Assurance Wireless

First Customer Service You're Dealing with English speaking Foreigners who do not understand English Second You can't Login to your Account 3rd This isn't American Cell Service if it is Go Back to Verizon or AT&T because if this is Tmobile Sprint No wonder they Suck worse than the Top 2 byebye

I used to love this cell carrier. When I first got my phone and for the first 2 years or so, the cell reception was great. However, now, I can be sitting in one spot in my house and have full bars of reception... then a minute later, without moving an inch, my reception drops to nothing for no reason. I literally have to restart my phone 12 or more times a day just for it to regain cell signal. Sometimes it'll show that I have full reception signal, then as soon as I try to make a phone call or send an SMS message, it drops to no signal and tell me the "server cannot be reached". I NEVER had this issue until after it was time for me to upgrade my phone. I opted out of upgrading my phone because I like the phone I already have (not to mention, the only phone option they provided me with for an upgrade looked like a cheaper quality phone than the first one they sent me when I started my service with them), and shortly after the upgrade offer, I started having the reception issues. It's ridiculous and very frustrating. It's like I don't even have a phone. I cannot begin to count the number of important phone calls I've missed due to this issue. Or the times I've been away from home and desperately needing to make a phone call, but couldn't because Assurance Wireless' reception is no longer reliable. I do not recommend.

I was supposed to get a new phone, mine was not working and told I was getting an upgrade, this is the middle of may, a phone was sent out, to my old address even after they went over my address 3 times, and I have lived in my new place 4 years, So I called and they were happy to send me another phone, Ok I'm optimistic at this point and the phone is sent out... its the same phone Its not a different as promised, ok So I call back, they are always friendly and more then happy to fix the problem, they said they are going to send me a return label and ship out the right phone right away, ok cool I am being patient about this... over a week and half goes past I get no e-mail for a return label and no phone, I just called back... Its now the middle of June, I can't make this stuff up... she says... they never sent me the phone or the label... and I was nice to this person on the phone... so no reason to get even or anything... but now I have lost my patience I just want another carrier... they are supposed to be sending me out a phone! But now I just have given up... so that is my story... besides the fact that just the phones so far have sucked!

Programming sucks! Assurance isn't a cell company I would ever recommend. Horrible! I have to plug my phone in to be able to answer a call, most the time. I'll be contacting the FTC again soon.

The base phone that comes free with this assurance wireless scam is by far the least functional and advertisement full piece of garbage device I've ever used. This thing constantly crashes when doing anything from a simple text to swiping a page. I received a newer version of the same model after breaking my first and somehow this updated version performed even worse. When calling their company for a replacement phone none of them speak fluent English, which isn't a problem if their connection wasn't so bad at times that I can't hear a word they say and they hang up on me. They've hung up on me over 3 times when calling and waiting over 20 minutes at a time to get someone on the line. Most of the time they say I'll put you on hold and then hang up on me just when the connection was fine. I broke my updated phone on purpose because it was so garbage that I couldn't text and I got frustrated and threw it at my door. You can tell they shameless just sell all your personal information to the government or whomever they like, I don't have proof of that but if Google does it then this garbage company that happens to be free surely does. If you try to take off the advertisements that come installed in the phone it literally tells you 'if you disable this feature the phone won't work properly' meaning they sabotage performance if you don't look at their brainwashing and mentally damaging ads. I hope they go bankrupt or something better that is free comes along because the world could definitely go without this. Unless you're literally homeless I do not recommend this product to anyone.

I got a free phone good right no wrong I had for at least a year or two and my data connection keeps going out I can't connect to WiFi I dont remember password and the password was on my previous modem I had AT&T hooray.
I continue to have problems with the phone I have tried to fix it I have twice bit this time don't think it will happen I might have to get a new phone from a different company.

I had a problem to activate the phone.
I switched because my Samsung always had bead reception up to switching to voicemail not matter where I was. It never rang anymore. Text messages with delay... phone sound quality bad... just annoying all over.
So I got their model CP3320AS2 that is lightly larger than the Samsung. I followed activation instructions but at one step this instruction are different from what the screen shows so I guess that is where I messed up.
Restarted and tried the phone... did not call the number I put in but went straight to Assurance Customer Service! How about that? Ok, Let's talk then. So I rather quickly had a real life person on the phone that had a strong accent from India. Well... my accent is German... I had to focus.
After a short moment the CSR told me to reboot my phone. I did and my phone was activated and in working condition.
THe phone is so much better than my crappy Samsung, it received calls and rings! No more Voicemail as default! But what is way better is that the quality of the sound at phone calls is now clear and crisp.

I have NOTHING to complain! Maybe I am the silent majority?