Asurion

Called and had rep try to sell me unwanted insurance for about 10 min but did not tell me that they would not replace my s pen even though it was a big part of why I needed a repair. Tech got here and said he would not replace and that I needed to send it in to have it replaced. Called asurion who said I canceled tech appointment and they told me they don't replace and had to reschedule appointment even though he had left not 15 min before that. Asurion has poor communication between its employees who are not knowledgeable about their own product. Unhelpful reps seems not to care that they were making me jump through hoops just to use the insurance that I pay for. Hated working with this company.

Everything went perfectly, my tech was able to fix my phone fairly quickly. Att told me I needed to pay 275 and get a new phone... for a rear camera glass, I think not! Y'all need to be paying them techs better and get some damned a/c, it was almost 100 out today with the heat index and that man had to work in the heat with a fractured L4. Y'all should of gave that man paid time off on short term disability, extra vacay, and all of them a raise for working in those conditions! If he steps off a curb wrong in that state he could end up paralyzed! You can tell he is dedicated to his job, goes to show how little corporations care about the ones actually doing the work, compared to yalls corporate employees, shame!

The technician that came this time was worried about not being able to find his way out of here and about how much time it was taking and he was only allowed X amount of time to do the job and get back. He was unable to make my phone operational didn't really offer any advice or instruction on how to proceed, except to go to an AT&T store. Five days later, my phone is finally activated and everything has been transferred. The first two technicians it I've interacted with were highly competent, especially the first one. In my opinion, she went above and beyond expectations. I still highly recommend the insurance. I just hope that when you have to interact with a technician, you have a competent one show up. If my rating were just based on the first two experiences, I would give it a five star. If it were bass just solely on this experience, I'd give it a one star as a compromise. I will give it three stars.

They send a used damage ph as a replacement for my damage ph when i have total Apple Care full warranty to get new ph in case yours gets damage or stolen well i filed a claim and it took 3 days to get another ph and then when i got my replacement ph it was a refurbished one and already damage so they suck

I was so frustrated that my speaker was broken and have never filed a claim for my home products. I was having trouble online so decided to chat and got an amazing chat rep named Justin. I am a nurse and try to give great service to my patients and it was an amazing feeling to get great service back from Justin. I find it to be quite a talent to let your light shine through texting but that is what he did. He made me feel comfortable in an unfamiliar process and got the job done for me. You never know how an lol or a smiley face can change the tone of the conversation. He got the job done...not just taking care of the computer work, but taking care of the CUSTOMER as well. Blessings to you Justin!

My freezer door handle broke. I called Asurion, who told me I needed to purchase the part myself and then turn in a receipt to get it refunded. This seemed crazy, what do I know about freezer parts, but she helped me find a parts website and she found the part. I ordered it for 154.00. The next day the company who actually installs the part said they would be bringing it and it was covered in my extended warranty, I didn't need to pay anything! I called Asurion back, and this agent told me no, the part wasn't covered and I could only be reimbursed 50%. Back to the installer who said the customer service doesn't know all the ins and outs of the warranty and I didn't need to provide anything. I tried to stop the part order, but it was too late. I can send it back, but I'm out 26.00 for shipping back and forth. If they tell you that you have to order any parts, don't do it, wait to talk to the actual repair company!

Normally this type of insurance proves to be a real hassle and you only get a partial replacement amount or cheap replacement. Asurion gave us an amazing choice of TVs, all over $700. They replaced our 60" Visio with a 65" LG. All we paid for was the installation which included removal of old TV. The whole progress was 5 STAR.

This company is a complete scam and has monopolized the electronic insurance market. When you file a claim they continue to change the rules on what you have to do, purposely file things wrong, make errant claims, and their website is a continuous circle that doesn't actually take you anywhere and just starts new claims over and over again so that they can then claim that you are filing erroneous claims and deny you

I have five phone lines and a couple of computers and TVs insured with this company. When my phone screen cracked, I spent over 3 hours and five different phone calls trying to find out how to get my screen replaced. No one gave me an answer except to say that my phone was not insured, but another phone which I do not own is insured under this number. No explanation for that and no refund. No one could help me. I repeated the same story to many "customer support" personnel. They tried to sell me a new phone. They also attempted to sell me bundled insurance for all my electronic needs. Finally, I have to go to an outside source to get my screen replaced, and pay for it.

In my case, yes. I purchased Staples Tech Support for a printer because my employer's tech support is not always responsive/able to resolve issues. It is always a gamble, but for $50, why not take a chance? I am glad that I did as Robert from Asurion was not only able to quickly resolve my issue but did it with a smile on his face. I see that Verizon is also using Asurion as its third party technical support provider. I haven't used them for any of my Verizon devices yet but after my experience today, I won't hesitate to reach out as I expect the excellent service to be repeated.

