Asurion

My experience was great. Nicholas was professional, proficient, expeditious, and courteous. He is knowledgeable in the material he presented to where if I had any questions, they were all answered. That comes from experience, and good social skills. Nicholas is a great representation of Asurion, and should be happy to have a person with a high level of customer care.

I was pleasantly surprised to find out that even though the scratches on my screen from months ago were caused by my own negligence, they were still covered. I brought my phone in and in a matter of hours it was given to me like brand new even the back which I had not asked for.

Worth the $ for peace of mind. I bought the plan for an air rifle. It broke and Asurion sent me an Amazon gift card for another one; awesome!
Had one minor glitch. When I went through the initial process I got a denial "not covered," It was an issue with the registration I was told by the chat agent. So…if you get a denial just open up the chat. Once I did that it was easy as pie; and who doesn't like pie.

My wife received an new iPhone 14 Pro Max and all was well except that messages to none iPhone devices could not send pictures. I used the chat support feature from the Verizon web site. My experience was wonderful. The tech April was great and solved the issue quickly. I am very happy with this experience.

Kimberly helped me with several issues I was stressed about! She swiftly led me to solutions, and made sure I felt comfortable and supported along the way! Problems solved :)

While I'm unsure about using Asurion, where the value:$ ratio doesn't seem to even out personally, I highly appreciated and recommend their service team! She was wonderful!

I have used Asurion for many years more from Home Depot, Verizon Wireless too many more. They have been so fast to get things fixed. To the best of their ability that is. They don't always have control over a repairman. But they fixed that problem fast. This last situation was not like them at all.

I brought my phone due to degradation of the battery. I thought I'd have to wait a day since I brought it at around 6pm and they close at 7. The place was hidden away in the back and once I found it, I quickly realized what a hidden little gem this was. They replaced my battery with genuine OEM parts and guaranteed it for a full 60-day return if not satisfied. They had my phone ready in 18 minutes! I was so pleased. Definitely will take all my devices to them!

Technician was very communicative and really came through to satisfy the time slot originally chosen. He was courteous and called to inform me that he was May be running late but that didn't happen…he was right on time! It was quick and easy and my phone looks great! I felt terrible after he left my home because I realized I didn't at least offer a tip (not sure this is allowed) but he definitely deserved one!

I purchased two electric bicycles from $#*!'s Sporting Goods. Bicycles typically require maintenance, so I purchased an Asurion two-year protection plan for each bicycle. One of the bicycles had an issue with its brakes being very noisy. The other bicycle got a flat inner tube in its rear tire. Filing a claim required jumping through hoops to send images of: 1) the sales receipt for the protection plan, 2) the sales receipt for the bicycle, 3) the serial number plate of the bicycle, the front and back of the bicycle showing any damage or documenting the problem. Both claims were immediately denied, saying the issues were not covered by the protection plans. The plan brochures specifically mention coverage for defects in workmanship and materials and inner tube replacement. I will be cancelling both plans and seeking a refund. Don't be fooled. These plans are garbage.

My daughter lost her phone over the weekend, I was made aware Sunday evening around 7 pm, started a claim shortly after online, she had her replacement phone after school the next day delivered and activated by a very professional tech. Whole process took under 20 hours. Amazed by how easy and painless the whole process was.

Asurian promised my replacement
phone on a Monday. Wednesday night 9pm...still no phone! I called them about some kind of compensation for staying home for 3 days waiting for the replacement *229.00 deductible phone and talked to Brie who was rude and unhelpful. They blamed FedEx. It was supposed to be OVERNIGHT Shipping. 3 days later...no phone

Asurion insurance has been a lifesaver for our family- we have all of the technology that you can think of and this insurance covered our TV when it got broken and also cell phone. It has been a lifesaver for our family and worth every penny!

The process was completely painless. I filed my claim through chat, after only a few simple questions, it was done. Now, I am just waiting for my email with the shipping label to return my product so that I can get my credit and replace my item. Definitely happy. Thanks.

When you call asurion (*******248), hold times range from 30-45 minutes. Even if you ask for a manager in customer service, the guy I dealt with has no idea what customer service is. I had to ask him to call me back and when he never did 10 days later, I called again. The first warranty claim I had, my laptop came back missing screws in the back, or the screws were only screen half way in. This warranty company is the worst.

Mary gold helped me with my claim that had been denied and got it started for review. I really appreciate her efforts.

Problem after problem just trying to delay and scam you every chance they get. 1 to 3 business days they said it's been two weeks and my new phone hasn't left the other side of the country. But if I don't return my broken phone on 4 days they will charge me 450.

The process was easy and very convenient. I filed my claim at about 5 o'clock and received my new device in the mail the next morning.

I was recently on a photo tour on an area lake. The small boat we were on capsized and dunked my camera gear that I had purchased a month earlier. My asurion policy replaced everything and saved me thousands in replacement costs. I will never buy another piece of camera gear without it.

This is a typical trash insurance company. They do anything they can to delay your claim. They treat everyone like a criminal. Hold times are crazy. There procedure is meant to delay delay delay. There customer service reps will hang up on you. Oh and good luck with the survey. When you try to leave one, the system hangs up on you. We have about 60 lines insured with them. We cancelled all insurance after this experience.

Asurion was able to replace my phone battery (at no cost because I had insurance). I was prepared to buy a new phone. Sam was great! He explained the process and provided a realistic timeline for repair. Problem solved in about an hour!

The Colombian lady that handled my case was laughing all the time, I cannot believe her lack of seriousness during her work hours.
Not only she laughed the whole time I was with her on the phone but also started to ask personal questions about me and it made me feel very uncomfortable.

Everything else went great from claiming the file to going into the store and employee was very polite and easy to talk to, but after picking up my son's phone we found out shortly after that the screen issue he was having with the phone was not resolved and we couldn't go back right away as we were headed out of town for Thanksgiving. Now we have to go through this again.

My iphone screen was cracked and the providers at Asurion on University Way were great to work with. They reached out ahead of time to help me make my appointment and they fixed the screen in about an hour. They were very friendly and the whole experience was quite easy. I'd definitely use them again.