Asurion

Denise is a skilled, patient, and helpful advisor, who helped me install VPN on my phone this evening. She made the experience painless and uncomplicated. Three cheers for the Verizon tech team.

Thx!

Please send your reviews to the BBB. These $#*!s charged me 4K for a car warranty that was 100 percent covered and they refused to pay after I paid them an additional 500 bucks for a deductible. Total Scam

I purchased a protection plan because I had never used earbuds. They worked well for about 8 months and then stopped working. Asurion guided me through filing a claim and refunded the purchase price with an Amazon gift card.

I bought Asurion plan a 13 months ago, when I purchase 75" TV via Amazon. So glad I did! Just after manufacture warranty expired, screen experienced problems. Now Asurion has scheduled a Tech visit for the same week. Fast, and Asurion is doing exactly what they said they would do. No gotchas, gimmicks, or grief.

Be advised, I was suckered into the Asurion warranty. They told me there would not be any hidden fees, just your monthly membership fees covers it all. Went to make a claim on a handheld switch game. The red tape and hoops to jump threw were ridiculous. All kinds of emails with tons of things to fill out. Then the grand scam cost….$99 service fee! It only cost $99 to repair glass as a walk in non member. Why bother w the membership that rips you for $300 a year. Stay away!

Complete crap. Stop. Save your money!
Been paying for full insurance with 1 day repair or replacement. Screen cracked and I followed procedure to file claim. As others say, you get hung up on repeatedly. Claim said will be processed in 3 hours. A week later, it still said that. We were told that no repair service is available where I live and bc of system errors they were going to replace my phone for the $29 fee. However, conveniently, no notes were added to the system, so they said I would have to pay the $200 replacement. Mind you this has been several days without my phone. Bc I use it for business, I ended up paying $400 for a screen replacement locally. I couldn't wait forever for this process, which is almost impossible to follow up on. Don't try to get any help from Verizon. I have been with them for 20 years and they don't care a bit. We will be leaving Verizon after our family's phones are paid off.

Was having issues activating SIM/Cellular on new iPhone device. Kept looking up forums/videos on how to resolve the issue, but they did not help much. Tech Coach, Mario was quick at fixing the issue and even made sure some of the other features on my new iPhone were working properly. Greatly appreciate the help and expertise!

They delivery top notch warranty service. Their technician Marco is well trained and experienced. He showed up on time and was neat, courteous and extremely knowledgeable about his trade.

Working in service industry myself, I have a tough grading scale for service techs, I give Marco a 11 out of 10 stars. To Asurions credit they hired a real pro with Marco. I would not hesitate to use Asurions warranty services for any other products I have.

I have a LG double oven range that had multiple failures. Marco repaired my range that will be 6 years old in January 2023 and made it work like new. Awesome job and many thanks to both Asurion and Marco.

I registered last year in autumn. I brought in a Dell computer, they had me mail it to get fixed, assuring me that if they could not fix the issues, I would receive a voucher for the value of the computer for the year of the model. None of that happened. I received the item back, as is, stating unfortunately, we do not repair this model, although it has Windows 10, they stated also it did not... Such a waste of time and money every month + having to pay $99. For each repair.

Dropped my cellphone, cracked the screen and phone started to malfunction. Immediately after filing a claim, a quick response was sent. Without any hassle or hesitation, a new cellphone was ordered and at my door within 24hrs! Now that's what I call great service! Thank you Asurion for an outstanding performance..

There had been a busted pipe in ceiling drowning my 2 year old range. I called GE and they referred me to a third party. Then remember I purchased an extended warranty with Home Depot. I received outstanding customer service. A&E Service arrived to evaluate range. The serviceman knew all about the appliance. Took it apart to make sure no water damage had been done to electronic control,, circuit board, fan etc. tested temperatures and cleared range to use. His knowledge and work history put me at ease. Early in my career I was a utility Home Economist and we discovered he had done training classes I attended. He was a good resource the and still is. I recommend everyone buy an extended warranty as Home Depot stands behind the warrenty.

