Assurance Wireless

I have already returned two phones now the third dont work either. I need the phone for medical purposes. Not good company as far as phones!

The customer service is absolutely unprofessional. I can not get a replacement of the not working phone for more than a month!

While i'm tempted to, i don't fault the csr's for their poor service. They are employed in the phillipines. I've been there while i was in the navy. It is no wonder why a/w outsources there. Labor costs are extremely low, govt regs extremely lax, training as minimal as possible. There is no aacountability.
A/w is a company that thrives on govt funding.
I've checked their website. They are owned by verizon, sprint.
This should say something about verizon & sprint. Does bait & switch come to mind?
My phone crashed earlier this year. They sent a replacement. I sent the defective one back.
Later this year, replacement phone crashed. They claimed they never recieved the defective phone from earlier, hence they couldn't replace thus one.
After numerous lengthy, stressful phone calls (from an alternate borrowed phone) the issue was resolved. They admitted (this is true!) they had received the phone. So now they could send a replacement for the current defective phone. This was in mid-september '21. Then they say covid is preventing them from sending the replacement. Then they say replacement phone should arrive soon. Yet they refuse to give a tracking number, saying r. P. hasn't been shipped yet. (covid).
In closing, boycott assurance, sprint and verizon (as sprint & verizon own assurance). Don't fault the csr's, as they are just trying to earn a living, and are paid slave wages and are untrained. The corporation heads are at fault.

The reception is horrible I had a phone turned it in and thought I was getting a better phone it's worst than the other one.

I got a phone from them on September 1st I got a phone and the phone stop working 2 weeks later I call them and they said I will be getting a phone I also told them I got a new address they told me I will be getting a new phone at my new address but the phone went to my old address after waiting 3 week for it I call back and was told it went to my old address and the order will be put in and I will get it in 5 business days after the 5 business days I called and was told my phone case was being investigated and I needed to call the police and he a police report. I said He'll no that's y'all fault now they tell me last week that the investigation will take 2 business days and after 4 business days I will told yesterday I will be called by the end of the day I will be called and told what's going on and as of now I haven't heard anything for them. This coming is ram buy people who r not in the USA they sound like some scammers and they tell u lies to keep u quite and they $#*! not going to work please do not use this company and this State and Medical and phone for kids in school should have a different program to use cause they r BULL$#*! and need to close there business down or hire new people they get -0 stars for me

I called twice too put service on my phone and both times they still haven't activated my phone the service is great but the working is horrible

I HAVE PROBABLY TAKING ON THE PHONE A FRIEND MADE THE CALL FOR ME.I NEED A NEW PHONE.MY PHONE STOP WORKING.POWER PROBABLY.CASE ID *******.3TO5DAYS TO SHIPPING.

You qualify but jumping through hoops to get it hooked up. Complete waste of time. Scam don't call this company