Assurance Wireless

William Bangs Lebanon ore beg to talk to some in USA. Foreign reps lie. Half the co. Say I'm good, half mostly automated say reapply web site is a loop to phone to web. 5 months of this. Slipping thru the cracks. Am approved they finally admitted they have my app, now in review, escalated twice they say, seems it's a chat bot mostly escalated.? The best lie was lol ast Saturday from foreign rep. Promising on Saturday that I would get a new phone on Monday. Made him promise in front of friend. Promise impossible. No real interaction permitted. No supervisor allowed. Phone is half on now again everything works but phone calls. All they need do is reactivate. They did it early this month for a day or two saying text. Free minutes And all filled enjoy etc then evil 10 cent minute message and phone went total dead couldn't call 911 even then half turned on again. Other lie many times is that thAy cannot just restore service to their only 6 month phone is BS. Has happened. Why the don't just turn it back on till they get it fixed in their multiple unconnected systems. Old and alone in hills. SSI and food stamp, had. To buy tim and fone from t mobile, assurance I s owned by them. Have spent 200 bucks for that in 4 months,+ 100 miles to go to agency that help
If this review goes to assurance I expect no help from u. So very un kind. Should have a neg 0, no star. Your tax $ wasted. Your disabled elders dismissed coldly. Who runs that clown show? How do u get ahold of someone with a clue. There is more

Phone calls drop constantly... can't tell if family member is ok or not.
What taxpayers are paying for the so called free service is a rip off.

This place is a RIP off if you can't give a p. O. box mailing address then why should they be in business

Bait and switch tactics. Poor quality phones, poor service.All foreigners with fake american names. Joy, Ed, Mary but all are distinct asian accents

If ur in trouble and need help your in bigger trouble than u thought because ur phone will say either NO SERVICE or CANNOT CONNECT when u try place a call... NEAR DEATH. 10-15 later your call is finally connected and if approved for EBE Program don't expect it their explatnation for not receiving it not enough carriers they say 24: hours 24 hours wellvsuposw to start on thec17th and it's now the 28 rh and again ur receive a text in 24 hours stateing ur account has been up graded.don't court he life in more danger by holdingvur breath. Cause from past experience's text won't come.

Be careful in the carrier you choose. Options are out there if you look. Will not ever recommend this company to anyone

I have made dozen of call to assurance wireless reps and the incompetence is is extraordinary.
I'm done with this worthless company!

Applied over a month ago. Still nothing. I call every week. Cookie cutter excuses read from a book. No customer service!