Assurance Wireless

I got a phone last year because the part that charges broke. They charged me $20 to get another phone. Now my phone is broke again. It won't hold a charge and the charger won't stay in the piece that charges again. So, two weeks ago, I called, explained the problem, and they said I had to pay $59.95 for another phone and a $20 shipping fee. I said no, because this is a government phone through Life Line and why should I pay $59.95 for a used second hand phone? So, they said they would send me another one and I would get it last week, on Tuesday. Because I never got it, I called and this supposed CSR comes on the line and acts like I never called in and said I have to pay $59.95 and another $20. I said no and explained what the other CSR said and he said that I have 2 options. I either pay $80 or they could cancel my account today, wait for 24 hours, and give me a new account but, I wouldn't get a phone until March. I asked why and he started yelling at me and then said if I borrow a phone from family or friends, they could insert their simm card and I could continue with service until March. I said my family is dead and I don't have any friends. So, now I have a broken phone and no way of getting another. So, I wrote the FCC. I feel like they are extorting poor people. I don't know who is over them. I know T Mobile is the parent company. I called them last year over what happened and they had no clue Assurance Wireless was even linked to them.

Who are you really? Assurance Wireless? Virgin Mobile, T-Mobile, Sprint. You change the names of your Company like I change my underwear. The Internet has not works on my phone for the last 4 weekends. It would not even connect to my Wi-Fi. Let me go further continues dropped phone calls and you have to keep calling back, phone shuts down in the middle of your conversation or can you hear me. Can you hear me, static on the line, sometimes it even sounds like a CB radio. They say they will answer your call in 30 seconds ok they did but why did you have me waiting for 38 mins and 34 sec so I decided to call them on another phone to ask to speak to a Supervisor the customer agent was very reluctant to help. So I explain that I was holding on the other line for just about 40 minutes so the 2nd agent puts me on pause for another 20 minutes then can back and said that her advisor was in a meeting I guest she tipped off her colleague now the colleague finally comes to the phone so I asked her why was I on hold so long she refuse to answer me now she is trying to talk over me all I said you could of been more considerate and keep me posted on the progress. Now she was intimated by my professionalism and made false allegation against me saying that she can discontinue the call if I use profanity I said the customer is always right and I am not using any profanity then I asked are you sick or are you crazy then I said I will sue your company then I hanged up.

You and your service "SUCK".you lie to ppl and you are not trust worthy. I would not tell anybody to sign up for your service. The phones are no good and they want to charge you for the same garbage phone they gave you that did not work anyway. "DO NOT GET ASSURANCE WIRELESS NOTHING...CUZ THATS WHAT YOU GONNA GET."GARBAGE"

5 days now I have called assurance wireless to switch connection from old phone to new phone I have called everyday for 5 days and talked to someone everyday 1 person said wait 72 hours and last person said I'll call you back and never did, and here I am stull no phone, I have alot of medical issues and no way for my doctors to get ahold of me, very unhappy with assurance and there customer service.

Inconsiderate customer service and rude tgey don't listen to anything you say and you can't understand them tgey charge you for stuff no other service does ant every chance they get

Phone sucks because can't type anyting keyboard doesn't use the word you are typing. The phone dies off within an hour. The phone doesn't get any Towers nearby. I never get to use it. That blows.

I've been a customer for two years. The first basic phone they provided me was nothing but cheap junk Hardly kept charged for a day, the signal was poor and I had to almost yell at people so they could hear me. Worst of all it kept overheating when it was charging. And by overheating I mean burning hot! I'd only had the phone a few weeks so I called customer service (because I was afraid it might explode) and they tried to blame me! Only because I said that I had dropped the phone once. Now who hasn't dropped their phone at least one time? I've dropped other phones an never had them get so hot while charging that it nearly burned your hand!

A year later I got newer version of their cheap phone after losing the first one. Just like the first phone it's junk right out of the box. And, just like the previous phone it wont hold a charge for an entire day. The service winks in and out of roaming and the phone opens multiple web pages on it's own. So imagine my surprise when they sent me a notice that my 5gb of internet (which I never use) is gone! This morning when I woke up it had 37 open web pages! I don't even want to bother calling customer service because they are all useless. All they try to do is find a reason to blame you for the problems.

I wouldn't have this service if I didn't need it. This company shouldn't be allowed to treat people this way! How can you call yourself a "life-line" when you can't hardly use the phone? If you are unable to pay for a phone try another company. Better yet get on a family plan with a family member. Don't waste your time with Assurance. You'll be glad you did.

Phone I received was broken. Received replacement that was broken, then had to pay for upgraded phone, and they shipped out and was a shock phone that was from 1988 2 mp camera,won't get nothing but 2g,died every 1 1/2 hrs, customer service then said I could get a replacement phone for a shipping charge of 20 dollars, I then find out my card had been charged more money, no supervisor every cause I h y are at home as one rep said, no home base no to call they are part of virgin mobile when doesn't exist in America anymore, and I hey tell you they have no idea of what phones they have in stock in warehouse, yet they try to sell you moto g phones for 50 dollars more and have a he people on the corners selling acp accounts selling you upgraded phones for 50 dollars that they get from company for free and hat they are suppose to be giving you for free, yet the corner people give you schok phones that's no good and outdated from and made in India. Don't use company ever unless you want your card info stolen your identity stolen,ripped off and old phones and terrible lying customer service reading script.where is the FCC who is suppose to be watching out for Americans. They just let businesses do what ever they want while the get rich, eat big budget dinner and drive by homeless people waving.

This company iSUCKS. THEY SHOULD BE SHUT DOWN. I filled an application out on their website they told me they didn't have it then I filled out an application over the phone and 4 days later I called to check on it and they told me they didn't have it then they tell me my phone shipped but in reality they still couldn't find my application. Do not go through this company you will waste your time. One star rating because it made me otherwise I would have chose nothing.