Asurion

Very helpful staff. I bought my laptop from Costco less then two years ago. Suddenly, its USB ports stopped working. Because, Costco gives two year extended warranty on electronics items, they told me to contact Asurion, and that's how I came in contact with them(Asurion). Its staff is very welcoming. They spoke with me with full respect and fixed my laptop in a week. Hats off to their service. Thanks

They called me to notify that they were not going to make the appointment I scheduled after the window. And the soonest appointment they had available was next week during the same window. Notify me before when you can't fulfill your agreement to show up. I blocked off time to make this appointment. They show no remorse and intentionally have a poor and unprofessional customer service department. Mostly so the billions of dollars a year they generate will save them a few thousand dollars every quarter. This establishment is a perfect example of why we should all turn on big corporations.

Ivan was our tech. He was friendly, knowledgeable of Apple products, professional, and very proficient. I am thankful Asurion hires professionals as such!

The guy was ahead of schedule and was able to come 2 hours earlier than originally planned. He was very professional and friendly. He fixed my phone and put a screen protector on it all within less than 30 minutes.

In less than two minutes, I filed a claim on my list phone. I was worried because I had recently filed a claim on the same line and thought I would get hassled or chastised at the very least for loosing it again so soon. To my surprise, no such thing happened. The claim went through. THANK YOU!

Great customer service and very efficient. Easy way to resolve my problem, instead of calling which can be a nightmare. Working with tech coaches is the best way to go and they are very knowledgeable.

Timely, affordable, repair on my phone. I highly recommend this insurance plan. It was extremely easy to create claim, drop off at their provider for repair, and fast repair time. The provider in my area for repair was UbreakIfix. Excellent service and so happy repaired same day I brought to them.

Thought my phone may have been hacked. Rick walked me through all I needed to do to make sure my phone was fine. Very patient and kind. Very knowledgeable. I was a pleased with the outcome.

$#*! this company. Horrible service, the website is practically inoperable. All I wanted was my screen fixed, took 3 hours to file my claim only for them to try to charge me $200 for a new phone. Had to call and explain that I only wanted my screen fixed. Still wanted to charge me $200 for a new phone. Called the next day and got an appointment for a screen replacement. Nobody showed. $#*! them company they can burn in hell

They are difficult, slow & expensive. The requirements are worse than filing homeowners insurance claims. Their process takes up to 24 hours, just to review your claim. If you don't have your phone or your computer you are unable to comply with their process. I have yet to determine my deductible. I should have taken the $10 per month and put it in the change jar. The value would have been better

They suck at providing claim. They make the process so hard that you will not be able to file claim.

They verify the plan information and my identification.

First they said talk to seller / manufacturer as it might have warranty. Upon checking with seller there is no warranty.

Then they asked me asurion plan receipt, item order receipt, and pic of item itself from front and back with serial number. I provided everything but back of the light picture. This is for solar lights And there is no danm serial number on these $35 solar lights. Paid $6 for plan to cover $35 purchase.

Samsung denied my warrant claim (big surprise!). Asurion had a new phone to me the very next day. When I chatted with Elvin to reconnect my SIM card in my new phone, he was fast, knowledgeable, and extremely pleasant.

It was very easy to start the process. What the finish product will be? Not sure as I am just starting the service claim. Based on pass experience with my cell phones, the company is great with their service.

TV was not working properly. They sent a "new" tv out. New TV had no legs, remote, power cord, etc. Of course, you cannot get a hold of anyone at the company. We keep sending pictures of the items and they claim they need more. EVERY inch has a picture taken and submitted. They always need more information to process the claim. Complete run around and scam. Avoid using them. Not worth the money.

I literally called on the day my warranty expired and the associate was very kind and was able to help me file a claim just in time. I will definitely use Asurion again for all my major electronic purchases.

I am so grateful that I have asurion for my phone insurance. They make the process of repairing your phone super duper easy! I filled out a survey report to provide them with information on my phone's damage, and they let me book my appointment with whichever date and time seemed convenient for me.
The guy who was in charge of repairing my phone screen called hours before the appointment time to tell me his previous appointment was cancelled and if I wanted to, I could have him come fix mine earlier; which was absolutely fantastic! When he got to my house to pick up my phone, he showed me his van he would be working on it in, and assured me he could be done within 20 minutes. He took no longer than that and my phone screen looks beautifully new! I love that asurion provides us with warranty after the repair as well. I am extremely satisfied and I will continue to keep this insurance company for my phone. Thank you so much for the service :)

I have used Asurion and they have processed rapidly and easy my claims, twice. It is really worth it and gives you peace of mind.

Asurion went above & beyond my expectation in fixing my laptop computer. I was thinking of a few keys that were broken to be replaced. Asurion replaced my whole keyboard, shell surrounding the keyboard & outside with a new top & screen. Having purchased the extended warranty was a great benefit. I also only had to do without my computer 1 week. Shipping was included with the plan. UPS 2 Day Air. Great job done on my computer. Thank You!

Have my iPhone insured with Asurion. Had green screen issue and poor sound in earpiece and they sent me a replacement within 1 day! Helped me set it up myself and transfer everything and activate. I'm a happy camper.

I guess I don't understand how this goes but I really thought I was going to get a new screen but found out Asurion replaces the phone with new one. That is awesome and worth every penny in protection.

I have never experienced such a devoted and experienced Tech Coach as Ally. She is the highest standard of customer service you can imagine. She gave me her time and attention. She even checked with me the next morning to see if the problem was solved! It was so refreshing in this crazy world to work with her! You, as a company, are blessed to have her...give her a fat bonus or a raise, please. God bless her!

I made a claim for a broken screen. I was given options for when and where I want the work to be completed. The guy (Ryan) communicated like a professional, I received a text prior to arrival, and he was at my door precisely on time. Answered all of my questions, gave me an estimated repair time, and completed the repair in that time. He was respectful, friendly, well spoken, and his work has thus far shown no flaws and my phone is like it was the day I bought it. Very good service and I'm most thankful for the process being stress-free.

This was the best phone repair experience I've ever had. My screen seemed like it was so bad that I'd need a new phone. The technician fixed it in less than 10 minutes! The guys were also super friendly!