Assurance Wireless

I have been with assureance wireless for 3 years. Ive been a good client... my phone went down. So they sent another. In a week it went down. We sent them back. Leaving me with no phone at all... none... they said did not recieve the phones. Picked up by federal express. I am on heart mon. No way to call for help. At all. Because they did not get phone back. Now its been 3 weeks now. Well they finally found the phones. They said they will send new phones that will come soon. Well no phone came. I did ask for it to be sighed for,, still no phone yet as of monday they 29th... i been with them for long time. An they have treated me so badily. I cant begain to express,, how bad. Im 75 years old. An alone. Now no phone at all. Please seniors dont use this company. It is truely sad how they treat the seniors here in columbus ohio my number was *******112,, im lost on what to do. I only have email no phone i really hate them an sorr is not working anymore e hockett thanks a lot assurance from your long time client.

Ill address any concerns that you may have this week myself personally. You can call me@*******009_ Jeremey M. (Solutions Specialist)

I applied for this phone back in 2012 when I was diagnosed with terminal, Stage IV Cancer. They quit providing service while I was paralyzed in the hospital in 2016, saying I never used the phone. I had hemiparesis due to the craniotomies to my brain. How was I to use the phone?

I have been around and around with them, sent COUNTLESS applications with proof of my participation in all the government programs, and I even qualify as being way under the poverty level for a one person household, which by itself should be enough.

What I don't understand is why this company is the one recommended on the MyAccess Florida site which anyone with a disability will know is the website for the Florida Department Of Children And Families Access Florida program providing Medicaid and SNAP. I receive both.

I just wish there were another option provided for lifeline assistance. I certainly do need it and I'm sure a lot on here do. By the way, Assurance Wireless is a branch of Virgin Mobile. I have a mind to contact Richard Branson about this, I hear he is a very nice man.

3 years after LEAVING Assurance Wireless, they recently sent me a letter inviting me to come back. My immediate reaction to the letter was, "No Way" I certainly do not miss them or their unprofessionalism. I spent a few years at Assurance Wireless where my experience was HORRIBLE. During those few years I received poor treatment and terrible customer service; I had many technical issues; I wrote many complaints: stayed on hold for MULTIPLE hours at a time; had agents hang up the phone on me; I had agents promise to call me back but did not; I had to escalate just about every call; spoke to people who did not understand the English language; I sent them many emails, and even went without service for weeks and a month (at a time) as they continued to fail me as a customer. I wrote the CEO, the Federal Gov't, and many reviews warning others about this company. I do not understand why the government would pay for such inadequate and poor service. Simply put, "The Government uses our Tax Dollars for this service," and Assurance Wireless does not deliver. Eventually, I left Assurance Wireless and I did not look back. I would not wish this company on my worst enemy.

Started In February trying to get my ACP reinstated.
After LIE after LIE from ASW, ACP did it in July! ASW set it up without the advertised "Unlimited data". Completely untrustworthy and unreliable

My screen is cracked on my government issued galaxy s10 so I called them snd they said yes I was due for a upgrade and i would receive ⁰another galaxy s10 and I did NOT they sent me the worst phone on this planet it's a POS SCHOK just read the reviews on them lol it's a frickEn joke I kept my broken screen galaxy s10 so I sent the pos one back LOL and they told me they would send me another Galaxy S10 which they didn't they sent me the same phone in the same box that i returned the junky one back in so I just got off the phone with them a while ago with nothing but BS I shouldn't have to buy another
Galaxy s10 that's a government-issued phonethey are nothing but con artists and by the way that's the broken down box I sent that phone back in they didn't even open it I sent the same box same phone everything back to me again but I got the pictures below to show