Assurance Wireless

Assurance wireless is bad they give out free phones but they dont work they use name and l am done. And

GET TWO CUPS TETHERED TOGETHER WITH STRING. GUARANTEED 100% IMPROVEMENT.
NO DROP AUDIO; DISPLAY WILL STAY BRIGHT. RIGHT NOT, ON MY 9TH REPLCEMENT SCHOK PHONE. PIECE OF -C-R-A-P. "WE DON'T KNOW WHAT IS IN OUR WAREHOUSE, PER CSR. EVERYTIME.

They charged me a one time fee of 80 dollars does this happen or did I get scammed everywhere I read says it's completely free

The service is horrible and the line goes out consitantly. When I call or even send a piece of mail complaining its useless

I have a medical condition and I got the insurance wireless phone during the pandemic. All of the customer service reps are in the Philippines. These are the worst trained reps on the planet. All they do is talk and apologize incessantly but they never take care of a problem. They are inept and so horrifically incompetent that they've turned me into a cheap where I just cried on the floor. I don't understand how they even produce one iota of work. After I complain to a manager, I learned she was just as bad as the rep. After I spoke to her every single thing they said to me was a lie. They promised they were going to send me a new phone that worked well 68 days ago. They even sent me a FedEx tracking number that doesn't exist! They told me they were going to block my full name so people I call would only see initials. Everyone I call still sees my full name! There are so many other examples of how heinous they are. Right now I'm on the phone waiting to make a complaint but the way it's set up is you just go in circles all day and it leads you right back to Assurance Wireless. This is so sick to do to people who really need help. It is absolutely disgraceful and whoever is running this or responsible for this should go straight to hell. This is a joke to you, right? To bring harm to people who are medically challenged or need a real phone and a real people to help them at times with this lifeline. In my case it's really a lifeline. But I can't adequately Express the pain and suffering brought to me by Assurance Wireless because for two months they've been telling me I'm getting a phone that works. This is sick I even have the email that shows the false tracking number with FedEx that they sent me! How much sicker can you get? How awful can you possibly get? There is no company on the planet that is as awful and horrifying as Assurance Wireless.

O. K. Company until you buy a phone and it doesn't work from day one. When it comes to more customer service outside of a free phone they don't have it. That is why they tell you you bought a phone from a company called Quality One *******666 one when you need to fix or return it. They pawn off selling phones to somebody else that uses assurance wireless website dot com website to make you think your buying from them until their is a problem and then they drop it on you that oh you bought it from these guys, not us, excuse. A nasty dirty lying rouse. They must think what do you want for nothing? So maybe they can get Way with it. It's free service why would you complain? That's what they count on, and most of the time it works. They don't live in the real retail customer service world. They just don't. Not up to it. They don't have to and they know it. Don't buy a refurbished phone. They don't check them when they sell you one. Don't buy a new one either. I'm sure their customer service don't exist there either. They are just plain too good at pawning off responsibility to some other company that is even worse, threatening people not to send phone in or they'll pay if they are wrong in whether it needs help or not. Nasty nasty ploy. Or telling me they'll send their address in a email and they never do. They send me a mail that leads you back to, assurance wireless not them or their address. Don't spend a dime on assurance because you'll never get an even return on your money. Just use their according to California law Unimax cancer ridden laden free phones they give you and get cancer instead. Yea, read the fine print when you get your free phone in the mail. It's made of cancer causing material according to California law. It says. Just can't win with these guys. And Sprint is no more help either. Just one more conspirator. No good. Think twice before buying a upgraded phone for sure. Signal and Service is good though.

So when I asked Assurance Wireless to send me another phone they told me that they were going to send me a bigger screen nicer 5G phone what did they do it just came today and it's another piece of garbage a name I've never heard of looks basically no different from the one that I've had from 3 years ago I'm so sick of these companies lying to our faces and they just get away with it they need to be held accountable I recommend everyone if you're looking into getting a low income phone do not use Assurance Wireless avoid it at all cost they don't live in Integrity they lie to you they hang up on you they treat you like garbage their cell service is horrible their phones are even worse and their employees don't treat you very well either there's other companies out there that I've heard of that actually give you something that's worth it and treat you better it's interesting that this is connected to T-Mobile supposedly and yet I've had amazing support through T-Mobile over the years with my other phone but Assurance is garbage the worst company out there for low income phones avoid at all costs save yourself some time and grief and deal with a company that is Kinder more understanding actually cares about their customers and doesn't treat you like a second-class citizen just because you're on low income Assurance Wireless should be ashamed of themselves but to feel any shame or guilt would take a heart and a conscience