Assurance Wireless

These people have had the audacity of colonist liars. I've lost my phone and they don't want to talk to me. They pretty much call my husband a liar. They sent to people to my place of business to give out phones. Those two told us that if we lost it reported a phone stolen that it would get replaced. I got the Motorola In which I had to pay $70 for. They also told me that every time they received an upgrade we will get one in the mail. We've had nothing but issues and they don't wanna deal with it. Instead they call us liars and act like we're a burden. Definitely not a way to conduct business. And this is not helping people. You're taking their money and then walking away. I'm also reporting this to Better Business Bureau. Yes I have proof and no I'm not showing you.

Didn't do it.
If u need a service to count on Assurance wireless is not the one.
Free sounds good but in the end this service will bring a lot of stress frustration, disappointment. Things that effect ur health an mood.
They gave me free service but rob me from happiness. Every day started with frustration an stress due to fighting with this phone. I have missed talks an messages from family that I can't get back. Lost jobs over it. U will fall behind in a growing world if you dare count on Assurance Wireless!

They give you a phone with such $#*!ty service that you are forced to pay for service, what's the point of issuing free service if it don't work, government is just wasting taxpayer money with this program.

They send seniors BROKEN USED CELL PHONES. Their phones set in the warehouse and they send you 4-5 phone which were all broken and calls were dropping everyday. Unable to talk on them as well. They use to be Virgin Mobil and were good than all hell broke loose. Free is not good sometimes.

The microphone on them is lousy, you can barely hear who you're talking to and they can't hear you. It takes almost ten minutes to receive texts from when you turn it on. Countless other issues. And I agree with another reviewer, the tech support person I talked to sounded like he was from India. Was promised a better phone, I got the exact same one in a few days. Switching to another free goverment plan.

I have used them for several years. The garbage phone they provide started to lose battery service while still under warranty. The division to replace the phone under warranty REFUSES to return calls to arrange the replacement. I must charge my phone several times/day to keep it working.I goes from 90% to 0% overnight in less than 7-8 hours. I use it very little each day. As a senior I keep it more for emergency contact and a few texts. It may not have life to make an emergency call. It won't load some programs that would benefit me, and is so loaded with their garbage that I have little memory to use anyway. Warranty requires a free replacement phone. Complaints to the FCC won't get them to honor their obligations either. They were required to respond by the FCC but silence reigns!

This co. Sucks. They have idiots in some other country that can't help you and won't give you a U.S. number to call. My phone cuts out as people are speaking to me. I have to shake the phone to get to hear them again. I BOUGHT 3 phones thinks Ng it was the phone. The last phone took 4 mo's. To get because they sent it to the wrong address. Now this one does the same thing. I've searched for a phone no. Here in the U.S. but they don't want you to get hold of them because their service is so bad.

I realize Assurance offers Free Cellphone Service however They have terrible standards I purchased Data and I meant to do it Once however The Site froze so not thinking it went through I did it again then when I discovered My error I phone Assurance after 3 Calls waiting 8 Days I got no refund so I am done with Them and I advise Others don't get them!

Offshore Representatives hangs up in your face. Lazy, don't do their jobs. If ask for a supervisor, they will immediately tell you one is not available. It is amazing how American representatives are held to a higher standard. Offer shore representatives are rude, disrespectful, and held to a lesser standard. This company should not have a Government contract. Why should the Government pay salaries to these people. They will flag your account as a " BAD CUSTOMER " and will not provide you service. Fire this company and put these sleazy, lazy offshore scum bag people back welfare where they belong. Pure Trash

I contacted Assurance Wireless for a replacement phone on July 25. The phone was supposed to be sent overnight. I called today spoke with Shawn a supervisor and was told the phone will not be arriving.Today was my 4th time speaking to this company about the phone and Everytime the information provided was different. This foreign company has proven their inability to assist USA customers!
Called again on 8/6/2023 to request a refund. A T- Mobile supervisor begin to email about providing her with a good contact number which seemed funny to me knowing that she should know that I don't have a contact phone number bc they NEVER sent a replacement phone!