. I followed up with numerous phone calls and spoke with Danny, in the Philippines, Ren, Mike, Tony and Sam over the course of ten days. Each one assured me that my requested had been escalated and my new phone number would be active within 24-48 hours. I have asked to speak to a supervisor and been told there is no supervisor.
I have asked to speak to a supervisor and been told there is no supervisor. It's obvious this is a shell company set up for the sole purpose of collecting government funds for a subsidized program and they have no interest in providing even routine customer service.
I'm filing a complaint with the California Public Utilities Commission, for whatever good it might do.

I click on one Google search it's 200 mg. Then I shut it off and in morning there saying 500 to 700 mg. Used and have found my mobile data back on when I know my data was off. Scam. We're going elsewhere ripoff. And on life line you get 5gb within a few days it's gone and you have only done maybe a half hour total of searches. Bs

I used to be a Lifeline user when there was no other choice. Disgusting vultures that would steal data that I needed for my JOB, so I was ecstatic when I learned about Assurance Wireless. The service used to be better all around; including the ability to get a 21st century phone.
Now AssWireless has merged with Lifeline; data has gone from unlimited to 4.5 per month; which of course AssLine immediately began stealing. Every time data usage went under 2 GB; LifeLine would claim that all of the allotted data had been used. Now that they're a monopoly with no accountability or competition; they're back to their old tricks. It's so useless now that I'm going to have to change jobs.

Assurance wireless is the worst cellular service provider on a planet as far as they're offshore customer service. I've made hundreds of phone calls to insurance wireless customer service most of the time I've spent it on hold just to get disconnected after waiting from 30 to 60 minutes.

I contacted assurance the beginning on August for a replacement phone because mines was stolen. My phone was returned back to me the same day, so I gave them a call back to cancel my order. Now here it is September 7 and they block my IMEI number and I can not use my phone. I called them several time and they all singing the same song you have to wait 3-5 business day really $#*!s. I asked to speak to a supervisor he had no answer either. I asked them for corporate number I was told they have no corporate office 😂. Once my phone get back to working I will be dropping this useless sh**. Yes I am pissed off and I would not recommend this service to my dog.

I have a schok phone that will not charge. I've tried many different chargers including the one that came with it. Nothing works. Assurance wireless won't help. First they said my warranty expired. Then they said that I supposedly have a one year warranty through schok. Here's the interesting part schok say that they don't work with assurance wireless. After many discussions i have decided to go somewhere else because assurance wireless sucks.

I get that you're getting a free phone.

I signed up thinking this would be a good hold over until I can pay my phone bill. Received my phone yesterday, followed the directions to set it up. Found out that I had no account, no phone number and the sim card wouldn't work. Called to get it fixed, was on the phone for 20 minutes with them not listening to how to spell my legal name, then get transferred being told that it would be 24 hrs before my phone will work. It still doesn't work. Just a waste of time.

This is supposed to be a free service for needy people who qualify for the Lifeline program.
They instead use their service to try to extract as much money from their customers as possible.
They disable the "Wi-Fi Calling" feature of your phone so that your 1000 minutes get spent before your month is over. Then they force you to buy minutes for a minimum of $10/mo for unlimited minutes.
THEY ARE BASICALLY SCAMMERS!
I switched to Access Wireless because you can use the "Wi-Fi Calling" feature, which saves countless minutes per month. I expect not to have to pay at all for this free service, which is how it's supposed to work!

I have been with Assurance Wireless for several years. At first, I liked it, but then the service started making me pay more and more for a new phone (if the one I had was broken or lost), and I was really getting tired of trying to get help and talking to people I could barely understand. This last time, when I was told I needed to return a phone that I'd lost, and when I asked for a supervisor I got an answer akin to, "Yeah, yeah, I'm trying to find one." I hung up and started looking for another phone service carrier.

WORST SERVICE EVER! And what's worse, your supervisors LIE! Called because there was an issue my mother's phone and a supervisor assured me that he escalated the issue to the engineering department and that someone was supposed to contact me within 48 hours. This is after already calling for 2 weeks straight trying to get help. Well NO ONE ever called me after 4 days. So when I called back, another supervisor said that the previous supervisor never even put in a ticket order to have someone from engineering to contact me. So the first supervisor LIED! Then this current supervisor had the nerve to say my mother's account was suspended for non-activity for 30 days. Well, of course it's been inactive…because no one from Assurance Wireless has been able to help us for weeks. I have cancelled the account. I wouldn't send a dog to Assurance Wireless. A bunch of incompetent and LYING customer service reps and supervisors. Trash!

