Assurance Wireless

The customer service is literally in a different dimension of Twilight zone and one flew over the cuckoos nest. You are speaking to people in India who literally don't speak proper English for US customers.Every representative you get tells you something different and they are horrible to deal with. This is literally the worst company I have ever encountered.

No one knows what's going on! Their system that takes payments has been down over a month! They sent my account to collections over a mistake they made under $10 owed! Account got suspended due to this. No one knows what they're talking about they read from a script. I told them phone was shut off "Oh Amazing, I hope your day is going well" it's beyond infuriating to deal with. They lie and say issues are dealt with "in back" where there's no phone number and no call backs. Spent two days on the phone with these clowns! I recommend them to no one!

In my 60 years I've never seen such a horrible lying company. I'm going to make it my mission to let everyone know they are the Antichrist of companies. Whoever makes The corporate decision there please tell your family you're horrible...All I can do is say pray for you.

Six ANS 40/50 phones in four months. Screen freezes. Can not turn it on. Error messages, phone crashes... always something. The phones are junk and simply do not work. Wasted countless hours on hold, trying hacks, system restores... NOTHING WORKS. The ANS 40/50 are a junk toys, seconds, incompatible and fail after a few days or weeks. Someone is making lots of money passing this junk off as a working smart phone. Better to use a reputable dealer and don't be surprised if assurance finally closes its door. Absolute shameful worst.

I got Assurance cell for I'm a poor, disabled person. I'm missing fingers, blind from one eye due to a stroke six months ago. This cell is the worst. Drop calls. Battery life is max two hour's if you're lucky. It get hot fast. This game box app is constantly interrupting during call or searching.

Coverage is awful. Text messages are received hours later. Cell updates will take 24 to 48 plus hours so you can't use the cell. Good luck if have an emergency because this assurance isn't a life line. It's garbage. If you people need a free plan go with True connect. 1000% better in every conceivable way, plus you can use your own cell. Avoid assurance at all cost. True connect is free also and it's where it's at. This will be the last day I use this pitiful cell.

Wrote a long review, not sure if it submitted. But I HATE this company so much I'll send it again to be sure. Long story short. I've been fighting with them since April to get my services going. I'm still waiting. I have lifeline services bc I'm disabled. Your think they'd take it more serious. But they not only dont. But I feel like bc I'm poor my business doesn't matter. I'm sorry I can't afford the Apple 25! With all the bells and watches! I'm convinced they hired 3 people over in India to answer a phone and say, "Not to worry, upon further review. You've been accepted and your phone will reach you in 7 to 10 days. And if your question doesn't fit into that. God help Ya! Is there a way to give negative stars?

I referred a friend who has already used the phone for eight months. But I have never got $10 Amazon coupon. I asked them so many times about this issue. They never follow up and solve it. Until now I have another issue of the EBB plan that I have enrolled for two months, but it still not activate. It really wasted my time to called them every day and they always said it's in process, they also guaranteed someone would call me in 15 minutes. Finally, no one call me at all. Wow~ I can not believe they such fooled the customer with extremely unsatisfied service. That's meant I lost all these benefits and made me a lot of stress frustration.

You have to speak Tagalog to get help with changing AW's mistakes. Everything has been wrong from the beginning. They even did something I specifically asked them not to do--show me as an unknown caller. Most calls to them take more than a half hour, most of the time trying to clarify the problem. I just called and said to make my number show when I call people. Ten minutes in, the woman forgot what the issue was. I think she didn't forget as much as had no idea what I was saying in English in the first place. Never again! And if this is what Sprint is like, I will definitely go elsewhere in the future.