Assurance Wireless

A thieving company which takes consumers money and shortchanges you on the services you purchased. Don't buy anything from them.

Assurance wireless has to be the absolute worst cell phone company in existence. I realize I should be grateful that I get a whopping 250 minutes for free every month. But what good is that if the horrible phone they give you never works? Customer service is completely useless. I've had this phone for 8 months now and have contacted them no less than 25 times. My phone STILL says "not activated". I have done everything they have said and nothing corrects the issue. It doesn't help that each customer service representative contradicts what the last one said. It just comes across as a bunch of people answering the phone for a paycheck that truly have no knowledge about the service or how to troubleshoot. Now, let's talk about the horrible free phone:

I have a Wiko Life 2, this is the absolute worst phone I have ever owned! It doesn't work 99% of the time. For no rhyme or reason, there are times you simply cannot make an outgoing phone call. If you are successful and that's a big IF, be prepared for the fact that your call will eventually be dropped. Also, be aware that the person you are calling will barely be able to hear you as your voice will constantly fade in and out. The battery life is horrible. It says 16 hours talk time, that is completely untrue. You will be lucky to have 6 hours on a full charge if you do nothing else. I had 100% charge this morning, sent 3 very short text messages & am already at 90% charge. The phone is made out of cheap plastic, I'm embarrassed to even take it out. It has 5 annoying ring tones and 4 annoying notifying tones. It will randomly send tones for no reason multiple times a day. I understand now why they gave this phone away for free, no one would want to purchase this.

The purpose of my phone is to have it in case of medical emergencies. I can't count on being able to use this phone during medical emergencies so it is honestly completely useless to me. As useless as Assurance Wireless. It's sad that the government cares so little about people with medical disabilities.

TheWORST EVER PHONE AND SERVICE! USE ANY OTHER PROVIDDER BESIDES ASSURANCE WIRELESS. A NIGHTMARE TO DEAL WITH. THEY DO NOT GIVE A $#*! ABOUT COSTUMERS AT ALL. TRIED GETTING NEW PHONE TO REPLACE THE BROKEN AND MALFUNCIONING ONE THEY SENT ME AND EAS GIVEN THE TOTAL RUNAROUND AND THEN TELL ME I HAVE TO PAY TO GET A NEW PHONE. TOTAL BULL$#*!! THE ABSOLUTE WORST PHONE AND SERVICE IVE EVER EXPERIENCED IN MY LIFE. WILL NOT STAY CONNECTED TO INTERNET FOR ANYTHING. PHONE FREEZES UP CONSTSNTLY, IS INCREDIBLY SLOW, DROPS CALLS, DOESNT SEND TEXTS, JUMPS FROM ONE THING TO ANOTHER ON ITS OWN. DO NOT USE ASSURANCE WIRELESS

For the past years they were good but the phones had malware on them so i had to adapt to that by put norton 360 on my phone. Than i had to uninstall some sodtware cause malware got into that as well but i was happy cause i had a free phone i could deal with it. Than comes december 2022 they said they had an error on my account they need me to call and beacause of this give me a free phone i called them and they said they fixed it and would give me a phone. Well the phone never came called again they were like what phone? Than a month later i get another letter saying the same thing so i called to get it fixed but this time i had to reapply for acp they said. I had to cancel my last acp and start all over so i did and reapply to assurance 10 days later i call and they were like what application what letter so i hung up o them and got a hold of comcast and got 30 dollar discount off my internet through them and a phone for 30 dollars so with the discount i am actually paying for my phone and it is part of acp and my phone is the coolest thing yet those stupid assurance wireless phones and viruses are no more for me

They lied to me over and over. It took months to get a Replacement phone that they said they were sending. Finally, I got their Newest SCHOK phone and it did not function properly. I got a second replacement and it malfunctions in the EXACT same manner. Now, I have a third phone and it's worse than the other two. Sometimes, the data Works at 3G but it cuts on and off. The hotspot constantly disconnects. The phone calls will randomly drop and the screen goes dead. Phone locks up with a totally black screen on occasion. The phone volume is very low - even when using speaker phone. Customer service/repair tells me they are resetting tower and all will be good. They claim it will run at 5g after they reset. I turn device off for the reset and return to intermittent 3g and 4g data that constantly freezes and reloads. The customer service knows they are not helpful - so they make sure to knock me off the phone so I can't leave "negative" messages on the "customer service survey". Very manipulative customer service. I DO NOT RECCOMEND, even to my worst enemy. Very frustrating and big waste of time.

So my phone port for charging broke so call to get another phone mind you I have been dealing with these fools for 7 days now. First they wanted to charge me 69 dollars told them bs then they changed the amount to something else. Being a senior this phone is needed anyway I called 16 times yes count that 16 times given a tracking number that was fake then they could not process payment saying there is an error this went on and on and on, So again today call told oh your suppose to get the phone free so we will ship that out in 24 hours gave me a reference id number. Well after messing with these clowns i decided to call back to double check and nope nothing entered into the system. Needless to say i went off on them, then they tell me go get a top off card well if the cell is broken what good with that do. Asked them do you want me to put the card to my ear and dial? They wanted to know how I was contacting them I said its called a landline you know those things that have a jack that can plug into a wall. Then they said well lets see if we can process your payment for a replacement told them you won't be able to cause your system has not worked in a week they tried anyway and said oh oh sorry. SO I finally asked them do you have a clue when the system will be up they go no our tech guys are working on it I finally said well maybe you need ones that know what the hell they are doing cause a week is a long time to be down. Needless to say I still have no phone so BEWARE do not use these people if you don't have to. Sadly they all lie to you and your at their mercy if you are low income. Oh one more thing I am 76 told them when you turn 76 and your only way to call your doctor is on a cell and the people running the service are stupid you give me a call back and let me know how it feels. And if you do run into this problem make sure you know someone you can borrow a landline from otherwise your SOL

I placed an order on Saturday 4 which I paid extra$ for express delivery. I received a tracking number which said I will get it on Tuesday by 8PM. By 7pm I had not received anything( given that FedEx already came to my building and left me no package) I decided to call FedEx and gave them my tracking number. They said they "package" is being sent back to the sender (Assurance) because it was "Empty". WTF is this all about. I call again and "Mark from assurance answered I have to wait for Thursday. I explained this to "Ala and Miki also representatives and None gave me a solution. Ala and Miki were insisting I wait til end of the day. Coincidentally Ala and Miki happen to be their birthday today. Like this is too much bul$#*!. I always had great service but this is out of line. An no one did anything to ensure my order was placed correctly. Miki stated that if I were to speak with her supervisor that Supervisor will do the same thing and tell me to wait (basically the supervisor would of done nothing either).HoRRIBLE SERVICE. I gave a 1-star rating cuz I had to in order to proceed with the review. If it were up to me I would of put 0 stars.)

You're better off getting two cups and a string, everything is horrible on that phone nothing works right and the camera's horrible

Bad bad carrier... phone is junk, reps are untrained (but very polite)... TMobile is parent company, u should do something about it