I leave one star if I could I would leave zero. I'm not able to get money back for a phone that different than the one I had before. I can't get 80 dollars back. The customer service is dissatisfying. I asked to switch the phone and no customer service representative was able to help me.

I am extremely dissatisfied with my experience with Assurance Wireless. I never received the phone that I was supposed to receive. Every time I called to inquire about it, I was given a different excuse as to why it wasn't delivered. First, they claimed they couldn't mail it to my physical address because it couldn't be validated. So, I provided them with my PO Box instead. After waiting 10 days, still no phone. When I called again, they said they couldn't mail it to my PO Box either. Finally, they claimed that the phone had been delivered to the original sender, which is obviously them. This is unacceptable and incredibly frustrating. I am extremely disappointed in their lack of communication and inability to follow through on their promises. I do not recommend Assurance Wireless to anyone based on my experience.

The android phone I received had a charging port that broke. They sent me another phone with NO SIM CARD. I tried to call customer service, and the phone said NO NETWORK CONNECTION! They're impossible to connect to online. I was told that my data from the old phone could be transferred, but I CAN'T EVEN CONTACT THEM! None of their "survey" questions has anything to do with the problem being resolved, if you can even contact their customer "service"!

Paid $ for replacement of moto g I got old $#*! phone that doesn't even have hot spot on it as feature one camera gonna call. Fed communications commission tomorrow and these people for my full phone ability ripping off gov

The glowing 5 star reviews are very suspect given my experience. It has been an utter nightmare with an email trail of a revolving door of reps not DIRECTLY addressing my questions or concerns. The street reps in downtown Brooklyn in front of the SNAP building. Are very rude, Ghetto. It is like you are "bothering them." They really do not want to work their role.
The major complain I have is they gave me a 9 digit ID# to log in the site to manage my new account status but the site requires either a 6 OR 10 digit which for some reason in the 6+ email sent back and forth I cannot get. I am looking into other providers for a free service government phone. The stress of unemployment is enough. They are not an asset.

Extremely uncooperative, sent me a phone in someone's name that I can't use not can I get one from another carrier now. Most non English staff so can't understand what they are saying, will not take phone back. I feel like this should be a criminal offence as if I did this to someone charges would be brought against me rate at negative starts

First of all it seems NO phone is compatible with assurance wireless so "bring your own phone" is cr@p. They also don't offer any phones for sale if you want to upgrade. So, you have to accept the horrible phone they give you which will barely meet anyone's needs if at all. Secondly, I've only had my service a week. I'm already receiving multiple texts AND emails per day reminding me I'm in "danger" of losing my service unless I use it at least once a month. I'm using it every day! I've only had it one week! I don't need to be reminded multiple times a day every day by both text and email that I'm going to lose my service! Leave me alone for crying out loud! The tethering or hot spot feature... slow as a snail!

This experience has been the worst ever. I just needed a replacement phone and their system was down they gave me excuses like it was my fault. Everytime you ask a we question they won't answer it at all, it's I'm sorry and change the conversation. I was hung up on and left on the line and no one returned to the phone. Supervisor jenny with a few others were useless. This agent told to get a top up card T-Mobile or wireless esurance, after purchasing card it was non refundable or had to call the told free to dispute. Also the price jump from 45 to 65 within and hour. I would not recommend to anyone. Also phone sent to me was refurbished and they tell you it's a new phone the screen flashing during call you have no idea who's calling. Need improvement not a satisfied customer.

After being with assurance wireless for many years and having purchased a better phone so that it was a decent service... A few months after I purchased the Samsung. Insurance wireless teamed up with T-Mobile. And sent a joke of a phone. So I was out $170 I spent on the Samsung. Insurance wireless will not honor any phone that they do not send. I have made many attempts to try to resolve this issue and have been told they would send an upgraded phone. Only to receive letters stating that my phone would be arriving in days. Never has one arrived. After three notifications of such.
The phone they give you is a joke, unless all you want to do is make phone calls. Even text come in an hour or two late at times. Trying to talk to anyone about these issues through 611 turns into being a joke also.
I have finally decided to end my 3-year relationship with assurance wireless for my own sanity.
Hopefully I'll find a company where I can purchase a decent phone.