When I initially filed the claim. I'm not kidding the very best in telephone customer service responded. To the bosses please look up the two reps who answered the first one we disconnected and she made sure my information didn't get lost and made it extremely easy for the rep who I ended up talking to when I called back to help finish

I have a device that quit working on me and I went on here because of the protection plan I had and I chatted with a guy named Rolando he was fabulous it didn't even take 15 minutes and he filed my claim and had it approved. I am very satisfied once I send item back then I will receive a e-gift card for the price I paid to be able to purchase another one. Thank you

I called like 50 times and every time they sounded very sweet but ut it was all totally fake!
They kept telling us were sending an email with the return info etc etc etc but they never once did! I wasted enourmous amounts of money, time and energy on the phone with brainless people lying to me I'm gonna get my money back. Scammers, liars, cheaters!

I don't have a protection plan on this phone. It's asking me to Enroll in one. My price will not go up.

I was concerned with my new phone, primarily because my photos had not shown up. Jamil assured me that the photos would show up eventually, but that it might be an hour or so before they appeared on the new phone. Jamil was a very pleasant person to talk to, and I felt like I was talking to someone I had known for a long time. He has a very positive disposition and seems to know how to do his job really well. Customer Service can be challenging, but Jamil seems to enjoy it, and he reflects that back to his Customers. Me, in this case! We had an enjoyable and very encouraging chat.

I insure many purchases because unfortunately we live in a disposable society and it is not uncommon for a small appliance, TV, computer, tablet etc. to fail within a couple years of purchase. Most recent experience was with a child's tablet. It was broken in a matter of days and Asurion claim took all of 10 minutes to complete for a full refund.

Purchased two 100 foot garden hoses and paid for an extended warrantee. Did not receive it. Went on the chat line and explained
The problem. I think it's resolved but won't know for 48 hours as the documentation will be coming by email.

Pleasantly surprised at the short amt of time it took to set up my new phone and recover my old data, particularly because my other phone was lost. My Tech Coach Ms. Rae talked me through it step by step, much more patiently than my husband ;) Saved myself a trip to the Verizon store and waiting in line for in-person help. Highly recommend trying this yourself with the assistance of the live chat option. Well Done.

The process to file a claim for my screen was very easy. The technician called me night before to give me information and make sure they had the correct information, Ricardo the tech that fixed my phone was very knowledgeable, personable, and fixed my phone quick.

I paid for my replacement and my claim was "approved". July 20/21. Today is Aug 14, so almost 4 weeks later and I have yet to receive my phone. I've called 3 times and that got me absolutely no where. "Wait for a shipment tracking number within 24-48 hrs" and that keeps coming and going. I got a supervisor last wednesday and assured me someone else would contact me within 48hrs. What an absolute joke. I'm going to contact my cell provider Monday and see if they can help. Its a good thing my phone isn't totally dead. Will absolutely never get the protection again.

If you buy Asurion+ you will need a truckload of diligence to get anything done. My apple watch touchscreen stopped working after a swim. Asurion+ said that was a covered event. No problem. With each claim submission came a slew of problems. The first two (complete) submissions, came back with "We need more info". And yes, that was all they said. I called to clarify. Turns out, they wanted 7 photos, but the website can only take one photo along with a full claim form submission (and no you can't recycle old claims, you have to start from scratch every submission). They told me to email the photos, later to be told by another agent, they don't accept emails. The submission website, more times than I can count, would lead me to a page stating, "Sorry, Something went wrong. Try again later". I gave up and canceled my membership. I'd rather pay apple full price to fix it.

I wasn't sure if I was making a good purchase with this plan, but if it's an item you make intensive use of like a headset, etc it is definitely worth paying a little extra if only for the peace of mind that should anything unexpected happen you're saved from spending another $200 or so at the worst of times, like holiday season.