Asurion

This was the worst customer service experience. You pay for coverage they won't honor. Won't honor the screen repair as advertised. They will only do the phone replacement at a much higher cost. Total Scam! Shame on Sprint/T-Mobile for offering and misrepresenting the product.

Troy and nate from ubreakifix came out to fix my Samsung galaxy s23 ultra after I dropped it and really messed up the screen they came to my house and were extremely professional and absolutely amazing. From start to finish the process took less than 20 minutes. The communication was absolutely top notch. When they called me and told me the eta not only were they on time but they were a few minutes early. I would recommend them to anyone to fix anything electronic. They are like wizards when it comes to fixing things. By far one of the best customer service experiences I have ever had.

The contract you sign up for claims you will pay $30 to repair a cracked screen; however, it is actually $300. MY STORY - Phone damaged on both front and back. Two separate appointments were made to have someone come to our house, and both were missed by the provider - they just did not show up. Service rep said that if third appointment was missed then they would send a new phone. After a total of more than three weeks the service person actually did call when 'on their way' and asked if the back of the phone was also damaged, then refused to provide the $30 service. Many weeks lost, tenfold cost increase, zero actual service. After more than 15 years with Verizon we will be checking with AT&T and T-Mobile, couldn't be worse or more expensive with lower integrity.

Do not purchase this cell phone insurance (get it from another company).

Daughter cracked lens. Assurion said will only repair cracked screens - anything else, must replace phone with (formerly defective and perhaps not well cared for) refurbished for $250, which is more than I paid for it in the first place.

Paid $28 to insure 4 phones for years. Roughly $720 in insurance $ since bought the phone. If you add $250 deductible, would be paying $970. Just want lens fixed! I don't want to exchange for for overpriced refurbished/used device.

Update - the repair shop they own said $89 to repair lens. So cheaper to just pay for the repair myself. Assurion refused to cover cost and insist all they can do send me a refurbished phone for $250 instead.

Makes absolutely no sense to pay for Asurion cell phone insurance. It's basically a scam.

I recently broke my phone and had to receive a replacement phone from my Asurion insurance coverage. The deductible was decent, only $250.00. Now I know why. The phone they replaced my broken phone with is glitchy as all hell. The screen doesn't respond to my touch well and it can't even process one app's worth of data without struggling to keep up. When I make a call, the person on the other line doesn't hear me for a solid 3 seconds after connecting. I pay the insurance so that when something happens to my perfectly functioning phone, I can get a perfectly functioning phone back. A new phone, not some used or refurbished manufacturers reject phone. I expected better.

Pio tried to assist in problem solving my printer problem. When the problem could not be solved, she filled out the necessary forms so that filing a claim would be simple and suggested I call the claims department since she was tech support.
She was very helpful!

I have been paying insurance on my phone for years in case the phone gets accidentally damaged. Never had to file a claim till today. My phone dropped off my bed and the screen is cracked.
The deductible for a screen repair is $29. Asurion says because there is not a technician within 60 miles of me, the only options are to send the phone in and be without for a week which I cant do, or pay the price of a replacement phone of $200. Just spent the whole afternoon trying to get them to honor the insurance I've paid for all these years. They just want more money out of me. What a scam

For inquiring minds, Asurion=phone insurance.
It is the MOST cost effective investment in these modern times of mobile devices.
Security, tablets, laptops, phones, Asurion can cover it all. Having a phone screen which alone to repair would be $400 without question, a minimal monthly investment of which is added to my phone bill payment, repair is only $30. Saves my pocket, my sanity, & everyday communication.
Asurion is a choice to choose without question.