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Asurion has a rating of 4.6 stars from 10,823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Instruction to file my claim were easy to answer and straight to the point!
Great experience and easy to use the service and website
Very helpful and dependable reliable service online and at store
Filing claim was extremely easy and painless recommend filing online
All in all the process was pretty easy and quick to replace the phone.
They are excellent and they give really good customer services.
Great! You guys are doing a great job thank you for all your help.
Helped me transfer my cellular over to my new iPhone at 1030 at night!
Very efficient, take your identity very serious which I loved.
Very easy and quickly to solve my problem! Lucy was very diligent and friendly!
This was a very easy procedure. Not stressful at all.
Friendly, courteous, and responsive. Fixed the issue promptly.
Great customer service and I will recommend to my friends
Very easy to use the claim form and very satisfied
It was very good. Very helpful got my situation fixed
Great customer service, fast and very well spoken, and friendly
Asurion has the Best of the Best Techs and The Best Customer service I am always Extremely Happy with Asurion Service
Easy to use simple user interface fast to get done
Great thing to have when you have little children around.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
