Overview
Asurion has a rating of 4.7 stars from 11,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I paid for the service for 6 years and never needed it. When I finally broke my iPhone 6, they told me the replacement price is $150.
When I originally signed up for Asurion, they had a $8/mo option with a deductible, and a $14/mo option that said it's a 'no deductible' option.
I called asurion not too long ago, maybe in august. Since I got my iphone 6, I've paid $14/mo for asurion on the assumption that they'd take care of me and I'd have no deductible. The iphone 5 was released in 2014!
I didn't get the iphone when it first came out, maybe in 2015. Assuming I got it in august, I've paid $1000 to asurion. So I call them about my phone, which should be free, as they said it would be, and I've paid for the phone several times over at this point.
They say it's $150, they don't honor the 'no deductible' plan anymore, and it's not their problem.
When I push to see what they can do for me, they say they can replace the phone for $125 'as a service to me'
Screw asurion.
Hakeem was very polite i arrived he greeted me and handled himself very professionally i planned on dropping off the phone because I know these things can take long but told me I was better off waiting 30 minutes then traveling back home he was done in about 15 and my phone works as good as new
While the automated online claim submission did not accept my claim, the Chat Rep was able to move the claim along. Although I need to follow up with the Claims Review Team, it seems to be moving along. The only recommendation I would have is somehow allow the automated system to accept noted reasons for a claim if the problem is listed on the warranty coverage brochure.
As with any insurance writer, their job is to retain as much of the premium you pay in order to be profitable. The problem is when they are not willing to provide the service you are paying them for, or make it so hard to file a claim within the TOS it makes the policy is useless. Save your money, by the time you pay the deductible and fight with them on the phone you will be cheaper to buy a new $1,000.00 phone outright. Terrible service, terrible support, another terrible thing for ATT to further degrade their horrible reputation for customer service. I cannot rate 0 or negative I would.
I purchased my plan over 2 years ago and the chair I bought was struggling to stay up so I contacted Asurion about it. I submitted my claim (which was super easy) and got a gift card to replace it the next day. I highly reccomend these protection plans to everyone! Thanks for being a great company!
Dryer shutting off and making clunking noise. Call my Home Depot warranty and a technician was out within a couple days to look at it. Problem detected, parts ordered and as soon as parts came in I messaged Taylor my technician and he was out promptly to replace the broken parts. Great experience all around. Highly recommend.
They sent me a replacement phone I got some water on it and the phone is supposed to be water resistant up to 5 feet. They didn't seal it properly and 1 cup of water killed the phone. Called for 1 hour and they told me that that's my fault and I have to pay the 200$ deductible.
Always worked with me I've only lost two phones or so in the last 7-8 years and they have always had my back and when one of the replacements were faulty they jumped to it and got me one sent right away. They even overnighted it. They are so cool and very helpful once you reach out.
I was impressed with how straightforward and clear the process was to file a claim and get a replacement for my phone. It fell in the swimming pool last night; I waited overnight, put it in a bag of rice to absorb moisture, but it would not start up today. I went to the website, put in the phone number, and in five minutes I was done filing the claim. It says I should expect the replacement in two days. Unusually good service!
I just bought a Christmas present for my daughter and forgot to add her email as the recipient of the purchase. Here it is, a few days before Christmas, and I was able to get the warranty transferred to her, as the purchase was a Christmas gift. Very efficient and painless chat I had - took ten minutes maybe.
Earlier today they had 11-1PM window. The guy calls at 1:15 and I explain I am in a work meeting. He tries to get me to call asurion to make a change so he can keep the job. I instead log into site and change to 5-7 because I had meetings. I now wait from 5-7 and do not hear from asurion again - so leaving my office - still with a cracked phone screen.
From the moment I walked in the experts were very polite and was ready to assist me immediately. They made me feel at ease and i appreciate the light conversation since I was upset about my phone screen cracking. I was told how long it will be and the steps they will have to complete after and appreciate the thorough explanation. I got my phone as if it was brand new and was grateful with the whole experience.
I've had better expierence through square trade. This was a hassle. Would have lost use of device and time because of shipping a broken item, couldn't have been repaired but they needed to see it other than photos, could have easily been replaced. Amazon helped with a hassle free refund and provided ups pickup of the item just needed to box it up and be there because of the price of the drone.
This is the third replacement device claim. The first two devices that I was sent did not work and now I have to go to phoneclaim.com and refresh every 30 min until the status no longer says under review. Then I have to call back and finish the claim. I was told it could take 3 to 24 hours for the review status to change. Sound a little crazy especially when the first two devices I have gotten for this replacement did not work.
Why even pay 70 bucks a month through Verizon for Asurion if they have ONE person within an hour of where I live? (I live in Canton, OH. It's not small.) They had me reschedule my cracked screen repair appointment twice over the course of two weeks. Then the second time said "Oh sorry, the tech was exposed to COVID19. We don't have another available. You can either drive an hour to Euclid, pay 120 bucks more for a replacement phone, or schedule out over two weeks out." After two weeks of having broken glass come off my phone, I asked for my deductible back, cancelled my claim, and cancelled all the insurance. Two years of paying for the insurance and the first time I need it, I get stiffed. Better off paying a hundred bucks one time to replace the screen somewhere close by. Be smart, either get insurance with someone else, or look into phone repair places nearby to see what the cost really is should you have an OOPS.
This is the best i did since i lost my phones im a busy person have 3 kids and 2 ex wifes so busy and crazy some times but is so easy to claim and by next day or maybe 2 days you get your replacement i love this guys and i hope every one get Asurion
I am very pleased with how quickly my laptop was repaired & returned. However when the laptop was sent back they did not include my power cord rendering my repaired computer useless. I used the chat tool several times over the past few weeks to try & wrestle my cord back. All of the chat people were very professional & pleasant but did not provide results until one of them suggested that they stop looking for my lost cord & send me a new one. Very frustrating that no one, until that point, considered my issue important enough to resolve. JuanCarlos finally provided a UPS tracking number that, hopefully indicated that my new cord will be arriving. Over three weeks w/out my power cord@ this point. Very poor customer service.
Hello, Bob. We are completely sorry to hear about your experience. We sincerely apologize, as we understand the importance of having your power cord to have your laptop working. We hope you have received the replacement power cord by now, if not please let us know. -Rue
I get annual maintenance on my treadmill from $#*!'s. I never used it due to covid. It's time. I got help online from JohnErwin. He is extremely helpful and friendly. These people know how to hire great staff, which is he one.
I've had dealings with Asurion in the past for my phones, many phones. I have an account with four lines. I picked them for this warranty because they have been great for me. It's the best warranty service. Well worth it.
I've used Asurion before and they never fail. From starting a claim to a repair or replacement, they are always honest and accurate. If I need to speak to someone, the CSR is always polite, courteous and friendly.
Upon calling asurion I was greeted with a snarky hello. Throughout the call I tried to explain my problem and they were very unhelpful. They started yelling at me and called me stupid. I hate this company and you should hate them too. If I could rate them zero stars, I would.
Hello, Molly. We are sincerely sorry for the experience you had, this is not what we want for our customers. Please message us directly if you still need assistance with your claim. -Rue
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are completely sorry for the trouble that you experienced. We are glad to know you have had this resolved. Please let us know if you need any assistance. -Rue