Asurion

My phone screen was damaged and needed repair. I went through the claim process with my cell carrier and everything worked out perfectly. Great customer service 👏 I'm very happy to have the device protection and when purchasing expensive phones, I highly recommend having the insurance.

Beautifully done, had not expected to turn out as did, $147 00 for my new phone. The insurance I had not used since 2020 and didn't expect this type of news and customer service. Handshake to the representative from Katy TX.

I was extremely stressed due to dropping my phone and cracking the screen which left me unable to use my phone. After making the claim online I was unsure what the process was going to be the next day. However once I got to the AT&T store. My stress quickly subsided after speaking with Ye. She addressed all of my concerns and got me back up and running within 30 minutes! Her politeness and reassurance that she would get me taken care of quickly and efficiently was a huge relief, and I cannot thank her enough! I truly hope that Asurion has a bonus program based off of performance and producing happy customers because she hands down deserves it!

Ivan was great. He called me throughout the week trying to help me with my phone's firmware so the repair could be completed. He went above and beyond what was required in his position. Much appreciated.

In all my experience was great. Asurion sends a prepaid mailing envelope with the address already printed on it. All you have to do is drop it off at a ups store. The repair team is super fast! I was without my phone for only a few days! It works perfectly now!

This is a note about Asurion's customer service in the manner in which my issue was resolved. I am 100% satisfied with the most efficient and immediate response to my situation. Customer service like this does not happen often. Truly grateful!

I almost cried when my phone screen cracked. I do so much on there, from appointments to interviews, grocery orders, baby item orders. My phone is an essential lifeline for my family & I. So to have the repair process be just a few clicks and then a couple hours for the actual repair, it was amazing! I'm so happy I chose Asurion for my coverage.

Had my new phone just over a year when it completely quit working. Of course out of warranty for just 4 months and AT&T is telling me I'll need to purchase a new phone, nothing they can help me with, however can try Asurion as they can replace your phone for a reasonable price.
Get to them find out that the phone is indeed toast and speaking with someone on phone and seeing that the phone was just over a year, didn't make me buy a new phone which I'm so very thankful for.

Thank you 😊

It was quick and easy. Barely had to do anything.i wish there were brand specific details (android/apple) on how to back up your photos and other items. Other than that small detail it was a good experience.

At first I was very nervous to leave my phone and the stress that something could go wrong during the fix. The representative was so nice. She went over the process very clearly, and I understand what was going to be done. Overall drop-off and pick-up on my device went smoothly, and I will recommend this coverage with other friends and family.

UBreakIFix in North Little Rock who's partnered with Asurion was extremely helpful and got me back and running in no time, even changed my battery for free! Definitely recommend! They did a great job in my wife's phone a few months ago as well!

I had experience the great customer service with " Zyah " she went above and beyond by explaining and telling everything that I know about my service and about Apple products. You should have 10 on the ratings because that's what I am going to give her.
Keep it up Miss Zyah

I was experiencing my phone dying fairly quick so I decided to go through insurance and they had someone come to my place of work and replace the battery within 30 minutes! They communicated a few days before and the repairman was on time!

I was very pleased with the service provided by Asurion. They are friendly, knowledgeable and they would had resolve my issue within a day but I called on a Friday night even though early morning I had my replace in my house. Very happy with their service would certainly recommend Asurion to family and friends.

I don't usually bank on insurance companies to fulfill their obligations with out customer scrutiny and questions. Assurion heard the issue and replaced it with in 48. From a city on the east or west coast (I forget) to south texas! Fast.

Excellent attention to my need for a speedy solution by recommending a "next day appointment for an in-store drop-off of my device"... resulting with a repair of my shattered phone screen in 2 hours...vs. "earliest" home repair visit by a qualified technician one week later...

I have been a customer of Asurion for many years and I have never had to file a claim, until now. They were very helpful and I had my phone within 2 days. It is very important to use the insurance offered.

The representative came to my home introduced himself, explained the process and repaired my phone in a timely manner. He was extremely efficient and professional. I appreciate his expertise on fixing my phone.

I swear the level of service i received was unbelievable I almost thought I was dreaming I've delt with insurance programs before and needless to say it's like pulling teeth... assurion you got it right definitely will keep my coverage.

I submitted my claim Monday and I was able to make an appointment for repair the same day. They even offered to come to me to do the repair. I selected that option and they stopped by my work and performed the repair. Took less than 15 minutes to replace the cracked glass. Great prompt service

I went to at&t to get my claim number and they recommended I call. Within seconds I was talking with a lady that told me to drive 30 minutes to ubreakifix in 5 o'clock traffic. I appreciate her work ethics.

Very simple, hassle free experience with my phone repair. Submitted my claim online and the next day my phone was repaired. You can choose your options and store for repairs. The location of the store my repair was to be done was so close to me and my phone was done in 2 hours. I appreciate the swift turnaround. Very happy customer.

Finally decided to get my cracked screen fixed. Went in, dropped it off, and it was fixed within 30 minutes. Billing went through AT&T allowing me to be in and out very quickly. First time doing it so I was very impressed.