After reviewing the Asurion web pages i went to the chat function and completed my task to file a claim. I was given time to locate the info necessary for processing.

I started to call for repair status on my phone after 10 work days and well past the 3-5 work days promised. I spent too much time on the phone trying to get a status update and felt like I was always talking to sales trying to get me to add coverage to my home laptop/tvs/etc. They sent me a bogus tracking # of a alleged delivery that had taken two weeks prior that never happened to my address while it was still being repair because later I was sent another valid tracking #. I have been paying insurance for years and realized that it has not been worth it. Poor service for a simple cracked screen that I could have gotten it repair at a local repair store. I am cancelling both phone insurance and just save that amount to have repair on my own. I could have replaced them with all that money over the the years. Terrible service and business practice.

I have been a member of Home+ for a little under 2 years. In that time I have only had a few claims and each time I called or visited the locations in my area or had correspondence via online chat or emails I have done so with the most courteous and helpful staff possible. In this day of everyone leaving the personal touch in the hands of the machines, it is a blessing to deal with people of this caliber and I thank Asurion for their personnel.

I purchased an appliance policy, 31 days to become effective. Call 2 months later with an appliance issue., after 3 attempts and delays on the phone I finally get someone who takes the claim info. Get a text to complete the claim only to be denied within 2 minutes. Call, refile, they send another email for me to resubmit the same info they took on the phone. Reject the form because it was not dated, even though the email that it arrived in had the date. Later another text chain that led to no where. Then two dropped calls I finally got someone on the line. Terrible!

Update: phone was replaced after this issue rather than repaired. Paid the deductible and all is now resolved. Process for reporting issues should be more specific so customers know when a full replacement is indicated.
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Filed a claim for a screen repair on a phone. In the claim I was specific that I could not make or accept calls on it and to reach me at a secondary phone number. There was a tech scheduled to come today between 9am-11am. No call no show. I called them and apparently they tried to call the broken phone. And then they said if it can't make or accept calls it can't be a screen repair, must be a phone replacement. Well then why didn't someone contact me days ago when I made the claim? I took off work for this. Oh, and while on the phone they tried selling me additional insurance on home devices.

I had a broken screen on my galaxy s23 ultra and a broken tablet screen. They got both items taken care of within days! The Rep was very helpful and friendly.

Nightmare to deal with, Do not purchase any policy they claim insure on when it comes to electronics like Cell Phones. Customer Service Line is a long wait, you end up paying a large amount of money to get a replacement phone if a screen is slightly damaged or if the phone is lost. Phone was never delivered on the date it was suppose to by the company representative, no phone call was received or e-mail stating they were not going to show up only to find out the next day that they did not have the replacement phone in stock. After taking a day off from work waiting for them they stated they would only give me a $25.00 Gift Card for my troubles, after escalating to higher management they still would not refund the money and would not give a gift card back.

I've had the worst experience with this company, they have no organization or professionalism. They send phones that do not work and are defective, it might look new to the eye but internally the phone will be defective. Horrible customer service and employees that do not notate the situation at hand and also disconnect the calls on purpose. This company is Horrible! I'd give negative stars if I could!

I purchased an R/C car and the insurance plan, so when my car stopped working, I was hopeful it would be an easy enough process to get my claim going... Asurion was so great to work with! They were friendly, helpful, and knowledgeable... thank you for streamlining the return and reimbursement of my broken car! :)

Filed a claim on December 15 and was given overnight shipping to send in the broken device, received no notice of the status at all until January 5th that they had *just* gotten the package. Made no sense whatsoever. We were told it would date 3 business days to have it repaired and returned, and almost a month later we have not gotten any update or notice on whether or not it was repaired and being sent back. I would attach an image but there is no phone because they scammed us out of it. Since we have no phone we can't collect the insurance we placed on it and replace it with a new device. We have called numerous times to figure out what was going on and also was subject to poor customer service and false claims that they could not hear us on the other end.
Over all, this service is unreliable and unprofessional. I would avoid using this service and find an alternative for phone repair and replacement.

I had to submit a claim to order a replacement device, the new device arrived in 3 days but no return envelope for my damaged device was provided, even though it says it should be part of the package.
It has been a week since I received the new device and I have already called their customer service twice to request that they email me a return label and still nothing, they claim it takes up to 24-48 hours for the email to be sent.
This is a joke, they require you to send the damaged device within 15 days after you receive the replacement or they charge you extra for not returning it. Yet they haven't even made it possible for me to actually compete this process.
Do not recommend!

David was so helpful, polite and informative. I really appreciated the patience and clear communication during my call. Thank you!

The tech was great at letting me know time of arrival and when she arrived. I met her at the door, gave her my phone and 15 minutes later, it's fixed. She was very friendly and efficient. Very happy with the service. Thank you