Asurion

Very easy to install the new phone; great help from Annie

Paying for a service for about 4 years added a new phone and my daughter lost it on vacation they don't pay I'm going to cancel this service on all my lines very misleading and not at all responsible for claims didn't even bother to email me and and let me know that the claim was denied.

Loved how fast and easy it was to get my claim, got here faster then expected.

Att has been nothing but good to me. From the no extra hidden charges to filing a claim. They make everything user friendly and I'm so glad I switched from Verizon. This is the best phone company I've ever been with and I've used them all. I won't be switching anymore. I'm with them forever. And I got my entire family with them and they love it too.

The first time I submitted the claim, the issue was not resolved. Thankfully Marzette's amazing customer service lead to a wonderful experience, getting the issue fixed. Thank you

Everytime I have any issues with claims or anything the staff is very willing to help and very kind. They fixed my claim issues in a timely matter and made my day better with their great customer service!

Soooo disappointed w this company. I was told 40$ at the time of purchase for the deductible and now that I need it fixed they are wanting damn near near I paid for the phone. Why would anyone pay for insurance of they still have to pay the price of a new phone. I even had my local phone provider pull up what their site and it said 40$ too. And I provided them a screen shot
Of thus price and my phone deductible cost at 40$. All they would do is basically say we pulled it up wrong... This company is nothing but con artist. Promising to make life easier when all they are doing is robbing ppl. Shame on this company for doing loyal customers this way.

Chris led me through the procedure to identify and resolve the problem that prevented me from using cellular data. We had to do "reset network settings" in my iPhone. He was very patient. He listened to my concerns and he had the expertise to respond to every concern I raised. He led me efficiently through a procedure that required some hands-on (so either Asurion needed to lead me, or else I would have had to go to the Genius Bar - which would have taken much longer with: an appointment, a drive, waiting in line, etc.)

I expect to have to jump through hoops and provide a ton of information and have to fight to get my watch fixed or replaced but Asurion made it so simple and hassle free! The form is so easy to do and only takes a few minutes without any hassle at all! Thank you for making the process so easy! I'm happy to have gone with your service!

Do not use this company. There technicians don't have a clue. They came out to my house 3 times and where not able to fix my Samsung refrigerator.! I called Home Shield Pro-Connect and they were Great. Came on Wednesday fixed the problem on Friday!

My phone had been stolen. (Really sticks the past right?) Well with Asurion and their way of sure prices and due process, not only was it easy, inexpensive, it was fast and painless. These guys got it down right the best customer serviced providers ever.

Our television was repaired at our home within 8 days after I filed the claim! They were definitely service-oriented which is rare these days. I would definitely recommend them to my family and friends.

I'm so glad that I decided to pay for the Asurion protection plan, which provides tech support! I could not have navigated the challenge of a glitch in connecting my computer to the new printer without help. Completely worth the money to access this support!

The technician quickly, and efficiently, evaluated two of my laptops. She gave me advice and told me what these machines needed. After evaluation, she sent me on my way, and did not charge for her time. I offered to pay. I will give Asurion my business in the future. Thank you

This warranty company has been an absolute 0 in resolving our refrigerator repair that has not been working for one month and counting. The only resolution came when we finally notified the business we bought the product from.

Every part of the process was quick, from filling out the claim, to turning in my device, to receiving a reply about next steps, to receiving a replacement. I am thoroughly happy with this service and will continue using it to cover all my devices.

I was having an issue with filling out a claim. Ryan figured out a work around in order to get the correct information as well as helped me file the claim. He was friendly, helpful, and overall just amazing through the process. He made my day go from bad to better.

I had just changed carriers for my cell phone, and I had some questions which Demetrius, the representative, answered thoroughly. He also informed me of other services which might be advantageous in the future.

I reported my equipment like around 3 pm and the next day by the same time I was having my replacement is incredible how easy and quickly you guys do it thanks a lot extremely appreciated and recommended

Cynthia was very pleasant, knowledgeable, and professional. My experience was nothing but the best! She took care of what I needed, and made the whole thing enjoyable. She's an asset to your company. Thank you, Cynthia and Asurion!

I never look forward to dealing with customer service. They deal with pissed off people all day and it is hard to stay happy when that is the case. But Rolando was amazing. He took care of all of my issues and was easy to talk to. Gives me renewed hope!

From start to finish my screen repair was hassle free.
Going online made it easy and it was very self explanatory!

My tech replaced the screen same day and in a timely manner. Just under an hour. I will definitely recommend to friends and family!

Lost my phone found it within a week.
They have a 30 day plan for returns. Worst customer service, They do not tell the truth. Cannot get them via telephone. I cancelled my policy. Would not recommend them