Asurion

After I used my flosser for about 7 months, it no longer worked. I had purchased a protection plan through asurion and contacted them about it. They refunded my purchase price and even covered my return shipping price. Great service!

Absolute disgusting
Absolute disgusting. Left me in tears. Could not help me after purchasing insurance, just needed cracked screen fixed and kept being told they see no current activity on the phone. Which was the phone I WAS CALLING ON. Kept hanging up and pretending to get manager and hanging up on me. Called Verizon said they see the activity and should be no problem. But asurion didn't care what Verizon had to say and just kept hanging up on me

I needed to have my printer fixed and with Verizon home solution they took my printer and had me send it through UPS to get it checked. It was questionable at most why was sent from Arizona to New York and it took 3 weeks to find out the printer could not be fixed. But the Verizon home solution staff was wonderful they answered my calls every time I Call them and kept me up-to-date. I finally got an answer and I got a very good reimbursement to buy a new printer because it couldn't be Fixed. I only wish I could have brought it somewhere in my home area Rather than wait 3 weeks for a decision. But I am satisfied and I finally got a new printer after 4 weeks of waiting. Thank you

The lady that took my claim had a very heavy ancient and she put the wrong address that I told her down to where I can get my replacement phone. I don't think 9538 I-20 Frontage Road matches what she put down which was 9538 Eye 20th Centrix Rd. Please do better or get someone that understands really good English

I was threatened for over a month that I would be charged 300 dollars because I couldn't access my icloud account to turn off find a phone. My issue was resolved

The replacement phone was suppose to be here Friday at 7-9pm and never showed no email or Conway made to let us know. Then was reorder Friday and was told it would arrive between 3-5pm, again to email or contact was made to let us know that wouldn't happen. Called to see where my phone was and they said it would arrive on Tuesday… so same day shipping turned into 5 days… when you pay $249 dollars for a replacement and it states it will be here on Friday and receive it until the next Tuesday at the earliest is not acceptable. And all they can say is sorry. This is not okay. They said well if your not happy you can go buy a replacement and we will reimburse you. L I have a iPhone 13 pro max. It cost around $1200 dollars. And the it could take 5-7 days for the reimbursement. You would think they would try to address the situation better and do right by there customer for the mess up/ wrong doings.

+. I called on a Thursday to have my Dryer looked at to see if it could be repaired. They gave me an appointment for Tuesday between 9am-1pm. No show. I called at 1PM. Supposedly the service man was 30-40 minutes behind. I called at 2:30 PM, lady never got back to me with an answer. I called again at 3:30 Pm. After being on hold for 10 minutes, I was told that the dispatch office in Dallas, said that they had no service tech available to work on this repair ticket and were booked up all week. Could give me a new appointment for next week... They are worthless. If they had no service techs available, all they had to do is call. Worthless, worthless. I waste an entire day, waited 5 days for the appointment and now I'm going to be another week finding another Service Company. There is no excuse for this kind of customer treatment. William Wilson

I pay $14.99 a month for this insurance. When I cracked the screen on my iPhone and it was deemed unrepairable. Asurion kept denying my claim to get a new one and refused to tell me why stating "the reason why the claim is denied is confidential" even though I was the one the claim was for and the name is under. I tried to fight with them for two weeks and calling every single day and no luck. Ended up paying out of pocket for a new phone even though I had paid for this insurance.

I purchased my Keuring in Oct 2019, along with a 4 year protection plan. Coffee is very important in my household, so very pleased the claim was so easy to complete, will always purchase a Asurion plan on any future purchase. Thanks Maylene you awesome!

I was watching a show on Netflix when all the sudden my tv randomly turned black. I could still hear the audio but couldn't see the picture. I tried troubleshooting it myself and it didn't work. I then panicked and hoped that I had insurance on my tv, which I ended up having thankfully. I came to the insurance website and filed a claim, it disappeared when I tried looking for my model number. I then hopped on a chat with Ricky and he managed to get my claim all figured out in about 5 minutes. He made it quick and painless, so much easier than ripping off a bandaid. He's a star and deserves a raise or promotion for how efficiently he worked.

I had a hard time getting my phone. First I was fold it had been delivered after 3 days of nothing showing up, then I was told an order was never placed, I had even paid the deductible, then the vehicle bringing my phone apparently broke down and then it was picked up for delivery to me but something came up showing my address wasn't eligible for next day delivery! Finally I changed it to be delivered by UPS and it came the next day. However, technical support was amazing. Best I've ever had. Very professional, friendly and knowledgeable. She saved the day for sure!

When my leaf blower failed and after doing a complete check of the machine it was determined it a goner.

I called Asurion to check on the extended warranty to see what was needed to file a claim. The claims agent that took my call proceeded to explain the process and within in a minute or two she had all the information needed to handle my claim. Within 5 minutes she had the claim processed and approved for submittal. She told me it would be processed immediately so I could get a new leaf blower ordered. Within 4 days I received the protection plan claim check and got a new leaf blower.

My call was handled with care by the agent and very professional with no hassle at all. Beyond my expectations. I made sure I had Asurion Protection Plan on my new leaf blower.

Topher took amazing care of me and made sure my phone got fixed asap and walked me through the process so I understood exactly what needed to happen and was going to happen. He was very friendly and thorough. I really appreciated his help and great work fixing my phone.

I've had a few things break and I've been so glad that I bought an Asurion Protection Plan for each. They have saved me a lot of money. The process to start a claim is so simple. I was online with them for less than 15 minutes and I was approved and asked to return the item and will then be reimbursed. I had someone named Rejoice(cool name) help me. She was so nice and she made the entire process really easy. I've never had a problem with this company. They always get the facts of the matter and tell you if you've been approved. I've always been approved. The problems I've had have always been covered by the original agreement. I couldn't be happier with this company.

Spoke to Ann. Very time consuming and useless paperwork needed for filing. IPhone companies don't require this. They send a malfunctioning phone as a replacememt and won't replace another one until we send back a broken phone. No point in sending them a broken phone.if they just send you garbage as a replacememt. Switching over to another company and device

From start to finish was easy as it could possibly be. Any & all questions were answered immediately and thuroughly. It was a quick process and will be receiving a replacement phone with an upgrade on holding more storage. I couldn't be more pleased with how everything went.

Everything was answered in a professional and fast process. Thank you! 10 stars!

Amazing customer service, Richie was fast and got me going in no time. I appreciated the help.

Asurion LLC. I purchased item protection from this company and now that the product has failed they are refusing to honor my claim.

I'm just happy I don't have to pay for all those little protection plans from random insurance companies for each individual electronic device I buy, I buy a lot! The Hometech Protection is definitely worth keeping everything in one place, for one consistent price!

The best experience it was thanks to him did a great job

Great customer service very helpful with my new phone

Nick at the Layton location helped us on so many levels from a poor functioning phone to updates on Apple Watches and and iPads! He was so helpful with ever question and got us set up with all the updates on our phones and questions answered with everything we needed help with!